Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.9	1,000	100%	+1.8	● Low

3.9 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.7▲ 1.8
12-month avg: 2.2
All-time: 3.9
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Booking	Trend	Reviews
Orlando Rent a CarThis company	3.9 out of 5 (good)	100 out of 100	4.0 out of 5 (good)	2.5 out of 5 (poor)	2.4 out of 5 (poor)	—	1,000
Routes Car Rental	3.4 out of 5 (fair)	100 out of 100	3.6 out of 5 (good)	2.4 out of 5 (poor)	2.4 out of 5 (poor)	—	1,000
GO Rentals New Zealand	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.4 out of 5 (good)	4.5 out of 5 (good)	—	1,000
Lava Car Rental	4.6 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,000
Wiber Rent a Car	4.6 out of 5 (good)	67 out of 100	4.8 out of 5 (good)	4.8 out of 5 (good)	3.8 out of 5 (good)	—	998

Bottom line: Orlando Rent a Car is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.5).

Peter Green

1 review

Sep 8, 2020

Average experience

We waited over 1 hour at the airport for the pick up and phoned on 2 occasions to see where the driver was?. Our flight was 30 minutes early but the email said the driver would be waiting (we provided flight details as requested) and he was 30 mins plus late even after the scheduled flight arrival time. When he did arrive no apology for being late was offered. Not the best of starts. The office is a 10 minute ride south on the GC1 highway from the airport and on a large industrial estate. You have to find the meeting point (next to the Spar) and wait there. The car itself was clean and had a full tank of petrol. We were offered full insurance (€10 Euros a day) which we declined as we have collision and excess policy for hire cars from a UK company. The insurance was not 'pushed hard' which made a welcome change. Nothing like Goldcar who try to scare the living daylights out of you to take it. There is no inspection report on the hire paperwork detailing marks/dents etc on the vehicle and the company is happy and encouraged us to take photographs of the condition incase of any disagreements. We took a number of photos which showed light damage in parts which were general wear and tear. A compulsory €720 collision damage excess was 'blocked' on my credit card which I was aware of when I booked the car on line. The car was returned on time a week later and quickly checked over and 'signed off'. We were driven straight to the airport before which we were told the 'hold' on the €720 collision insurance would be removed after 24 hours. It actually took slightly longer but no cause for concern. Overall Orlando was OK. It was 75 Euros for a week for a Citreon C3. The service was at best average. Goldcar is a fair bit cheaper and located in the airport terminal, but they didn't offer full/full tank of fuel and our past experiences (and friends) have not been good with them so we tried Orlando for the 1st time. So a mixed bag and I could not give them any better than 3 stars.

Report

Month	Average	Reviews
Aug 24	3.0	2
Sep 24	—	0
Oct 24	2.0	2
Nov 24	1.0	1
Dec 24	1.0	2
Jan 25	—	0
Feb 25	3.0	2
Mar 25	1.0	4
Apr 25	2.3	3
May 25	1.0	1
Jun 25	5.0	1
Jul 25	5.0	1

Orlando Rent a Car reviews & trust report

Orlando Rent a Car has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 311 positive reviews

Top complaintsof 176 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Todo bien

Servicio excelente

They're criminals.

Polecam

Alternatives to Orlando Rent a Car

Routes Car Rental

GO Rentals New Zealand

Lava Car Rental

Wiber Rent a Car

Snap Rentals

JUCY Rentals

The CrowdTrust Experience⭐

Average experience

La experiencia en términos generales ha…

Best Service

Trato y precio excepcional

Everything was OK

Personal muy amable

Not a great experience

Ich war sehr froh

Très satisfait du véhicule et du…

trato genial y buenos coches

muy bien

Todo muy bien

Carlos el chico que nos atendió fue muy…

Me quitaron parte de la fianza por un…

Limpieza del coche

Mal forma de empezar un viaje

About Orlando Rent a Car

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