Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
Terrible company stay away I paid for an exhaust to be delivered to my home address I ended up collecting it myself from the courier as they would not deliver it and then Paisley freight try to send me an invoice for an extra £40 because I sent a email saying how terrible the company was. Stay away from this company, it is absolute waste of time horrible people to deal with and they will try and rip you off at any chance they can get
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Company can only communicate with email & no dialog at all with a person. Followed booking instructions but packaged 4 wheels in 2 boxes rather than 4 boxes. System allows this to happen, packages collected and then held to ransom unless surcharge paid to have goods released. Could question why the extra cost when goods took up same space and weighed the same in transit - but mainly annoyed with the goods being ransomed for the surcharge. Did refer this concern to the company before leaving a review but it was clear that not one single toss was given.... I would NEVER book with this firm again
Sent several different parcels via them who use APC to pick and delivery and each time collections are delayed running into 2 to 4 days which is totally unacceptable. They wont accept any fault and dont reply to email until u chase them. Trouble is you cant phone and speak to anyone there as nnunber given and they hide behind the fact they are just merely a name and not a transport company, they use a 3rd party for shipment. Wont use them again, poor customer service.
Once a decent courier for large parcels, now a joke. The last parcel I shipped with them was the final straw for me. I ticked the box saying the parcel would be unboxed which I think paid a premium for but it is what it is if thats whats necessary for them to handle with a little care. After a couple of days I received an email saying I had to pay a £20 fine for the parcel being oversized to which I contested and had proof; they dropped the fine claiming it was a "mistake", no it was a shakedown. Fast forward 2 days and my ebay buyer is complaining about why his overnight parcel hasn't arrived 5 days later so I had to chase Paisley Freight to which after several days of messing about they admitted my parcel was absolutely smashed to pieces = £43 lost for them to destroy and not deliver my parcel and eBay customer understandably disappointed
This company is an absolute joke - it took TWO weeks for my wheels to arrive, first, they were late to pick them up then had the cheek to charge me £10 to rebook. After rebooking, guy arrives saying the van is FULL and he’d back (what’s the point in that?) comes back later so then of course the wheels aren’t out for next day, they’re scheduled to arrive later. I call up APC the next day to track the wheels only to be told one of them is MISSING. I wrote an email to Paisley who didn’t respond, so I was left to do THEIR work by calling APC head office back and forth trying to see what the hell is going on. I was then told the missing alloy has been located and all 4 would be with me the next day before 12pm.. did that happen? No. I had to reschedule for them to be delivered another 3 days as they don’t deliver on weekends and I had already taken 3 days off work to wait for them to arrive. They eventually turn up two weeks after taking days off work, rescheduling the garage who was going to fit them and emailing Paisley who have the WORST customer service ever. Staff at APC were lovely, they know how to run a business, Paisley needed me to email them 4 days after the initial email to remind them I had emailed before and their admin staff aren’t professional either, correspondence is beyond awful. All in all, terrible experience and I’d never use them again nor would I recommend them which is a shame - I’ll have to find another company.
I booked a tyre delivery through Parsley Freight, carefully inputting the correct measurements. I even measured the tyres with the collection driver watching, to avoid any issues — I’d paid for the service and was committed to then seen bad reviews which is why I went to length to ensure it was done compliantly. Hindsight, maybe I should have check reviews first. Today, I received an email saying my item would be delivered between 9:56 and 11:56am. But at 10:14am, with the parcel still 6 stops away, they emailed again saying the item is now on hold due to “size issues” and that I must pay an extra £40 to release it. Let that sink in: they’ve actively stopped the item while it was out for delivery and are now holding it hostage unless I pay more. Worse still, had I selected the unboxed option with larger measurements, the total cost would’ve been £33 — instead of the £49.99 I already paid. So now I’m paying more, and still not getting the service I was promised. I sent a formal complaint — detailed, factual, and fair. (All while my items are still in the van being delivered) They emailed me back still requesting I paid the £40 Surcharge. I get an email from APC their partner to say items delivered.. ODD? even though the shipment is complete, and the charge was supposedly a “release” fee. This confirms that the surcharge was never a legitimate condition of service but appears to be a retrospective and unjustified attempt to extract more money - Even after the job was done. Avoid them at all costs — this is nothing short of a scam.
WARNING: ensure your parcel is EXACTLY the right size. I ordered a delivery of a pedal bike and an option from Paisley Freight is for them to send a box and packaging to you first. That is the red flag I missed. They will use any opportunity to make more money after drawing you in with the low initial delivery cost. If you supply your own box and it is 1cm, yes one centimetre, larger than the maximum permitted then the parcel will be held and a charge levied. At this point you have to pay (this charge is not specifically stipulated at booking so can really be as much as they like) or you can have your item returned (also at a cost). So you're effectively held captive and they know that, so can levy almost any charge they like. Note that they do warn you not to be oversize but we are talking about 1cm on a 160cm size. That is within tolerance to any reasonable person or company. Unfortunately Paisley Freight are only interested in immediate revenue not return business. I shall not darken their door with my business again. Buyer beware.
Like others charged me extra for oversized which I had measured and I'm sure I wasn't any way paid the extra £20. Item arrived at customers completely destroyed. Custom made item. They said tough it was restricted list. Which it wasn't at all they just decided to say it was a bumper which it wasn't. Rude on emails. Cost me£400 for a small business as have to make another product could cost me my business totally disgusting.
I purchased the bike box and packaging in addition to the courier service, to transport a new bike I had purchased from up country. I also purchased the increased insurance, for full peace of mind that the bike would arrive undamaged and if not, I would have insurance in place to pay for the repairs. The bike was packaged securely, but was unfortunately still damaged during transit, squeezed between heavy items I suspect. I provided photos of the damage but without consulting any particular insurer or loss asjustor, they decided as they could not see 'specific marks' on the box, they would not be held responsible and would not take my claim any further, despite a number of repeat attempts. There is no complaints process, there is no arbitration, it is just their word is final. In light of this, I would strongly encourage you to research other couriers, who 1) can transport your item safely and 2) just as importantly, deal with you in a reasonable manner in the event that something does happen whilst they are transporting your item, particularly when you have insured it for this specific scenario. I have learned my lesson and will steer clear in future!
Measured a car roll bar (120cm x 35cm x 20cm) and when entering dimensions I over measured and said it was larger than it actually was and it got collected and update said out for delivery and then get an email saying it's over their max size restrictions even though their website allowed me to enter it fine and said it was under their size restrictions and need to pay £20 to release it when the original cost was £28 so nearly double now even though it's within their size limits by quite a lot so it's now cost me £48 to deliver. Used loads in the past for car items and wheels but now they're bigger and greedier so won't use again and will share this across all the forums I'm in to avoid them in the future
Used these guys lots and lots over the years for bikes .. always been very happy until this time Booked a collection for Monday 24th February and on the said date received an e mail stating could not collect as no one in ?? This was at 9.08am?? Someone was in and the ring doorbell confirmed no attempt had been made to collect let alone come down the path to the door 😡 This company sub contract so obviously some other company decided they were to busy so said tried to collect and couldn’t .. total lies … so i paid extra £9.99 to re book 😡 … and sent e mail to paisley freight asking for proof of attempted collection as I have evidence via my ring door bell no one tried or attempted collection 😡 No reply and still charged me £9.99 for lying stating could not collect due too no one in .. no collection attempt was made and I have the video evidence to prove this 😡 will never ever use this company again as they cannot even be bothered to reply to a e mail relating to the incident as they know their sub contractors are liars … avoid at all cost 😡😡😡
Avoid !!!! They getting you with cheap price than refusing collection ( means you losing your money and no parcel!!! ) Joke!!!
Absolutely terrible service. Considerable damage to a bike during transit and absolutely no liability taken by Paisley Freight. Utter refusal to offer any compensation or admit any responsibility for the damage when given photographic evidence of the damage.
Terrible service. Bike that I sold on ebay damaged beyond repair - photos I shared showed how badly package was handled by the courier - got nowhere with them. Very poor and won't be using again.
Don't bother, only outsourced to APC. Driver was very unhelpful, stroppy and blamed us for his van being full/no space for collection and didn't really want to take both tyres because they would be "in his way". I specifically chose to ship with Paisley Freight to avoid this sort of conflict with couriers and paid a premium due to the good reviews and specialised in shipping wheels/tyres. I packed the tyres as instructed and had everything ready as per instructions and feel the attitude we received totally unacceptable. When I contacted Paisley Freight they did nothing to help, just brushed it off and said they would contact APC.
AVOID!!! I sent a large parcel and I made sure beforehand it was within the max. size as stated on the website. I then have been hit with a £20 fee as they claim the parcel is 2cm over sized, which is not true and I can back it up with photos of the box and a tape measure. They cannot provide any proof the parcel is over sized, but I have to pay the £20 fee just for them to be able to investigate further. What kind of scam is this?? Will not use again.
I'd give these charlatans five stars for delivering a bike from the Midlands to South London within a day but I'm giving them 1 star. On the morning then bike was due to be delivered, they emailed me to say that the bike box was 2cm too long and because of that, I needed to pay them an additional £20 else they'd keep the bike delivery on hold. I emailed them back to say it wasn't as I'd measured it myself. They replied that no, it was oversized and it was being kept by them until I paid the surcharge. Checked the tracking to see that it still appeared to be out for delivery so decided not to pay, waited and eventually got a notification of delivery. A quick look at other reviews and it appears that this is common behaviour from these scammers. Avoid.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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