Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Efficient and simply order process. Great tracking facility. Only negative points are that I used the 'Leave in a safe place' option and requested the Bike Box to be left behind my garage. It was left next to my front door. And the Bike Box is just a little bit too narrow. Otherwise all good. Fast turn around and packaging materials are good.
vary reliable
Why not 5? Because I was booking ina rush and I feel slightly mislead by their website. I thought it is a dedicated courier for alloy wheels etc, believing they are using some kind of racks for non boxed wheels with tyres. Lucky me, the seller wrapped to wheels correctly and the wheels arrived undamaged in APC van
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
I shipped a (dismantled!) tandem from the APC Edinburgh depot to Bristol in less than 24hrs. The box had clearly been handled with care and the courier at this end was polite and helpful. Slightly clearer emails confirming I'd booked drop-off (rather than collection) would be my only suggestion, but overall a great experience for a fair price.
Collection on time, prompt delivery, good price. What’s not to like ?
Prompt, efficient. Narrow window for collection/ delivery. Competitive rates. Would have been 5 Stars. But no live tracking or telephone support had we needed it.
One of the very few companies that courier wheels and tyres. Pretty straight forward from start to finish. The only thing I would give them feedback on is, I wish there was a summary page, before confirming payment, otherwise from pickup to delivery, it was a 5 star service.
I only awarded 4 stars, because their initial email, said that the wheels would be collected the same day as the placing of the order. However, APC thought otherwise, and told me that they would be collected the following day. A day on which, I wouldn't be in. Apart from that, great!
Paisley Freight offered a great deal for shipping a set of wheels and tyres. The wheels were collected yesterday and delivered today. I can't give them 5 stars because the actual shipping company, APC, provide very poor notice of collections and their tracking system didn't work.
Booked them for an 4x Alloy wheel pick up and drop off off the back of an ebay purchase. The wheels were picked up on time but didn't make it onto the delivery van. They were delivered a day later. Wheels where packaged well and turned up with no damage. Driver was a good guy (APC overnight). Would be 5 stars but for the days delay.
I was very late in the day booking my collection/delivery consequently it wasn't collected the next day. Was a bit worried when there was no contact telephone number so emailed instead. Have to say they responded promptly. It was collected early the next day, again, a bit concerned as there was no receipt issued and they were taking away a grands worth of push bike! However, took a photo of the driver with the parcel at his van, including the reg number just in case. Again, they delivered this the next day, which was a Saturday, was not expecting it to be delivered until Monday, so all in all it was a good experience. I hope they get their telephone contact sorted, then it would have been 5 stars.
We ordered 2 items to be collected, both were collected, unfortunately, only one arrived. The first item says item 1 of 2, we called and emailed and have had no response. Item now arrived, service is one of the cheapest around, so don't expect 5 star treatment. If thats what you want pay double and go to Royal mail.
Good company have used them many times to collect and deliver bikes in the UK
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
This profile hasn't been claimed by the business owner.
