Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Sent two tyres taped together and got an additional charge of £25 as they should have been separate. Read the small guides when booking as they require things differently to other couriers. Collection driver did not complain and did not say they should be single
Good price but then they outsource it to APC who are useless. Meant to be next day arrived the day after. Left instructions on where exactly to leave the wheels. Must have been too far for the lazy driver to bother walking to put them where I requested. If you are a courier who cant be bothered to walk maybe it is the wrong job for you?
I used this company to deliver 2 bikes in the last month (sold bikes to buy new bike). First experience was relatively successful so ignored some of the average reviews and booked again, which I wouldn't do again. First bike: booked bike box to arrive Thursday before collection on the Monday. Allowing time for a day slippage and then still packing. Instead box and tape arrived with driver from 'local partner' saying 'I've also got one to pick up, in this 30min window'. Luckily I was working from home and it was lunch time. Driver cameback 20mins later and I'd packed bike and it went. The good part - it arrived next day. Over all happy with service. Second bike: not good. I used my own bike box this time, from my new bike, so thought I'd removed the chance of the previous experience. This time delivery was issue. Collected as planned, 2 day service. It took 10 days, only after lots of chasing. Tracking info vaigue and irrelevant/useless. As Paisley freight used 3rd party/partner it was a nightmare getting hold of them. Both me and buyer were on hold for long periods. After finally an attempted delivery it was decided should change to alternative work address, as it was now over a week later so recipient situation was different. Local partner couldn't find reference of parcel on tracking I, sender, had nor have my details to confirm change of address when recipient, who was carded, requested change. Finally got there 10 days later, and holes in the box, not as planned. Overall, I was pleased I bought extra insurance and it was only when I asked to claim against it a week after initial delivery date anything happened. Would I use them again, probably not. Definitely not with an expensive item, success rate of service promissed way too low! 50% of the time, works every time
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Wont take phone calls, dont respond to emails, unless its to book a service. Paid £40 for a wheel delivery, then had to pay an additional £10 for a claimed failed collection, even though no attempt was made to collect. Unable to address this with them due to their refusal to take calls or answer emails. Tracking data is difficult to understand and while their courier (APC) sent a text giving an expected delivery time, Paisley freight tracking shows something different. Doubt I would ever use them again, and would not recommend
I use Paisley freight often and always the service was great but today my parcel( £300 bike) was left outside my door on a residential west london road with no phone call or ring on the door. I was in since it supposed to be delivered before 4pm but at 4.55pm I’ve checked tracking and it showed it has been delivered and signed so I ran to check outside and it was left there. Please Paisley freight don’t go to Hermes style.
Ordered bike box and delivery, the box was not a bike box-wouldn't fit even a kids frame, and also box almost cube shaped-if it had taken frame the box was too wide and would not prevent movement. Contacted several times but no response, refund via paypal dispute. When i sourced my own box the delivery was successful however this was done via 3rd party - APC
I booked and paid for their bike collection service "Push Bike — Includes Packaging With Box, Bubble Wrap and Tape" which sounded like the ideal solution at a time where traveling to pick up a purchase is not considered 'essential travel' (2021 Covid) I booked the service on a Thursday and heard nothing back. The following Tuesday I was informed via a generic of a collection issue. The issue being their driver didn't bother to turn up to collect the bike and they wanted to charge me extra! They had my mobile and were instructed they needed to ring the gate. They eventually collected the bike the next day (now on Wednesday) but by that Friday it still hadn't been delivered and I’d had no communication so I chased them, they couldn't track the item… Paisley assured me the bike would be delivered Monday, 11 days after booking the service but Monday come and went, still no delivery. I had to chase them again on the Tuesday, apparently the box was still in the distribution warehouse. Miraculously it arrived later that day. Their communication was poor throughout, every day I had to chase and start all over again each time. Frustrating.
I gave a bike to a chap in exchange for a £50 children’s charity donation plus the cost of postage, quoted and paid at £25. The bike was uplifted and withheld until I paid an extra £25 postage to Paisley Freight because they were unhappy the handlebar protruded from the box. It’s a Singer bike that was built in 1926 and difficult to take apart. The children’s charity eventually only received £25, and Paisley Freight got £50. Disappointing, and doubling the cost and withholding the bike until they are paid twice the postage is disgusting.
I sell bikes for a living and have used Paisley Freight (they subcontract to APC) for about 5 years, sent hundreds of bicycles over that time and never had a problem, but recently APC have refused to take the boxes stating they're over their maximum dimensions....well under Paisley Freights maximum dimensions though. So beware shipping bikes. Paisley need to sort this out.
Sadly I had a bad experience with this company. Apparently they won't use the doorbell (which I can understand), but I think that needs to be made really clear to the customer. If they had made that clear I would have made other arrangements. I live next to a building site, so knocking on the door won't work, that is why I have an extra-loud doorbell & amplifier.... They also have an all-day policy, which means that they give you no indication of probable time of collection.
Per the title delays at every stage. Bike was collected a day late so the sender wasted a day waiting around. After waiting until the last day it was due to be delivered to chase I was advised that it was out for delivery. The driver never showed and after chasing again the next day I was informed that it would not be delivered that day as they had forgot to put it in the van and the driver had already left! When the driver eventually arrived he was shocked as the box had significantly shifted during the delivery and was not where he expected it to be. Thankfully there does not appear to be any damage however the Company just dismissed all the delays as due to Covid-19. EDIT: Despite the Company's reply below I have received no further contact from the Company following delivery.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
This profile hasn't been claimed by the business owner.
