Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
Pet Supplies Plus receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the variety of supplies and the helpfulness of staff like Jacqui, many others report serious issues.
Complaints frequently highlight poor customer service, with instances of rude employees and unresponsive management. Customers also express frustration over online orders, citing problems with delivery and incorrect items received. Additionally, there are concerns about the health of animals sold in-store, with reports of sick fish and ferrets. Despite a few positive experiences, the overall sentiment leans heavily negative, reflecting a troubling trend in customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 2.4, CrowdTrust 1.0. Trustpilot carries the most weight (97% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 97% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.3 | 3 |
| Feb 25 | 1.3 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.4 | 5 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 3.7 | 3 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 1.0 | 2 |
| Nov 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“This was my first time visiting the store and I got extremely lucky and was helped by Jacqui at 32nd and Shea Blvd”
“I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.6 out of 5 (poor) | −31% | 62 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Pet Supplies Plus is #5 of 5 on overall rating in this group. On website & app, Lyka Pet Food scores higher (4.5 vs 1.6).
68 reviews of Pet Supplies Plus. Filter by what matters to you.
This was my first time visiting the store and I got extremely lucky and was helped by Jacqui at 32nd and Shea Blvd. She was on point with every answer to my questions and will be the reason I come back. Thank you for excellent service.
I have been shopping at PET SUPPLIES PLUS for well over 10 years. I have never had a bad experience. I buy dry food, canned food, toys, bones, ID Taggs dog clothes. They award points according to how much you spend. They give coupons and they offer specials to people that are members of their reward program, of which I am. You won’t be sorry if you go to PET SUPPLIES PLUS.
We brought our 65 pound hound to the Pet Supplies Plus self serve dog wash. The customer service was fantastic! They provided three dog washing stations, each tub on different levels stocked with water hose, dog shampoo and conditioner, along with drying towels! Super easy and convenient! We'll definitely be back again!
Quick answers to the questions people ask most.
Most Pet Supplies Plus locations are open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check with your local store for specific hours.
Yes, many Pet Supplies Plus locations offer full-service grooming including baths, haircuts, nail trims, and ear cleaning. Services and availability may vary by location, so contact your local store to schedule an appointment.
Pet Supplies Plus accepts returns within 60 days of purchase with a receipt for a full refund. Items must be in original condition and packaging, and live animals have specific return policies that vary by location.
Yes, Pet Supplies Plus typically carries live animals including fish, birds, small animals like hamsters and guinea pigs, and reptiles. Availability varies by location, and some stores may have adoption events for cats and dogs.
Yes, Pet Supplies Plus offers a free loyalty program called the Preferred Pet Club. Members receive exclusive discounts, special offers, and earn points on purchases that can be redeemed for rewards.
Yes, Pet Supplies Plus offers online ordering with curbside pickup and buy online, pick up in store options. You can place orders through their website or mobile app and select your preferred pickup method.
Pet Supplies Plus carries a wide variety of pet food brands including premium, natural, and specialty diet options for dogs, cats, birds, fish, and small animals. Popular brands include Blue Buffalo, Hill's, Purina, and their own private label products.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 3% | — | ● Not enough data |
Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 66% are 1–2★.
I love this store we go to in Mckinney Texas for our two cats needs and our one dogs needs. Their food, baked treats, chews, and supplements are fresh and of good quality. The toys and grooming services are great! Also they even rehome pets needing homes. Our local store rehomes cats in need of new families. They regularly have sales also and we can buy our cats with food allergies to chicken, beef, and tuna more affordable and better quality limited ingredient foods here than anywhere else we've tried and the food we get here doesnt have byproducts of foods they are allergic to hidden in the list of ingredients. And are true to what they advertise. They truly have a love for pets and the atmosphere is lovely. The staff is always kind about bringing my emotional support dog in- he is currently to young to become my certified service dog. He gets his training after he's over 1 year old. We always go in person to shop here so I am not sure how the website experience is.
We love the Pets Supplies Plus in CA. They deliver on time every time. The only bad thing I can say is they rarely have our brand of Science Diet Weight Control dog food in stock. My dogs weigh 95-100 lbs each and go through a 32 pound bag in just under 2 weeks. So I like to purchase 4 bags at a time. BUT IF THEY DONT HAVE IT, they’ll deliver it asap when they receive a new shipment. They do, however always have the cat food, catnip, treats for all and play toys for everyone. I get a coupon each month for being a free member - so the member savings plus the 20% coupon really adds up!!!
Great customer service found everything I needed for my pet I would recommend shopping there.
Jenny from store 7006 on Brook Hollow in San Antonio is in the process of providing me with fantastic customer service. I wrote clear and precise directions for the delivery people to be able to find my unit when they arrived on my property; however, the driver left the order on a ledge somewhere by a bush and sent a picture to Jenny. I am currently ill and need to be inside for a few more days, so I cannot go out and search for it. Ms. Jenny has been working tirelessly with the delivery people (who, you can be sure, will be my next review) to get the medication delivered and has been calling me to follow up with her progress. I appreciate Pet Supplies Plus' tenacity with this issue. I have had previous excellent experiences with them and will be ordering from them consistently in the future.
I have taken my dog to be groomed about five times over the last year. Amaris (not sure of the spelling) does a fantastic job and I will not go to anyone else. The first two times my dog was groomed there I didn't have the best experience however once Amaris groomed her I knew I can never have anyone else but her groom my dog. My baby Precious likes her. Amaris takes good care of the dogs she grooms. I give her a 5 star 👍🏻
This store consistently surpasses my expectations whenever I have a question or problem! They (all the associates) earnestly listen to comprehend the nature of the issue, be it a product or information for which I might be searching, a price match I might be requesting, or pricing/rewards for which I might need clarification. Then, they go out of their way to find the information requested, or explain how to build/utilize rewards points, etc. I have had two recent occasions where the store manager/team leader, "April,"offered me assistance: 1.) in checking the extent of applicability of a manufacturer's sale price on a particular pet food; and 2.) on the availability of a dog toy that was out of stock in store. This manager offered me a store credit for having picked up on a slight discrepancy in their signage which caused some degree of customer confusion, and promptly sent it out to my home address with a lovely "thank you" note expressing appreciation for my business and apologizing for any inconvenience! As for the dog toy, she personally phoned another store after a system-wide check showed one availability in that other store. It, in fact, had already been sold, so she saved me an unnecessary trip. She then checked her store's in-coming inventory replenishment and located this very item and told me when it would next be available in their store (within the week)...again sparing me a lot of unnecessary running around. I am so favorably impressed with this level of conscientiousness and professionalism, that I look forward to visiting the store! If they could clone April, they'd easily become America's number one pet store. This gal understands cardinal rule number one of customer service: "Common courtesy pays big dividends and cost absolutely nothing!"
I shop at the pet supplies plus store in Royal Palm Beach, Fl. I shop there once a week for my dog and cats. I always feel welcome and the employees are always friendly. Professional, and knowledgeable. If they don't have what I need, there always willing to order it for me. They go above and beyond to keep their customer happy. Because of this, I will continue to shop here.
The staff is incredibly helpful and friendly in the Purcellville, VA store. As potential future customers trying to narrow down a dog breed, the associate spent time with us answering questions and making suggestions. Will definitely shop here in the future!
she is so cute and it was easy to hande taking home
I shop the store at Pepper Square in Dallas, TX. I have always enjoyed my visit, and very seldom don't find what i need for Winston, my cat. The pick up service is awesome, as I'm always in a hurry. The staff starting with the manager on down-very professional, friendly, and courteous. Add helpful too. Keep up the promotions and good work. Mike Morrow Dallas Texas 75254
I prefer Pet Supplies Plus over many of their "big box" competitors. I find that the franchise owner at my location is often in-store, that the staff is more knowledgeable, and that they generally care more about animals. I've also had a much better experience with their white label brands than those of other suppliers.
The staff at the Pet Supplies Plus in Concord is so helpful and friendly. I needed 2 cat carriers as my cats were getting spayed the following day. I had gone to 2 other stores before finding them at Pet Supplies Plus. The carriers were already assembled and the size i needed. The manager even gave a price adjustment on one of the carriers. Very pleased with my experience!
We love this chain of pet supply stores. We have one locally in Ohio that we frequent. The staff is friendly; there are always quality items on sale. We've had a great experience with this chain of stores nationwide.
Some Pet Supplies Plus locations host visiting veterinarians or have in-store vet clinics that offer basic services like vaccinations and wellness exams. Services vary by location, so check with your local store for availability and scheduling.
You can find your nearest Pet Supplies Plus store by using the store locator on their website or mobile app. Simply enter your zip code or city to view nearby locations, contact information, and specific store services.
Pet Supplies Plus offers competitive pricing and may price match certain competitors on identical items. Price matching policies may vary by location and require proof of competitor pricing, so contact your local store for specific details.
Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
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