Kundservice, vadå?
Skickade 2 mail angående min beställning av kökstermometern. Jag hade missat en rabattkod. Inget svar. Dåligt! Kommer nog inte beställa från Professional Secrets igen.

Professional Secrets is a Swedish company specializing in high-quality kitchen products designed for both professional chefs and cooking enthusiasts. Their product range includes cast iron pans, knives, and various kitchen tools, all developed in collaboration with experienced chefs and product designers. The company aims to provide users with the essential tools and knowledge needed to cook like professionals, offering a comprehensive selection of cookware and educational resources. Targeting home cooks who aspire to elevate their culinary skills, Professional Secrets provides a diverse array of cooking products, including cooking thermometers, saucepans, and specialized utensils. In addition to their product offerings, the company also features a collection of educational materials, covering topics such as meat, fish, and vegetable preparation. Through their commitment to quality and functionality, Professional Secrets seeks to enhance the cooking experience for individuals looking to improve their culinary techniques.
Reviewers generally express high satisfaction with Professional Secrets, highlighting the quick delivery and quality of products. Many customers appreciate the prompt service and the helpful attitude of the staff, noting that issues are often resolved smoothly.
Positive comments frequently mention the excellent quality of items like thermometers and frying pans, with several users stating that the products meet or exceed expectations. However, there are notable complaints regarding customer service, particularly concerning delayed responses to inquiries and issues with order fulfillment. Some consumers report long wait times for deliveries and lack of communication about their orders. Despite these criticisms, the overall sentiment remains largely positive, with a significant majority of reviews praising the company's efficiency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 281 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.5 | 2 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 6 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.6 | 9 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 4.6 | 7 |
| Aug 25 | 3.7 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 281 most recent reviews.
“Service utmärkt, hjälpsam och personlig”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | −24% | 281 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: Professional Secrets is #3 of 5 on overall rating in this group.
281 reviews of Professional Secrets. Filter by what matters to you.
Skickade 2 mail angående min beställning av kökstermometern. Jag hade missat en rabattkod. Inget svar. Dåligt! Kommer nog inte beställa från Professional Secrets igen.
Tyckte siten var kul och informativ initialt med lite tips och trixs för mig som hobbykock. Sen inser man att allt går ut på att kränga grejjer till köket och ingen ny info ang tips osv. Beställde iaf lite prylar i april, inget hände på över en månad, utom tjafs med Klara förstås. Nån konstig mailadress på företaget besvarades inte på flera veckor. Till slut annullerade Klarna fakturan men vettig förklaring från företaget fick jag aldrig. Så, drygt två månder senare kom det vi beställt.. utan faktura. Noll koll=noll trovärdighet. Lägg ner.
Beställt panna i april och efter påminnelse och efterlysning i början av maj fick jag, efter en veckas väntan på återkoppling av epost, svar att pannan var skickad. 23 juni idag och fortfarande ingen panna... Jag felrapporterade även till Klarna som pausade fakturan och idag makulerades den pga utebliven vara. Totalt värdelöst hanterad beställning.
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Väntat 1 månad på stekpanna. Skrivit till er opexi mail 2 ggr. Ingen svarar förens jag kontaktat klarna och stoppat betalning och ber dem om hjälp. Då svarar ni vi har inte fått mail. Har du köp termometer så är den på väg. Det har jag inte. Har mailen jag skickat kvar som jag skickar till klarna för bevis. Ingen som helst kundservice....Ångrat köp... trodde detta var svensktillverkat och inte nån Kina panna...
Jag väntar fortfarande på leveransen
My rating is only based on the quality for the average user. The frying pan must be constantly maintained for rust. In a busy everyday life with children, this is not desirable. The pan forms rust even if you follow the instructions as closely as possible. If you are not a professional, then you should not buy this pan.
Är så besviken har jobbat i kök (kock) köpte denna stekpanna trodde att det var ett bra köp men det var den sämsta panna jag använt gjorde allt som stod i beskrivningen diskar den aldrig när den är varm svår att gå bort beläggningen oljat in och bränt massor av gånger men allt fastnar rekommenderar köp den ej
Jag fick saker som jag inte hade beställt Inte ett
Riktigt usel kvalite på företag Vet ärligt talat inte in detta är ett bluff företag? Fick en defekt kolstålspanna med repor och rost. Kontaktade företaget i så många vändor att jag tappar räkningen och ändå inget svar? Returen fick jag ingen återkoppling på och är fortfarande inte avslutad trots en månad tillbaka. Blir snart ett ARN ärende. Så himla usel och kompetenslös kundtjänst. Handlar man här får man vara beredd på all huvudvärk som tillkommer för de är inte mottagliga överhuvudtaget!
En termometer för proffs, kostar nästan 1300kr och går totalt sönder efter mindre än 2 år, spricker i plasten och on/off knappen går sönder. Värdelös kundtjänst som inte har intresse att ta hand om sin produkt och göra kund nöjd. Man kan tro att om produkten är en professional hemlighet borde företaget också vara mer prefessional.
I ordered the 3-piece saucepan set in the sale just before Xmas. I enquired when the sale would be ending and was told it would end the following week. I made an effort to get them despite it being Xmas and needing to spend on other things. The sale is still ongoing, so the first problem is being deceived by them. The second problem is that I had to return the pans as the lids were scratched. The third problem is that having returned the saucepans, 3 weeks have passed and my refund has still not been processed. Refunds should be processed within 14 days according to Distance Selling Regulations. When I had queries before purchasing I would get an email response the next day. Now I'm having to send chaser emails and the only response so far is that they have been passed to the auditor but they won't tell me when my refund will be processed.
De skickade SMSen med koden och instruktionerna för att hämta paketet till fel nummer.
Varorna har ännu inte levererats
Grundlurad, köper direkt av ELON temometer Professional 799:-, stekspade 279, kolstålpanna 20 cm, 399:-, såskastrull 717:- mm som köptes,
Professional Secrets is a Swedish company specializing in high-quality kitchen products designed for both professional chefs and cooking enthusiasts. Their product range includes cast iron pans, knives, and various kitchen tools, all developed in collaboration with experienced chefs and product designers. The company aims to provide users with the essential tools and knowledge needed to cook like professionals, offering a comprehensive selection of cookware and educational resources. Targeting home cooks who aspire to elevate their culinary skills, Professional Secrets provides a diverse array of cooking products, including cooking thermometers, saucepans, and specialized utensils. In addition to their product offerings, the company also features a collection of educational materials, covering topics such as meat, fish, and vegetable preparation. Through their commitment to quality and functionality, Professional Secrets seeks to enhance the cooking experience for individuals looking to improve their culinary techniques.
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