Pure Electric is an Australian company specializing in providing efficient electric home solutions. The company offers a diverse range of products, including battery storage systems, solar photovoltaic (PV) installations, heat pumps, and electric vehicle chargers. Notable brands featured in their offerings include Tesla, Daikin, Sanden, and Zappi, catering to both residential and commercial clients seeking sustainable energy solutions. Targeting environmentally conscious consumers, Pure Electric aims to facilitate the transition to an all-electric lifestyle. Their product range also includes energy-efficient appliances such as the Methven Kiri Satinjet showerhead, promoting water conservation alongside energy savings. With a focus on innovation and quality, the company is positioned to meet the growing demand for renewable energy and electric home products in Australia.
Reviewers consistently praise Pure Electric for their exceptional service and professionalism. Many customers highlight the company's efficiency, noting prompt communication and thorough follow-up throughout the process, from quoting to installation.
The technicians are described as knowledgeable and courteous, providing valuable advice and support, particularly regarding products like the Sanden heat pump. Consumers appreciate the streamlined and transparent process, which contributes to a positive overall experience. While the majority of feedback is overwhelmingly positive, there is a minor mention of a slow process in one instance, indicating that some customers may face delays in urgent situations. Overall, Pure Electric is highly recommended for its reliable service and quality installations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 106 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Pure Electric were efficient, with excellent communication and prompt service and follow up”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 106 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Pure Electric is #1 of 5 on overall rating in this group.
106 reviews of Pure Electric. Filter by what matters to you.
Paul was fantastic. Unlike another plumber who wiped his hands of us, Paul was courteous and patient and was able to guide me through getting our hot water service up and running. He also took the time to explain some ongoing maintenance tips. Very impressed
Great company committed to the environment and customer service. Appreciated being able to speak direct with Matthew and Paul who were happy to answer our many questions. Excellent product and quality installation.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Paul will always pick your call up. This says a lot about his commitment, also the time and effort he put in making sure that each client received the best possible assistance. I have just installed Sanden heat pump and the service and professionalism from Pure Electric has been well beyond my expectation. They have extensive knowledge of the product would not hestitate to give a detailed explanation for your query.
I had Sanden Heat Pump HWS installed this week. Pure Electric were a great team to work with, I can only recommend them very highly. The Sanden system works great, our existing solar gas boosted system had effectively become a instantiations gas system after 10 years. We all need to get off gas, so our kids have a future. This product is super efficient and we are running it off our existing solar panels during the day light hours (free hot water). I would like to make a shout out to John Hooper, who works with Pure Electric, incredibly knowledgeable person who goes above and beyond to make you have a great experience.
SANDEN 300L Heat pump hot water system. The process of getting a quote for the installation of the SANDEN system was seamless. No questions where too hard and were answered promptly. The SANDEN system works superbly, if it was any more efficient it would put power back into the grid. Would highly recommend Pure Electric for the install, they are a really great company to deal with.
Matt knows his stuff. will convince you to fill your roof with solar. and I'm so glad I did. also very knowledgable about the sanden and daiken product they sell. Also (and this really matters) great after sales service. when there was a problem with the placement of our sanden he rang up and argued our case to get the plumber to come move for free. also contacted me to remind me about servicing. Can't ask for more than that
Very knowledgeable, quick and efficient.....just like their products.
Matthew from Pure Electric was helpful with all my enquiries about the heat pump system. Once I had decided on the purchase, installation was arranged within two days. The installers were professional and did a fantastic job, removing the old HWS and cleaning up when the job was finished. Thanks for a hassle free purchase and installation.
Great product, and great service. Good advice and great ability to negotiate to get what I wanted.
No idea it was years ago
This review is of the commmunications and order process with Pure Electric for the installation of a Sanden Eco Plus 300L Heat Pump water heater. I first read of the better than industry standard product warranty for the Sanden equipment on Product Review when seeking to replace a 12 year old heat pump unit. I completed their online enquiry form and had a quick response with detail of what they had available, then a comprehensive quote a few minutes later, then the weekend, with the order finalized on Tuesday and the unit installed on Thursday. Well done Pure Electric!
The whole team at Pure did a terrific job. Their processes are prompt, efficient and everyone is very responsive and knowledgeable. The sub-contractors were very professional and all work was preformed neatly, cleanly and efficiently. The Sanden Heat Pump is working as discussed and explained. I highly recommend Pure to plan and deliver an energy efficient system.
Fantastic advice environmentally and economically in a very strategic whole of house approach. I have done a few Sanden heat pumps Daikin air conditioning units and Methven satin jets low flow shower heads with Matthew. I am very grateful for his advice and help in delivering great outcomes in all the properties I worked with him on so far. He even went further and fixed other problems on things that weren't working and supplied by other trades at the house, he is a great person to work with and highly recommend.
Matthew from Pure- Electric designed my solar panel system and it has been amazing. No electricity bills for the last 6 months. Matthew explained how it all works and quoted on 3 different systems and recommended ways to reduce the power bills within my budget. Matthew was there before, during and after installation to ensure everything went well. I would highly recommend Pure - Electrics and Matthew Wright .
Paul gave quick, useful and knowledgable advice.
Clear advice and great service. Cheers
Fantastic service!
Pure Electric is an Australian company specializing in providing efficient electric home solutions. The company offers a diverse range of products, including battery storage systems, solar photovoltaic (PV) installations, heat pumps, and electric vehicle chargers. Notable brands featured in their offerings include Tesla, Daikin, Sanden, and Zappi, catering to both residential and commercial clients seeking sustainable energy solutions. Targeting environmentally conscious consumers, Pure Electric aims to facilitate the transition to an all-electric lifestyle. Their product range also includes energy-efficient appliances such as the Methven Kiri Satinjet showerhead, promoting water conservation alongside energy savings. With a focus on innovation and quality, the company is positioned to meet the growing demand for renewable energy and electric home products in Australia.
This profile hasn't been claimed by the business owner.
