Great Service
I recently bought a Methven Kiri Satinjet Ultra Low Flow from PE. Great purchase and excellent customer service.

Pure Electric is an Australian company specializing in providing efficient electric home solutions. The company offers a diverse range of products, including battery storage systems, solar photovoltaic (PV) installations, heat pumps, and electric vehicle chargers. Notable brands featured in their offerings include Tesla, Daikin, Sanden, and Zappi, catering to both residential and commercial clients seeking sustainable energy solutions. Targeting environmentally conscious consumers, Pure Electric aims to facilitate the transition to an all-electric lifestyle. Their product range also includes energy-efficient appliances such as the Methven Kiri Satinjet showerhead, promoting water conservation alongside energy savings. With a focus on innovation and quality, the company is positioned to meet the growing demand for renewable energy and electric home products in Australia.
Reviewers consistently praise Pure Electric for their exceptional service and professionalism. Many customers highlight the company's efficiency, noting prompt communication and thorough follow-up throughout the process, from quoting to installation.
The technicians are described as knowledgeable and courteous, providing valuable advice and support, particularly regarding products like the Sanden heat pump. Consumers appreciate the streamlined and transparent process, which contributes to a positive overall experience. While the majority of feedback is overwhelmingly positive, there is a minor mention of a slow process in one instance, indicating that some customers may face delays in urgent situations. Overall, Pure Electric is highly recommended for its reliable service and quality installations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 106 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Pure Electric were efficient, with excellent communication and prompt service and follow up”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 106 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Pure Electric is #1 of 5 on overall rating in this group.
106 reviews of Pure Electric. Filter by what matters to you.
I recently bought a Methven Kiri Satinjet Ultra Low Flow from PE. Great purchase and excellent customer service.
Rey pleased with advice and support in getting our Sanden heat pump HWS installed. Very happy with the heat pump in concert with solar panels. Very rarely pay for heating - essentially a solar HWS.
Our solar installation went smoothly with an end result that is outstanding. No more excessive bills thank you !
Pure Electric provides wealth of information and we'll respected advice on various internet sites. When we moved into a house which was 10 years old, with 7m square main kit hen)dining/living room, heated by larger split system, we monitored power consumption for a full year. It averaged less than 10kWh per day, so less than 10% run time, hopelessly oversized. Did ask local Daikin dealer for price on Ururu but he insisted he needed to visit before quote. Then insisting on knowing details of the room, he was abusive that the 2.5kW model was only good for tiny room. So we were happy to go with Pure Electric and even happier that on thermostat set at 18 for winter and 24 for summer, it consumes just 2.5kWh per day or 1279kWh in 644days. Its not a cheap gadget by up front cost but obviously pays for itself, big time, very happy customer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The best aspect of Pure Electric is that they are driven by achieving the best possible outcomes for the environment and the customer. There are a lot of cowboys out there. Pure Electric know the difference between a kWh and a kW. Those who don't shouldn't be in the business.
Great advice provided by Paul with mostly prompt responses to followup questions. The Tesla Powerwall was available on the expected date and installation was prompt, efficient and effective. Good after-sales/installation service in resolving minor Tesla app hiccups. I'm loving being able to see what's happening with my solar power gathering, storage and overall usage, live and wherever I am!
Matthew knows what he’s talking about. We installed two Daikin US7s (2.5kW) at specific locations in our *2* star weatherboard house in 2015. Worst monthly winter bill $160 and summer $60 which includes all house electricity usage (We also have 3kW of solar panels on the current FIT). Compare this with the $550 it cost to run the gas ducted heating for 2 months in winter and you can understand why we’re so impressed.
everything was explained in detail before installation & they turned up on time to do the installation they also cleared up after themselves & after discussion put the external part of the heat pump in a less convenient position for them but a more sightly one for me (no extra charge) after everything was in place it was explained how the monitoring worked we are now almost all electric (including car) but in the 6 months since installation have only drawn 107KWH from the grid- & this is over winter
I purchased a US7 reverse cycle air conditioner and Sanden heat pump hot water system from from Pure Electric. I'm very happy with the install and Matthew and Paul were very responsive to any questions along the way. I happily recommend Pure Electric for high quality solutions to get off gas.
Reliable and very competent.
Get off gas, fossil and fracking free is their motto and that’s what we’ve done. Thanks to the team at pure electric, Dave who plumbed our Sanden hot water heat pump, Mike and Vu who did our four Daikin US7s and Cal who did the solar we have the best most energy efficient house available. We are now down to 3500kWh per year without gas. Finally big thanks to Amy and the other girls in the office who scheduled everything answering our questions and supplying paperwork. Would recommend to anyone and look forward to purchasing a battery in the future when they are cheaper. PS they also have free advice on insulation and an induction cooktop.
Quality products backed up by great service. They sell products that enable people to have a more sustainable home.
A fantastic company to deal with. They have a high ethical standard along with a huge amount of theoretical and commercial experience in the solar and energy saving area. I could not have been in better hands.
The Sanden Eco Hot Pater Pump system is great: super quiet and extremely energy efficient. Pure Electric were very helpful with advice and information and very professional. From purchase to installation all went smoothly. Can't be happier with the product and the service.
I did a complete renovation and Pure Electric was an integral part of this. I now have a house that is fully electric, no more gas bills, efficient and lovely to live in. Solar provides power all day and the feed in tariff pretty much covers the winter period and nights. The Daiken units provide a comfortable temperature all year. I know that I could not have gotten this without the guidance of Pure Electric
Pure Electric is an Australian company specializing in providing efficient electric home solutions. The company offers a diverse range of products, including battery storage systems, solar photovoltaic (PV) installations, heat pumps, and electric vehicle chargers. Notable brands featured in their offerings include Tesla, Daikin, Sanden, and Zappi, catering to both residential and commercial clients seeking sustainable energy solutions. Targeting environmentally conscious consumers, Pure Electric aims to facilitate the transition to an all-electric lifestyle. Their product range also includes energy-efficient appliances such as the Methven Kiri Satinjet showerhead, promoting water conservation alongside energy savings. With a focus on innovation and quality, the company is positioned to meet the growing demand for renewable energy and electric home products in Australia.
This profile hasn't been claimed by the business owner.