Pure Electric is an Australian company specializing in providing efficient electric home solutions. The company offers a diverse range of products, including battery storage systems, solar photovoltaic (PV) installations, heat pumps, and electric vehicle chargers. Notable brands featured in their offerings include Tesla, Daikin, Sanden, and Zappi, catering to both residential and commercial clients seeking sustainable energy solutions. Targeting environmentally conscious consumers, Pure Electric aims to facilitate the transition to an all-electric lifestyle. Their product range also includes energy-efficient appliances such as the Methven Kiri Satinjet showerhead, promoting water conservation alongside energy savings. With a focus on innovation and quality, the company is positioned to meet the growing demand for renewable energy and electric home products in Australia.
Reviewers consistently praise Pure Electric for their exceptional service and professionalism. Many customers highlight the company's efficiency, noting prompt communication and thorough follow-up throughout the process, from quoting to installation.
The technicians are described as knowledgeable and courteous, providing valuable advice and support, particularly regarding products like the Sanden heat pump. Consumers appreciate the streamlined and transparent process, which contributes to a positive overall experience. While the majority of feedback is overwhelmingly positive, there is a minor mention of a slow process in one instance, indicating that some customers may face delays in urgent situations. Overall, Pure Electric is highly recommended for its reliable service and quality installations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 106 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Pure Electric were efficient, with excellent communication and prompt service and follow up”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 106 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Pure Electric is #1 of 5 on overall rating in this group.
106 reviews of Pure Electric. Filter by what matters to you.
I highly recommend Pure Electric. After having issues with our heat pump hot water, Matthew was able to give me some simple diagnostic things to do in order to pin point the issue, and in our case, it fixed the problem. He was friendly, helpful and offered fantastic service. We will definitely be looking to deal with Pure Electric in the future, both with product purchases, and any services we may need.
I could not be more impressed with the service from Pure Electric. The whole process of quoting, purchase and scheduling occurred over a weekend. The installation was seamlessly completed by 3 PM that Monday. Totally professional and fantastic attention to customer needs. Well done!!!
Fast, friendly and professional service. Would highly recommend.
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We engaged Pure Electric to handle our all-electric heating and cooling for a new build. Matthew and his team provided a commendable service starting with an in-depth specification based upon our NatHERS rating (7.4*) and local climate data rather than a one size fits all formula for calculating the necessary heating & cooling capacity required. Pure Electric's communication was clear and prompt, and their engineer was on-time, helpful and provided a neat installation of 3 split systems.
Fantastic. Came when they said. Best quote. Quick, quiet, clean. System fabulous.
I contacted Pure Electric on a Sunday when and hear back from them same day. They were able to come & install the following day which is very important when you have 5 adults ! We had another brand heat pump that never worked properly so we were a bit apprehensive installing another one but its been amazing so far. I like the way it will use the solar energy my panels are generating reducing costs even further. Service wise, there was lots of communication & both the plumber & electrician were prompt & professional. Very happy & highly recommend!!
Pure Electric is an Australian company specializing in providing efficient electric home solutions. The company offers a diverse range of products, including battery storage systems, solar photovoltaic (PV) installations, heat pumps, and electric vehicle chargers. Notable brands featured in their offerings include Tesla, Daikin, Sanden, and Zappi, catering to both residential and commercial clients seeking sustainable energy solutions. Targeting environmentally conscious consumers, Pure Electric aims to facilitate the transition to an all-electric lifestyle. Their product range also includes energy-efficient appliances such as the Methven Kiri Satinjet showerhead, promoting water conservation alongside energy savings. With a focus on innovation and quality, the company is positioned to meet the growing demand for renewable energy and electric home products in Australia.
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