PureGym Danmark is a leading fitness chain in Denmark, operating 128 centers nationwide and catering to a diverse clientele interested in improving their physical fitness. The company offers a range of services including group classes, individual workouts, and personal training sessions, ensuring that members can choose options that best suit their fitness goals. With over 350 daily classes and access to more than 150 personal trainers, PureGym provides a comprehensive fitness experience for individuals of all skill levels. The company also offers an innovative app that enhances member engagement, with more than 1.7 million downloads. PureGym is committed to maintaining state-of-the-art facilities, having invested significantly in modern equipment to support a wide array of training needs.
Reviewers express a mix of satisfaction and frustration with PureGym Danmark. Many customers appreciate the well-maintained equipment and friendly atmosphere, highlighting positive experiences at various locations, such as Odense and Frederiksberg.
However, a significant number of complaints arise regarding customer service and billing issues, with reports of unresponsive staff and unexpected fees. Consumers also mention problems with equipment safety and accessibility, particularly after renovations. The inconsistency in service quality, especially concerning membership cancellations and communication, adds to the dissatisfaction. Overall, while some find value in the gym's offerings, the negative experiences regarding service and management overshadow the positives. The sentiment leans towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 3.1 | 14 |
| Nov 25 | 2.8 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great service and counseling (when staff is accessible), great machines and nice atmosphere”
“Ren svindel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.8 out of 5 (fair) | 100 out of 100 | 1.6 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 43 |
Bottom line: PureGym Danmark is #3 of 5 on overall rating in this group. On service, ONE Sports Warehouse scores higher (5.0 vs 1.6).
60 reviews of PureGym Danmark. Filter by what matters to you.
Jeg er super glad for at træne i puregym i Odense. Godt med udstyr, som er lige til og vedligeholdt. Mange misbruger andres tid ved at okkupere træningsapparaterne, uden at træne. Eller i hvertfald med alt for lange mobil pauser. Måske skulle ledelse lave et tiltag?
Great service and counseling (when staff is accessible), great machines and nice atmosphere. I recommend that PureGym buy and install a body weight scale in the facilities. Thank you 😃
Bliver mødt m smil af personalet, nye maskiner, rent
2024 og 2025. flytning Fra Storkehavevej 4H 5884 Gudme Til Lyøvej 16 5700 Svendborg . Puregym lukken 5700 Svendborg 78090⬇️ Fit og sund . Hilsen Hans Peter Krarup
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 52% are 1–2★.
Gennemgående et godt center - med rigtig gode træningsfaciliteter. Hyggelig og rar stemning.
PureGym Danmark is a leading fitness chain in Denmark, operating 128 centers nationwide and catering to a diverse clientele interested in improving their physical fitness. The company offers a range of services including group classes, individual workouts, and personal training sessions, ensuring that members can choose options that best suit their fitness goals. With over 350 daily classes and access to more than 150 personal trainers, PureGym provides a comprehensive fitness experience for individuals of all skill levels. The company also offers an innovative app that enhances member engagement, with more than 1.7 million downloads. PureGym is committed to maintaining state-of-the-art facilities, having invested significantly in modern equipment to support a wide array of training needs.
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