Making people use online or automated service
Not happy as was not given any option to speak to a person when I rang. They force everyone to use online or automated services to get in touch which adds stress to the situation. I wanted to speak to a person to discuss the breakdown and explain my location and this option was not offered to me. I did not want to use the online link so I had to say the details to an automated system and this really annoyed me. STOP taking options of speaking to someone away from them. Had that been my 74 year old mother (who is also a customer of yours), she would not have been able to cope with the options you gave. Fair enough, offer online .... but also offer speaking to someone and not a machine.





