RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Chris 2494 attended on time, quickly, and messaged me beforehand. He knew the problem immediately and offered a repair at home in two days. I didn't take that up as was more expensive than my regular garage.
my initial overall score was much lower; I rang the RACat 8pm on Friday 12th of September, broken down, my Toyota Aygo parked at the side of the road in Eastbourne East Sussex. I waited 17 hours for roadside help: a terrible time to have to wait. However, RAC organised a prepaid taxi after midnight of the 12th to get me home to Newhaven, and in the morning of the 13th to return and meet roadside assistance. Roadside assistance Shane was full of apology. He took no time to identify a flat battery and replaced it. He also checked tyre pressure which had come up on the dashboard as a hazard warning. Very good indeed. Shane was extremely polite, pleasant and friendly. Excellent. Thoroughly recommend.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent service ...only negative was 3 hour wait.
I broke down with a flat battery. Vehicle wouldn’t turn over. Got onto the rac app and patrol was assigned within 10 mins. App showed the location of the patrol and showed 7mins. The patrol was very slow. Came in 15 mins. Guy was on his phone and sat in his patrol vehicle for 5 mins and we looked at him. Anyhow he diagnosed the problem correctly. Started the vehicle up with jump leads. I was just happy it was started and I could continue on with my journey back to home. I didn’t ask and he didn’t offer anything else, advice or otherwise. I knew I’d get home once it was started. I got home and ordered a new battery. Overall neutral experience. Happy with the outcome. Neutral about the service.
The RAC man that attended was excellent. My only problem was trying to actually report breakdown as signal in area was not strong enough to send out recovery request & ringing number was just sending me a text to take me back to original page, I ended up having to call police & have them patch me through to an operator to report breakdown
Patrolman Chris ID 4749 would get more than 5 stars if possible. He was efficient, knowledgeable and put us all at ease in what was an incredibly stressful situation. He was excellent and couldn't have been better. Unfortunately actually reporting the breakdown in a live lane on a very busy dual carriageway was difficult with the app providing no help whatsoever. It advised to notify the police but wouldn't let you do anything to get hold of the RAC even when the police had arrived.
Speed and Professionalism
Friendly very helpful and explained what he was doing at all times
The Engineer who came out was very pleasant and sorted the issue with ease. The only thing stopping me from putting a 5, was that the expected time kept changing, by hours not minutes
Only waited about 2 hours and was really grateful for the engineers help. He sorted the problem within a couple of minutes
Not all was great. The long wait was not. But Peter 4808 was efficient friendly and approachable.
Tried the night before and this was poor experience. No one came to help within 3.5 hours, I was told they should have been there by the 3 hour mark. it got too late so much that i left the car at my friends house overnight and got a taxi home. The next day i called again, this time i got response within 10 mins and Neil 1123 arrived by 40 mins which was great. he was able to diagnose i had a faulty battery and replace it for me on the spot. great service from him, really made up for the night before
Thank you Clint for your highly efficient, knowledge, professional help. Thank you! 5343
Very polite, pleasant young man
The service from the compsny was really goid
Stephen ID 5511 was very good explained to me the problem and manage to tie the cable connection temporarily to be able to drive home.
Mike (1184) had an excellent customer attitude toward my problem. He advised me on eta and updated this before arriving on time. He has a very friendly attitude explaining exactly what he was doing and advising me of way forward. He replaced my defective battery and completed the paperwork efficiently. A competent employee thanks!
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
This profile hasn't been claimed by the business owner.
