RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Over a year ago
R A C to the Rescue Very welcoming and supportive Kept ,in contract at all times .also Very friendly , Help keep you moving. Thank you R A C.
Over a year ago
Prompt,helpful service.explained everything,and made sure I got home safely,by Vincent ID 4331.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Waited too long again, over 6 hours
R A C to the Rescue Very welcoming and supportive Kept ,in contract at all times .also Very friendly , Help keep you moving. Thank you R A C.
Prompt,helpful service.explained everything,and made sure I got home safely,by Vincent ID 4331.
Was excellent
Chris 2494 attended on time, quickly, and messaged me beforehand. He knew the problem immediately and offered a repair at home in two days. I didn't take that up as was more expensive than my regular garage.
Andy 4546 was great. Well done Andy 4546
Leon was superb. He was friendly and helpful. The RAC system however left much to be desired. I was shocked and disappointed that I didn't have direct contact with a human when logging my breakdown. I found this added to the stress of the situation. The response time was poor. I was a female with a child and still the response time was estimated to be over 4 hours. Leon in fact turned up before the estimated time which was really helpful but I couldn't help but think that there are not enough patrol cars on duty in this area. I was told that I would have to wait for 4 hours due to there being a 'high demand'. It was 5:30pm on a Saturday afternoon - it seemed very unlikely that there was a high demand and far more likely to be insufficient numbers of patrols on duty.
If i could do 0 stars I would. After breaking down on a busy motorway at 7.30pm on a friday night with 3 children (one with special needs) we phoned rac to which we was told they would be out within 2 hours. 2 hours passed. Freezing cold. They kept pushing back our time. 8 HOURS later highway had to come and remove us and take the car to a pound. RAC agreed to pay the fees for this as there recovery was still 3 hours wait! We all agreed. Car was took to the pound. Filled with everything ready for our journey. We spoke to the special intervention team on Saturday morning where we was advised that they was paying the fees for my car to be back released on Monday morning and the car would be picked up with recovery (as it was not driveable) and delivered to my said location monday morning. I phoned monday morning to confirm it was still being picked up and delivered. To which we was told yes. 1pm phoned again to be told yes and its booked to be delievered but would be 8.49pm on monday evening. Phoned again! At 9pm to be told the funds hadn't even been paid!!! Phoned the recovery pound where my car was to find out they had NO contact at all with RAC and my car was still there... Once again back and forth. STILL NO CAR. Will be cancelling my membership instantly! Absolutely disgusted staff promise the world and dont do nothing! Multiple messages and phone calls to be left. Do not use.
prompt good guy
Excellent service all round. Matthew was fantastic. He was polite caring and knowledgeable.
We broke down and David (if I remember rightly) was very helpful and did his best to get us on our way. Really nice guy and very helpful. Couldn't of asked for anyone better.
Really appreciate the great service from Martin on a horrible evening when my car broke down. He arrived quickly and had to do a lot of problem solving to determine the issue. Once I got going he followed me all the way home and made sure I knew the next steps and had a report to take to the garage.
Waqas, the patrol (ID:2649) provided excellent service. He was polite and very friendly. He explained what was causing the issue patiently and knowing that we have a long journey to make, after fixing the problem, he double checked that everything was okay giving us peace of mind. Much appreciated with the service provided.
Very fast callout , lovely friendly gentleman, did a temporary puncture repair in a few minutes.
Absolutely fantastic service, would not hesitate to recommend.
Andrew was great! Thank you for keeping me safe and my car running!
Faultless service, faster than expensive expected, I work with cars and knew unless he had the correct hose, it was a tow, but he fully explained what he was attempting. Prior to landing with me he pushed the safety points of where I was safest, asked me if I was comfortable.. This time I will say 100% happy
Archie 1363 excellent customer service . Very polite, helpful, caring and professional.
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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