Recreation Outfitters is an online retailer specializing in a wide range of outdoor recreation supplies. The company offers products tailored for various activities including camping, hiking, fishing, kayaking, climbing, and cycling. Their extensive inventory features equipment and gear suited for outdoor enthusiasts, as well as home recreation items such as outdoor furniture, heating and cooling solutions, and game room accessories. Targeting customers who enjoy outdoor adventures and recreational activities, Recreation Outfitters aims to provide quality products that enhance the outdoor experience. With a focus on affordability and accessibility, the company caters to individuals and families looking to explore nature and enjoy leisure activities. Their selection of electric bikes, kayaks, canoes, and camping gear supports a diverse range of outdoor pursuits, making it a go-to destination for recreation enthusiasts.
Recreation Outfitters receives a mix of feedback from customers, with many praising the outstanding customer service, particularly highlighting the helpfulness of staff members like Raj. Reviewers appreciate the ease of ordering and the polite, knowledgeable assistance provided when inquiries arise.
However, a significant number of consumers express frustration regarding order fulfillment, with complaints about items being charged but not shipped, incorrect products being delivered, and difficulties in initiating returns. Some customers report long delays and lack of communication about their orders, leading to feelings of distrust. While the service quality shines through in many reviews, the issues with order accuracy and shipping reliability detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 193 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 4.8 | 4 |
| Jan 25 | 3.5 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 193 most recent reviews.
“I would like to take this opportunity to personally thank Raj for his efforts and dedication he put forth while provi...”
“My order was charged and then never shipped”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Outdoor Activities.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.7 out of 5 (good) | 3.5 out of 5 (good) | −34% | 193 |
| 3.1 out of 5 (fair) | 50 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 1.4 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
Bottom line: Recreation Outfitters is #2 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 3.5).
193 reviews of Recreation Outfitters. Filter by what matters to you.
Over a year ago
My order was charged and then never shipped. A different product was delivered which I have not been able to return as they have not initiated a return process. They remain adamant they have delivered... See more
Over a year ago
I would like to take this opportunity to personally thank Raj for his efforts and dedication he put forth while providing assistance as a Customer Service Representative at Recreation Outfitters. On... See more
Over a year ago
Total scam. They never had the part and send me emails every couple of days saying it was still in process and would come soon. Its been 28 days. I asked to cancel today with a call and email and t... See more
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My order was charged and then never shipped. A different product was delivered which I have not been able to return as they have not initiated a return process. They remain adamant they have delivered my product. It feels like a scam.
I would like to take this opportunity to personally thank Raj for his efforts and dedication he put forth while providing assistance as a Customer Service Representative at Recreation Outfitters. On 15 June, I contacted Customer Service regarding a potential purchase of a Hanover - Manor 5-Piece High-Dining Set. I was very hesitant to make the purchase over the phone without seeing this item in person, but after speaking with Raj I made the purchase on the 16th. Raj, in my opinion, went out of his way to relive my anxiety and contact me via email or telephonically to keep me informed of the location, tracking and delivery time and date. He answered all questions without hesitation and thoroughness. His excellent communication skills, knowledge of processes, and willingness to take some extra steps and efforts are commendatory.
Ordering was easy. After the order was placed, there was little to no info available on line regarding the order for several days. I called and spoke with Raj. He was extremely helpful. His assistance and follow up was exceptional and much appreciated. He followed the transaction all the way through to confirming delivery.
Total scam. They never had the part and send me emails every couple of days saying it was still in process and would come soon. Its been 28 days. I asked to cancel today with a call and email and they have done nothing. The part I ordered was discontinued. I ordered from this place because they showed it in stock. When I called they new nothing about the process other than they drop ship most things.
Update to my prior review. My order has still not shipped with promises weekly of shipping in a few days. What is most concerning is that i just realized they company has charged my credit card on the day of order which is not a usual practice. VERY CONCERNING
Shipping and delivery dates are not close to accurate. Original shipping/ delivery was reasonable at the time of my order, approximately 10 days to deliver. When I received the first notification of delayed delivery, I reached out to customer service and they stated that they were confident of the new ship date. On the day my order was supposed to ship I received an automated generic email notifying me of another delay. If not delayed again, my order will arrive greater than one month from placing the order. I understand orders can be delayed, but they are still taking orders today for product that cannot be filled in a reasonable amount of time.
I placed an order and it said there was 2 items left in stock and then the next day it was cancelled without warning or explanation. Would not order from them again.
After purchasing my kayak, I called support to ask about delivery date. Raj provided me with clear guidance on tracking my order. I enjoyed his polite manners and patient attention to my questions. I would highly recommend Recreation Outfitters for purchasing your kayak or other products.
Customer service by Raj was great. Due to some confusion on the part of myself and the company replacement parts were sent to a previously used address. I was not able to recover the parts from the contractor who is now out of business. Raj was able to work with the warehouse to get the parts reordered and shipped quickly at no cost to me. As the heaters had been moved to another location since the originally order he followed up to assure the parts went to the correct location and continued to follow up until they were received. Can't say enough how much I appreciated his constant communication, it was outstanding!
Everything that I ordered arrived ok but when I tried to return one piece their customer service ghosted me
Ray is most helpful
For so long I've wanted a real rabbit throw for my living room. Picture this: a snowy winter evening curled up with a good book, and snuggled in this warm wrap. Just a few days before Christmas, I saw the perfect rabbit throw, and on sale. So I called the information line, speaking with Raj who answered all my questions. Not AI, but a human specialist here who spoke to me and helped me through the process of making the purchase. And he did his very best to deliver by Christmas. This was amazing! dw
Raj was a fantastic customer service representative. Answered all my questions. Gave me additional information about the product I purchased. Raj was polite and patient. Knowledgeable and kind. Great example of customer service.
The site was easy to navigate. It took a bit to remove the insurance coverage.
I needed to confirm that the item was in stock before I ordered so I would have it in time for the holidays - I was lucky enough to get Raj and he was fantastic - he actually had me wait to order until he could confirm that the high demand item was in stock - I can't thank him enough for all of his help in making my grandson's Christmas a great one!
I was looking for a specific toy for my son and wasn't able to get it anywhere. But Raj was able to find one for me. Kept me informed while he made it happen as well. Didn't think customer service like that existed.
Raj was the best great customer service
Overall experience was great! Raj assisted me the whole time and for what I needed in the deadline requested. He was polite and professional.
Tim was a great help in expediting my order. Very professional and very knowledgeable. Thanks
Recreation Outfitters is an online retailer specializing in a wide range of outdoor recreation supplies. The company offers products tailored for various activities including camping, hiking, fishing, kayaking, climbing, and cycling. Their extensive inventory features equipment and gear suited for outdoor enthusiasts, as well as home recreation items such as outdoor furniture, heating and cooling solutions, and game room accessories. Targeting customers who enjoy outdoor adventures and recreational activities, Recreation Outfitters aims to provide quality products that enhance the outdoor experience. With a focus on affordability and accessibility, the company caters to individuals and families looking to explore nature and enjoy leisure activities. Their selection of electric bikes, kayaks, canoes, and camping gear supports a diverse range of outdoor pursuits, making it a go-to destination for recreation enthusiasts.
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