Not the most pleasant experience - Stressful
They were polite, but I found that I kept getting directed to a call centre, where the staff seemed less polite (branch support). Sometimes, simply asking a question elicited quite aggressive, uncalled-for responses, which were confusing, given that I was purchasing a property and hadn't done so for many years. I also agreed to receive conveyancing quotes, where, upon inspection of the numerous incorrect documents, I received quotes from a Conveyancing Sales Advisor from a company called 'ConveyancingCentre'. Although it was on Ryder Dutton headed paper. After phoning back and receiving six separate documents with wildly varying amounts and multiple email recall notifications, I gave up trying to work out which was correct, but this left me feeling that I couldn't trust them with a sale or purchase conveyancing. I then received a follow-up call from the Sales Adviser, and when I explained I was going to leave it with them, due to multiple errors and confusion, he put the phone down on me. Which sort of confirms that my judgment was correct. Once the purchase was agreed upon, we were assigned a Move Manager from a company called Northern Estate Agents, who required multiple reminders for email responses. Some of my follow-up questions were not answered, and they needed to be acknowledged. On occasion, an auto-reply was set for 'Out of Office', but the person responded to MY Estate Agents, which I find dishonest, rude, and disrespectful. I completely understand that they weren't receiving a fee from me. Technically, I wasn't their client, that being said... There were occasions when I considered abandoning the purchase, which would have affected who they were selling for. If we ever sell this house, I definitely won't use Ryder and Dutton to sell, and I would even think twice about purchasing a property that is up for sale with them.
