Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
Ryder & Dutton Estate Agents has a positive customer experience.
Ryder & Dutton Estate Agents consistently receives high praise from customers for their professionalism and proactive approach in handling property sales. Reviewers frequently highlight the friendly and helpful nature of the staff, with specific mentions of team members like Laura, Kia, and Geraldine, who provide excellent communication and support throughout the process.
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Many clients express satisfaction with the timely updates and guidance received, making the often daunting experience of buying or selling a home much smoother. However, a few reviews indicate issues with communication during the sales process, particularly when delays occur. One particularly concerning review mentions a negative experience related to perceived discrimination based on accent.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
-0.1
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.8▼ 0.1
12-month avg
4.9
All-time
4.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
4.9
88
Dec 24
4.8
107
Jan 25
4.9
107
Feb 25
4.9
123
Mar 25
4.9
189
Apr 25
4.9
130
May 25
4.8
99
Jun 25
4.8
106
Jul 25
4.7
51
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 486 positive reviews
Customer service35%
169 mentions
Helpful support29%
141 mentions
Professionalism24%
117 mentions
Fast & efficient16%
77 mentions
“The whole team gave excellent service and regular communication throughout the entire process”
On “Customer service” · Jul 12, 2025
Top complaintsof 10 negative reviews
Response time30%
3 mentions
Payment issues20%
2 mentions
Communication20%
2 mentions
Damaged20%
2 mentions
“Never, EVER rent a property through Ryder & Dutton Halifax”
On “Response time” · Jun 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Laura and Leanne were both professional and friendly with any interaction we had. Although we had some issues with the sale of our property it was more to do with the solicitors than the estate agent... See more
Ryder and Dutton were proactive in selling the property. From the moment we started working with them, the viewings began. We were kept informed at all stages from the entire team and they made the wh... See more
We had a really good experience with Ryder and Dutton estate.
Kia has looked after us in the best possible way, always ready to answer every question! We have managed to proceed fast with our purchase... See more
No better or worse than other estate agents in the area
Once my house sold ( it took a year) the contact from Michaela was good. Up until then, I’m afraid to say that it wasn’t. There was no communication about what we could do to improve viewings for 7 mo... See more
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Laura and Leanne were both professional and friendly with any interaction we had. Although we had some issues with the sale of our property it was more to do with the solicitors than the estate agent and Laura did all she could to keep us informed of what was happening.
Ryder and Dutton were proactive in selling the property. From the moment we started working with them, the viewings began. We were kept informed at all stages from the entire team and they made the whole process as straightforward as possible.
We had a really good experience with Ryder and Dutton estate.
Kia has looked after us in the best possible way, always ready to answer every question! We have managed to proceed fast with our purchase also thanks to her.
No better or worse than other estate agents in the area
Once my house sold ( it took a year) the contact from Michaela was good. Up until then, I’m afraid to say that it wasn’t. There was no communication about what we could do to improve viewings for 7 months and I had to practically beg them to do a premium property listing on rightmove
Sadly, Ryder and Dutton are no better or worse than the other estate agents in our area
Good advice given.
Good pricing guidelines
Prompt response from any questions asked
Very friendly and helpful
A thanks to Jenny for pushing things along.
Laura and the team did an amazing job on my very difficult transaction and kept it all together! Thank you so much and look forward to working with you again soon!
The whole team gave excellent service and regular communication throughout the entire process. Everyone was polite, friendly and extremely helpful, especially when there were hiccups further down the chain.
Megan and Matt were our main contacts and they both went above and beyond to deliver a first class service.
The Slaithwaite Ryder and Dutton branch are a lovely bunch of people that helped us in the purchase of our first home. Especially Martha, who helped us with any questions we had, gave us regular updates and reassured us with completely, with us being first time buyers, we were definitely in the right hands. On key collection day, Martha was super organised so we were able to get the keys first thing, which we really appreciated too. We would definitely recommend Martha and the team to anyone. Thank you again!
I had a good experience selling my apartment with Ryder and Dutton. The team was professional, helpful and kept me well informed throughout the process. A couple of small delays meant i am giving this 4 stars i stead of 5 but overall im very happy with the outcome and would recommend
I’m so glad I chose Ryder and Dutton to sell my house. They were brilliant from start to finish. Fran was lovely and friendly and did a great job of showing the house at its best. It sold in 5 days. Ada then took over with dealing with the sale right through to completion which went really smooth and stress free. Ada was brilliant and so helpful and friendly. She kept me updated regularly with any new information. The whole process took less than 3 months. I would definitely go to Ryder and Dutton again and would highly recommend.
Very good service during the whole tenancy process. I want to say a big thank you to Sarah Keegan and Emma Cooper for the help and patience that they put into to make things go ahead smoothly. I do recommend Ryder&Dutton to everyone who needs to move!
Ryder and Dutton slaithwaite, Huddersfield helped us no end when it came to selling our property, from start to finish nothing was too much trouble, our dedicated member of the team was Martha and we couldn’t have done without her, nothing was too much trouble, any question big or small was always answered promptly and professionally. We won’t be moving again anytime soon as Martha helped us find our dream home but anyone who is thinking of doing it, make sure you use Ryder and Dutton!!
We had the pleasure of dealing with Ada Grundy for the purchase of our house. As first time buyers the process can be daunting but Ada’s communication and professionalism throughout has been second to none! Guiding us and updating us every step of the way, right through to completion! We had previously had a property purchase fallen through with a different agency, who were the main reason for its collapse due to poor communication. Ryder and Dutton and Ada in particular were the complete opposite and always had time for us. Thank you for all your help!!
The staff is racist because of my accent , when I called for a viewing appointment they said that the house wasn't available .
After 25 min my daughter called and she a good accent and they said that the house was available.
This is not fair , I am working full time and I can cover the the rent fee , I have excellent reference from previous landlord, I stay in his house 5 year
I am never miss any payment
This is very disrespectful thing , and racist matter
They Heywood office is absolutely wonderful. They are super helpful when it comes to any enquiries you could possibly have. The person i dealt with during my purchase was Ewan McMurdo and he was a fantastic, super knowledgeable about each stage of the process and kept myself always up to date with what was happening. Would highly recommend .
Thank you to Geraldine Marsden who worked tirelessly to keep us all informed and to keep pushing the transaction through. Also to those at Ryder& Dutton through this stressful time.
Firstly R&D seem to be the only people to use on my lane in Ashton. Their signs appear like dominoes from the view at the bridge and downwards, all with sold steadily being nailed on one after the other. Kirsten responded well, she gave a special personal touch as to what was actually happening and installed confidence in me. Robyn also for last minute details and info needed on completion day to help my buyer settle in. They really are the premier agents to use, ask for Kirsten though as she is honest as the day is long and never once fails to tell you what is going on every step of the way. I was in the Congo working so I needed that extra bit of service, needing to rely on her more heavily than a normal client. Her first words were, 'its lovely this flat, we will sell this in minutes', and guess what - she did!
Big thank to all the staff at Ryder and Dutton Robyn Robert’s took care of our sale very helpful and professional.would definitely recommend this company
Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.