Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.
Ryder & Dutton Estate Agents has a positive customer experience.
Ryder & Dutton Estate Agents consistently receives high praise from customers for their professionalism and proactive approach in handling property sales. Reviewers frequently highlight the friendly and helpful nature of the staff, with specific mentions of team members like Laura, Kia, and Geraldine, who provide excellent communication and support throughout the process.
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Many clients express satisfaction with the timely updates and guidance received, making the often daunting experience of buying or selling a home much smoother. However, a few reviews indicate issues with communication during the sales process, particularly when delays occur. One particularly concerning review mentions a negative experience related to perceived discrimination based on accent.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
1,000
100%
-0.1
● Low
4.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.8▼ 0.1
12-month avg
4.9
All-time
4.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
4.9
88
Dec 24
4.8
107
Jan 25
4.9
107
Feb 25
4.9
123
Mar 25
4.9
189
Apr 25
4.9
130
May 25
4.8
99
Jun 25
4.8
106
Jul 25
4.7
51
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 486 positive reviews
Customer service35%
169 mentions
Helpful support29%
141 mentions
Professionalism24%
117 mentions
Fast & efficient16%
77 mentions
“The whole team gave excellent service and regular communication throughout the entire process”
On “Customer service” · Jul 12, 2025
Top complaintsof 10 negative reviews
Response time30%
3 mentions
Payment issues20%
2 mentions
Communication20%
2 mentions
Damaged20%
2 mentions
“Never, EVER rent a property through Ryder & Dutton Halifax”
On “Response time” · Jun 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Laura and Leanne were both professional and friendly with any interaction we had. Although we had some issues with the sale of our property it was more to do with the solicitors than the estate agent and Laura did all she could to keep us informed of what was happening.
I had a good experience selling my apartment with Ryder and Dutton. The team was professional, helpful and kept me well informed throughout the process. A couple of small delays meant i am giving this 4 stars i stead of 5 but overall im very happy with the outcome and would recommend
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Laura & Leanne are both local to Colne Valley and know the area really well.
They were honest and fair with both sides of the buyer & seller negotiations and really helped the sale progress and stay on track despite some challenges
even though our original buyer pulled out Laura was able to help the sale get back on track and was sorted with a new buyer within a couple of weeks.
We were kept up to date with progress on a regular basis, really pleased with the service we have received.
From initial conversation re selling to completion Ryder and Dutton have provided a great service. In particular Ada Grundy who was our move manager. Frustrating at times due to lack of comms from the solicitors but Ada supported us and provided information where she could.
Good experience as I would expect for the cost. Jenny Boyle was particularly helpful after the offer was accepted and Nancy Holden during the overall sales process.
We used Ryder & Dutton for the sale of our property, from start to finish they were very attentive and quick to inform us of any issues, Geraldine was especially helpful during the final stages of the sale and made a stressful time that little bit easier. We would not hesitate to recommend their services to anyone.
Dealt with R & D for sale of a house as part of an estate the service was professional throughout from valuation to the viewings and the completion Thanks go to all the staff but big mention to Nicole O Brien and Ada Grundy who kept me informed and answered any queries I had.
We would like to thank all the staff at the Chadderton office, especially Kelsey & Carmen for lots of viewings and great communication leading to the sale of our property, their would be no hesitation in us recommending Ryder Dutton to anybody wanting to put their property onto the market.
So, never sold a house before and after seeing a couple of estate agents and how they work we decided to go with Ryder & Dutton. The process isn't easy, and there's multiple stages - it took 18 weeks, was expecting 12 weeks but this wasn't due to Estate Agents this was due to changes a buyer had made multiple times. The main agent was Naveen Naheed in Rochdale, she has always been helpful and polite - enthusiastic with us towards the completion too! Like mentioned previously we've never sold a house before, but the guidance she provided was very helpful and did what she said she would and liaised with both solicitors to get the best result and had honest opinions when asked about next stages.
Excellent service provided with clear and consistent communication throughout the offer and purchase process. Robyn Roberts in particular was a pleasure to work with and made the process smooth and straight forward. Would certainly recommend Ryder and Dutton if I decide to sell a property also.
Not a bad experience with a Ryder and Dutton- the property took a very long time to sell but the staff were helpful when and prompt when communicating. I mainly dealt Geraldine and Zoe throughout the sale.
Laura and Leanne were professional throughout, but were also very approachable. They were always quick to respond to any questions we had, they never got frazzled when we were stressing. Buying and selling property can be a long process these days but we always felt reassured after a chat with Laura
Ryder & Dutton Estate Agents is a well-established real estate agency operating in Greater Manchester, Lancashire, Yorkshire, and Derbyshire. With over 100 years of experience, the company specializes in providing comprehensive sales and lettings services to individuals and families looking to buy or rent residential properties. Their team of over 200 property professionals is dedicated to offering expert advice and local knowledge to facilitate a smooth moving process.
The company maintains a network of 15 branches, ensuring that clients receive personalized support tailored to their unique needs. Ryder & Dutton is committed to community engagement and customer satisfaction, making them a trusted choice for those navigating the property market in the North of England. Their services include property valuations, mortgage advice, and a full suite of moving solutions, catering to both first-time buyers and seasoned investors.