Very courteous and patient
Very courteous and patient. Popped the part in without hesitation and very punctual!!! Thank you very much

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Very courteous and patient. Popped the part in without hesitation and very punctual!!! Thank you very much
He told us the nitty gritty about either fixing it or getting a new one and we opted to buy a new one b/c it would cost more to fix than buying a new one; once one part goes due to overheating, others will follow, and while the parts they install are under warranty, the others are not so we'd need to pay for other new parts and another labor fee and then soon we could have bought a matching set washer/dryer for that price we're paying to fix one dryer. And he remembered fixing ice machine about 4 years ago, which still works. Great customer service. Glad I went through Sears again. Technician name: Mehrdad
A+ technician-very professional --- 3 days of NO SHOWS; no communication as to NO SHOWS; cumbersome/ineffective process for scheduling INCONSIDERATE: UNPROFESSIONAL. What would company's response if my payments were missed on 3 separate occasions???? *IF interested in customer satisfaction: schedule for shorter window of time (7AM-12 N) or 1PM-5PM; professional call to alert NO TECHNICIAN *compensation for 4 missed appointments
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Jarrod was a gem, very professional. Explained and when over everything he looked at and tested. He was truly exceptional. Thank you, Sear's for sending Jarrod to repair my A/C system. It was a pleasure
Great job!!
Jacob arrived on time; greeted me professionally. Assessed the refrigerator promptly. Clearly, provided detailed assessment and resolution. The service provided was excellent. The service experience was exceptional. I am both impressed and appreciative of the professionalism exhibited
Our Technician is very knowledgeable, experienced, and well versed on his scope of work and is very kind and polite. We are well pleased and satisfied with our service repair for our refrigerator,and cleaned up and put everything back in place. Thank you Sears for a great service experience. Marvin Tookes
I would like to award the technician the postnominal initials of RD. His thesis on the "Vagaries of Stream Flow Patterns in Ice Makers as a Result of Calcium Deposits" proved to be exactly correct. Since his visit, there have been no drips or leaks from the dispenser. His professionalism and experience saved me from the delays of swapping for parts, and LG from the expense. Henceforth he goes forth as John B. RD. Thank you John B., Doctor of Refrigerators. -mkc
Andrew came, was thoughtful of our time, and had the part replaced so quickly that we didn't have to schedule our day.
Our technician was personable and knowledgeable and pleasant full of details and information. Thank you!
Russell's Review is five stars of Excellence! Thank you for the 2nd excellent repair!
THE FACT JASON CAME OUT TWICE,FIRST TO SEE WHAT WAS GOING ON,HE OEDERED THE PARTS CAME BACK AND FIXED THE WHOLE THING,IM SO VERY GRATEFUL
Don was out here at our home today and gave our appliances the most thorough inspection we have ever had! I’m beyond pleased at the great service that he provided, and the things that he taught me how to prevent any damage on a day-to-day basis. Don has been a technician with Sears for the last 40 years so he really knows what he’s talking about. He is welcome back here anytime!
My technician was quick knowledgeable and to the point. The hardest part was waiting on the parts👩🏿💻😒
There was ice buildup in the top freezer compartment of our Whirlpool Refrigerator. There was also unusual condensation in the refrigerator compartment. The Sears Home Services technician Minh did an excellent job in solving the problem by de-icing and cleaning the drain hose. He arrived within the designated time range, was polite and explained what he had done. Very satisfied!
the person who came to fix my washing machine is very good professional . recomend him highly.
James knew exactly what was wrong and had it fixed quickly.
Professionalism at its best! Paul B was my angel today. After exhausting one month and a half of going back and forth with Home Warranty, Sears Home Services and LG, I got the right technician sent to me. Just one look and he fixed my problem and safe thousand dollar to LG. He is an amazing Technician and you should keep him happy.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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