Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
I didn't like the fact he was late for the first appointment and then lied that he was at our house and no one was home just because it started raining and he didn't want to work in it. I didn't like the second appointment when he finally showed up three hours later than said and made the comment to me that oh this must be the lady giving me so much trouble. I did like he finally fixed my AC in a decent time frame .
Brent was nice(8/19/25), but did not find the problem.My washer started making the noise again not 20 minutes after he left(so I recorded it). Sears service concerning my washer (3 scheduled ALL DAY appointments) has been awful. The first scheduled day (8/13/25) I got a text at 4:40 the tech cancelled(after waiting all day 8-5:00!!) The second scheduled day(8/19/25)Brent came. I paid $65 and waited all day for nothing. The third scheduled day(8/21/25) I got a text at 1:45 the tech was on his way!!!! He never showed up. At 4:50 he canceled!!! TERRIBLE SERVICE!!! Not like the old Sears at all!!!! I notified my Home Warranty Company of the terrible service and asked for another provider.
The good part of the experience with Sears Home Services was Elijah, the young service tech. He was sent into a situation he was not expecting but stepped up to the plate and got the job done. The BAD part was trying to communicate with the company :( There is no way to talk to someone or even leave information on the work order form. To be fair, I did not contract with Sears, that was done by Electrolux the manufacturer after two other Service Companies turned down the work because of the small amount of money Electrolux was willing to pay. Once again, Kudos to Elijah and get it together Sears Home Services! When you have an uncommon problem, you may really need to talk to someone other than a computer voice.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
The technician was great, honest, direct and respectful. However the AI system is terrible. I needed help from a real person and couldn’t get it. The AI scheduled the technician for Monday but there was no information available for me to see, no one available to tell me anything definitive, and then late Monday I was told the appointment needed to be rescheduled. If you used human oversight this wouldn’t happen. AI can be more efficient but you still need customer service.
Brent fixed a connection and everything was working perfectly so he closed it all up. I came back to check and it was off. It now is back to not turning on. I feel he found the problem but we still need to know why it stopped again. Maybe it is something else too.
Scott did a good job of basically checking out my mower and replacing needed parts. I had asked him about one thing in particular that he apparently did not do. There is accumulated dirt and dust somewhere in the steering mechanism that makes steering to the left very hard. The techs who serviced my mower for the last two years cleaned it out for me, so that at the start of the season, at least, I could steer easily in both directions. I mowed my lawn last week, and there was no improvement in the steering from the end of last season. I would like to have this addressed.
Hi service was fine...but the company is sorely lacking in pre-customer service...I highly suggest toy add a QUESTION PRIOR to scheduling a service call: What is the age of your appliance? A quick check would have shown that parts for my appliance were no longer avaliable wholesale to the service industry and I would have been saved the service call fee. The respect I HAD for sears service would have been confirmed and I would have continued to refer them and contact them for their upfront honesty and integrity. Also the number of emails and calls trying to sell an expensive service plan were excessive!!
Good service, worked fast. My time window was 1:00-5:00. I received a call around 5:15. Courteous service. The reason I gave a three star rating was because the service man quoted $49 or a “little more” for a warranty which would reduce my bill by $150. When I was given a bill of $689 for the warranty, I declined the warranty. Apparently, the monthly cost was $49. That was never explained until I requested the total warranty cost.
Jacob was great. The appointment schedules are often NOT adhered to. I spent a full day waiting for a technician on Monday, March 24, who did not show. This was NOT the first time that this happened to me. I understand that this happens often and has nothing to do with emergencies. Technicians are provided with an unrealistic list of appointments. Looking at the repair and the parts ordered for my Washer, should have clued schedulers that my repair would take a lengthy amount of time. Technician's time should be taken into consideration.
I am not happy with your tech because he did not much except cleaning the back of the fridge and he charged me $218 and did not tell me what is wrong with my fridge. You need to send some one else.
Michael was professional and friendly. However, I am still having some difficulty with the machine. The spin dry does not remove enough water, and the spin cycle light continues to blink after the machine is finished and off.
The technician never diagnosed the problem. I had to ask him what was wrong as he was heading out. He just said that Sears would call and we would get a new disposal. I haven’t heard back from anyone in over two weeks. He also told me that I would have to hire someone else to install the disposal. What’s the point of the warranty?
Technician was very nice. The fact that it cost $400.00 to install a $10.00 part was a little bit hard to swallow.
We never got a call to inform us that the tech was on his way.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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