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Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Bruce was a terrific technician—on time, competent, friendly. He deserves 5 stars. We were upset at the price, however. $300 labor to replace a dryer belt? Bruce diagnosed the problem in five minutes, repaired it in 20 minutes. (Belt cost $48 which seems fair.) We will never call Sears Home Services again.
The estimate given over the phone and the actual bill were about $175 apart! I certainly realize the technician has to determine the precise issue, however I accurately explained the problem with my washer to the agent and was correct in my personal assessment. The representative gave me the average cost for such a repair which was less than labor charges alone! I have since learned that is common practice to low-ball potential clients and that many customers have complained so how their rating doesn't reflect this flaw is a mystery to me. I must say though, that the technician was fantastic. He showed up promptly with prior notice, was informative, and seems to have done a thorough repair. Only time will tell, but I feel very comfortable with his work at this time.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Tech did a good job of fixing the dryer, I rate his work 3/4. The problem is the customer experience from booking the appointment to fixing the problem. 1. Unable to fix dryer during first appointment, ordered new part. Tech did not service the washer, rescheduled for new appointm/29ent fo work on both washer and dryer. 2. Sears xld 2nd appointment, and rescheduled for 3/28 3. 3/28 tech did not arrive by 12 pm. Received call appt was for 3/29. Tech finally arrived just before 1 pm. 4. Tech was not aware new part was ordered. Did not have a work request to service the washer 5. He could not do maintenance on washer. Need to make a new appt. 6. called sears several times to speak to live person, only got robot. Could not answer my questions. Very frustrating. 7. My credit card was billed on 3/12 for the dryer. I received another bill today for the same amount. I hope I do not get charged again for this work. 8. I would like to speak to someone in management regarding this whole process. If no one conacts me, I will cancel my Home Service Agreement.
The technician and trainee took the dryer apart and found the issue. Unfortunately they don’t carry the part that was needed, so they had to put it all back together with no real solution, charged the visit fee and left. I could have bought the part on Amazon for $30, but then I have to pay the fee again. Just felt a bit bamboozled.
My service got rescheduled not once but twice. Our household runs on an extremely tight schedule due to work and other commitments, and being unable to do laundry for about 2 weeks was extremely inconvenient. Sears should not make appointment slots available if they are not prepared to fulfill them. This is the second time I have had difficulty with scheduling with Sears home services and I can promise you I will never use their services again.
The repair was quick but very overpriced. Our washing machine wasn't draining and the repairman discovered there was a sock stuck in the pump. When explaining the issue, he gave my husband the impression that he had to replace the pump and that was why it was so expensive. When we received the email invoice, we realized we were charged $300 just for 25 minutes of labor as no parts were needed. He also asked to use my husband's shop-vac so he wouldn't have to go to his truck to get his own. They advertise saying they'll waive the $129 diagnostic fee with a completed repair, but clearly that fee is just built into the repair cost.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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