Excellent service
Excellent service

Shaws Department Stores is an Irish-owned retailer that offers a diverse range of products, including homewares, beauty items, women's clothing, men's apparel, and children's fashion. The company operates both online and through 15 local stores across Ireland, providing customers with the convenience of free delivery on orders over €80 and options for click and collect from their retail locations. The target market for Shaws includes individuals and families seeking quality home and lifestyle products, as well as beauty enthusiasts looking for popular brands. With a focus on delivering an extensive selection of items at competitive prices, Shaws aims to cater to a wide variety of consumer needs, making it a go-to destination for home improvement, fashion, and gift shopping.
Shaws Department Stores generally receives high praise for its excellent customer service and prompt delivery, with many reviewers highlighting the helpfulness of staff and the ease of online ordering. Customers express satisfaction with their purchases, noting that items arrive quickly and in good condition.
However, some consumers report significant issues with online shopping, citing frustrations over long wait times and order cancellations due to stock discrepancies. A few reviewers mention negative experiences with refunds and the inefficiency of the online system compared to competitors. Despite these complaints, the majority of feedback reflects a positive shopping experience, emphasizing the quality of service and product satisfaction. Overall, Shaws Department Stores maintains a strong reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 163 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 5 |
| Oct 24 | 4.0 | 3 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 3.1 | 8 |
| Jan 25 | 3.3 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.7 | 6 |
| Jun 25 | — | 0 |
| Jul 25 | 4.2 | 5 |
| Aug 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“Prompt service, very happy with my purchases”
“This store shows very little respect to their customers by accepting orders and taking the funds in advance when they...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Department Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +7% | 163 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Shaws Department Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
163 reviews of Shaws Department Stores. Filter by what matters to you.
One item was totally different than advertised. I returned this item and another to the store and received refund for one item but not the other after almost a week.
Great fast delivery lovely blouse for the price l was very happy with it
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A good experience of online purchasing and returning.
Great support, when had to return, one item, no problem and larger size easily bought.
Great price for a great product, delivery was quick.
What a experience we had in your Tralee store went in with my sister to the bedding section met a super girl called Vlora she was so helpful went above and beyond to help any thing we wanted and didn’t have in stock was able to get from other stores which we will collect over the next few days pleasure doing business with her staff like her are hard to get thanks for making our shopping experience a fun day Regards Marian from Kenmare
Quick delivery Well wrapped Items purchased were good quality Had to return some items for bigger sizes and my card was refunded Ina few day I’m very pleased overall
Very good price for Mango coat and speedy delivery.
Got great value on good quality merchandise, check out smooth and delivery very fast. Much easier shopping on line than in store searching through lots of stock.
Prompt and efficient service. Delighted with my purchases
Fast service and great quality
Fast and efficient delivery. No quibble returns.
Item arrived very quickly and was exactly as ordered. The packaging was excellent keeping goods very secure.
Excellent service
Brilliant shopping experience
Shaws Department Stores is an Irish-owned retailer that offers a diverse range of products, including homewares, beauty items, women's clothing, men's apparel, and children's fashion. The company operates both online and through 15 local stores across Ireland, providing customers with the convenience of free delivery on orders over €80 and options for click and collect from their retail locations. The target market for Shaws includes individuals and families seeking quality home and lifestyle products, as well as beauty enthusiasts looking for popular brands. With a focus on delivering an extensive selection of items at competitive prices, Shaws aims to cater to a wide variety of consumer needs, making it a go-to destination for home improvement, fashion, and gift shopping.
This profile hasn't been claimed by the business owner.