Staff member named Biehinnn went over…
Staff member named Biehinnn went over and beyond to help me 5 star 🌟

Shaws Department Stores is an Irish-owned retailer that offers a diverse range of products, including homewares, beauty items, women's clothing, men's apparel, and children's fashion. The company operates both online and through 15 local stores across Ireland, providing customers with the convenience of free delivery on orders over €80 and options for click and collect from their retail locations. The target market for Shaws includes individuals and families seeking quality home and lifestyle products, as well as beauty enthusiasts looking for popular brands. With a focus on delivering an extensive selection of items at competitive prices, Shaws aims to cater to a wide variety of consumer needs, making it a go-to destination for home improvement, fashion, and gift shopping.
Shaws Department Stores generally receives high praise for its excellent customer service and prompt delivery, with many reviewers highlighting the helpfulness of staff and the ease of online ordering. Customers express satisfaction with their purchases, noting that items arrive quickly and in good condition.
However, some consumers report significant issues with online shopping, citing frustrations over long wait times and order cancellations due to stock discrepancies. A few reviewers mention negative experiences with refunds and the inefficiency of the online system compared to competitors. Despite these complaints, the majority of feedback reflects a positive shopping experience, emphasizing the quality of service and product satisfaction. Overall, Shaws Department Stores maintains a strong reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 163 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 5 |
| Oct 24 | 4.0 | 3 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 3.1 | 8 |
| Jan 25 | 3.3 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.7 | 6 |
| Jun 25 | — | 0 |
| Jul 25 | 4.2 | 5 |
| Aug 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“Prompt service, very happy with my purchases”
“This store shows very little respect to their customers by accepting orders and taking the funds in advance when they...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Department Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +7% | 163 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Shaws Department Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
163 reviews of Shaws Department Stores. Filter by what matters to you.
Staff member named Biehinnn went over and beyond to help me 5 star 🌟
Bought 5 rugs just after Christmas. They were left outside in the rain on delivery and when I opened, one was discoloured, stained and crumpled. I decided to return 3 rugs which was organised through customer service. All three picked up however the largest was undelivered by the company they hired who because I didn't initiate would not speak to me about lost item. 2 rugs were delivered and refunded but the largest one wasn't. I'm without a rug or money and currier company won't speak with me and shaws are not refunding. I gave them every screen shot with currior company and tracking number. Had to escalate with bank.
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The service was fantastic. Everything I ordered for Christmas was delivered on time. I would highly recommend this company and will order again in the future.
I’d just like to say I’ve had the pleasure of meeting your staff member Lisa Clark in the clothes section of Shaws in Athy Co. Kildare. Lisa was so helpful. I just wanted to thank her for her hard work friendliness and assistance! Great at her job and I thought management should be made aware. All the ladies at the till in the Clothes section were also very helpful and nice to deal with and have further assisted me in ordering another trousers which wasn’t in stock today. 10/10 shopping experience, will be back. Katie Moylan
I wanted to send an email to say thank you a young lady working at your carlow store. her name was Kelly. she was a lovely girl to interact with. i was having a hard day and seemed upset in store. i left the store laughing and with a smile on my face because of her. its just so lovely to think that there are people still out there who care and acknowledge you and are not just looking to sell something to you. THANK YOU KELLY!!!
I have had a few dealings with Shaws over recent months and I must say it is so refreshing to experience their excellent level of customer service, it is absolutely the best that I have experienced in years. I worked in retail for over 20 years so I am aware of the importance of meeting customer expectations and Shaws have certainly excelled themselves in all my dealings with the store. I was in contact with Ger who is on their on-line team today and the matter was sorted in minutes in a very polite and efficient manner. So well done Shaws, keep up the great work you are doing and wishing you continued success in the future development of your business. My only question is when will you expand and open a store in the north west?
Second to none customer service from Meg. She went above and beyond to find for me products that are no longer being made. Couldn't have been more helpful and responsive. An absolute asset to Shaws and recognition deserved. Many many thanks Meg. Valerie
Outstanding customer service! Could not have been more helpful! Excellent business.
I had an issue with 2 chairs that I bought and the problem was resolved within days. Meg was extremely helpful. I would definitely shop with Shaws again!
Fantastic service. There was a small rip on the item. When I emailed with a picture it was immediately replaced. Also received an email to ensure I had received the replacement.
This year I did most of my Christmas shopping with Shaws- I love supporting Irish companies. Unfortunately my order was delayed as they got inundated with online orders. I emailed and I got an immediate response from Ger Osborne- the Marketing Manager. I explained my situation as I had needed part if the order for my trip to Kerry- he actually offered to meet me on the way with my order from their Shaws storeroom!!! Unbelievable service - I declined his kind offer as I had replaced these gifts already. For this he apologised for the inconvenience caused and stayed on my order until it was delivered. My order arrived quickly thereafter - packaged perfectly with a little note inside stating who packed it. I then received a little gift for myself from Shaws; organised by Ger, as an apology for the slight delay with my order. I will always shop with Shaws from now on-- I was SO impressed with the Customer care and attention and the fabulous personal touch. Thanks Ger. Thanks Shaws and staff. MERRY CHRISTMAS 🎅 Claire Dixon
Would definitely recommend shopping with Shaws, I was delighted with my purchases, which were delivered promptly. I had an issue with one item and received a response to my email and resolution of the issue almost immediately. I was very impressed with the level of customer service and look forward to shopping with them again soon. Thanks to Meg and all the team at Shaws.
First time using Shaws online. Making an effort to buy from Irish companies this year. Wrong size frying pan was received. I email customer service and my email was answered very quickly. I dealt with Ger who was very helpful. All sorted within a very short time. Loved the quick response and delivery. Would use again especially knowing that they take their customer experience very seriously. Thanks Ger. Will be ordering again thanks to your customer service.
We could not find fault with the staff and service of Haddens/Shaws Carlow if we tried. Paula, Laura, Majella and Angie were just fabulous and made our shopping experience so relaxed. It was very impressive to see how every member of staff was clearly very well trained on the legislation relating to current times. We will definitely be return customers. Thank you Shaws Carlow
Shaws Department Stores is an Irish-owned retailer that offers a diverse range of products, including homewares, beauty items, women's clothing, men's apparel, and children's fashion. The company operates both online and through 15 local stores across Ireland, providing customers with the convenience of free delivery on orders over €80 and options for click and collect from their retail locations. The target market for Shaws includes individuals and families seeking quality home and lifestyle products, as well as beauty enthusiasts looking for popular brands. With a focus on delivering an extensive selection of items at competitive prices, Shaws aims to cater to a wide variety of consumer needs, making it a go-to destination for home improvement, fashion, and gift shopping.
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