Prompt delivery of goods
Prompt delivery of goods

Shaws Department Stores is an Irish-owned retailer that offers a diverse range of products, including homewares, beauty items, women's clothing, men's apparel, and children's fashion. The company operates both online and through 15 local stores across Ireland, providing customers with the convenience of free delivery on orders over €80 and options for click and collect from their retail locations. The target market for Shaws includes individuals and families seeking quality home and lifestyle products, as well as beauty enthusiasts looking for popular brands. With a focus on delivering an extensive selection of items at competitive prices, Shaws aims to cater to a wide variety of consumer needs, making it a go-to destination for home improvement, fashion, and gift shopping.
Shaws Department Stores generally receives high praise for its excellent customer service and prompt delivery, with many reviewers highlighting the helpfulness of staff and the ease of online ordering. Customers express satisfaction with their purchases, noting that items arrive quickly and in good condition.
However, some consumers report significant issues with online shopping, citing frustrations over long wait times and order cancellations due to stock discrepancies. A few reviewers mention negative experiences with refunds and the inefficiency of the online system compared to competitors. Despite these complaints, the majority of feedback reflects a positive shopping experience, emphasizing the quality of service and product satisfaction. Overall, Shaws Department Stores maintains a strong reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 163 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 5 |
| Oct 24 | 4.0 | 3 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 3.1 | 8 |
| Jan 25 | 3.3 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.7 | 6 |
| Jun 25 | — | 0 |
| Jul 25 | 4.2 | 5 |
| Aug 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“Prompt service, very happy with my purchases”
“This store shows very little respect to their customers by accepting orders and taking the funds in advance when they...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Department Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +7% | 163 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Shaws Department Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
163 reviews of Shaws Department Stores. Filter by what matters to you.
Prompt delivery of goods
Online purchase and prompt free delivery.
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Staff member (Ballina) who checked the stock for a different size was very helpful - I then ordered online for a click and collect
You cannot improve on perfection!
Exactly what I ordered was quickly delivered. Thank you.
Good value for money deals
Super Customer Support! I ordered 2 large Yankee Candles, when they arrived one of them was smashed, I emailed the customer support with pictures of the candle. Their response was super quick and helpful, refund automated straight away, you could not ask for a better more efficient response!
Bought 2 double duvet sets. Both duvet covers didn't close. Poppers didn't work. Material flimsy. Faded in first wash. Wouldn't buy from there again.
Well I have to say the oldish lady working in your men's department was so so helpful the other day I was looking for a shirt in different size and she rang around and got me one in Waterford which I recieved this morning. Think her name is Eileen. Her customer service was amazing so helpful gave advice and just an overall wonderful person. She def needs to be recognised for this because there is not many people like her.
Looking for shoes for a wedding today and the staff in the shoe department went above and beyond to help me today. So kind, friendly. Excellent customer care.
Good experience in mullingar store
Dealt with beibinn, with online sales, item I purchased hadn't arrived in my local shop, she followed up with courier company and organised a replacement, as it transpired item was delivered. I found her the most helpful, efficient and pleasent lady, exceptional service. I think every business interested in real customer service should have a beibinn. I could only give five stars as a rating, but she deserves more. Thank you shaws.
Shopped in Castlebar last week, looking for black clothes for funeral. (difficult to find Summer) A young lady, Isobel, helped me by searching the shop floor and the stores to find me an appropriate outfit. Isobel was so friendly and accommodating that I hope her efforts are recognised by Shaws. She really offered top notch customer service.
So helpful & professional,My problem dealt with within an hour,which was caused by my item going missing through a carrier company 3months ago & refused to deal with me.actully hung up.So grateful to customer service at Shaws..
Great and efficient, quality service, recommend!
I had ordered 2 products online. Realised when I opened one it was the wrong product. I contacted customer service and Meg very speedily rectified the situation. Very happy with her correct and immediate response.
I purchased a pillow for my Mam b4 Christmas. These pillows are hard to get.I found one in Shaws online. Then I needed 2 more as gifts and contacted Shaws. They were out of stock but Meg went out of her way to source them for me. What an excellent service. So much appreciated. Thank you so much Meg. 10 stars 🌟
Shaws Department Stores is an Irish-owned retailer that offers a diverse range of products, including homewares, beauty items, women's clothing, men's apparel, and children's fashion. The company operates both online and through 15 local stores across Ireland, providing customers with the convenience of free delivery on orders over €80 and options for click and collect from their retail locations. The target market for Shaws includes individuals and families seeking quality home and lifestyle products, as well as beauty enthusiasts looking for popular brands. With a focus on delivering an extensive selection of items at competitive prices, Shaws aims to cater to a wide variety of consumer needs, making it a go-to destination for home improvement, fashion, and gift shopping.
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