Easy returns and a variety of products.
Easy returns and a variety of products.

SHEIN is an online fashion retailer based in the UK that specializes in a wide range of affordable clothing options for women, men, and children. The company offers an extensive selection of trendy apparel, including dresses, tops, bottoms, and accessories, with new items added daily to keep up with the latest fashion trends. Customers can benefit from free shipping on orders over £35 and enjoy a flexible return policy of 45 days. Targeting fashion-conscious consumers looking for budget-friendly options, SHEIN appeals to individuals seeking variety and affordability in their wardrobe. With an emphasis on providing the latest styles at competitive prices, the company has established itself as a popular choice among shoppers who want to stay fashionable without overspending. Customers can shop conveniently through the SHEIN website, where they can explore ongoing promotions and sales to maximize their savings.
Reviewers generally appreciate SHEIN for its quick delivery and wide selection of products, often highlighting the ease of shopping through the app and the quality of the items received. Many customers express satisfaction with their purchases, noting that the fabric quality is better than initially expected and that returns are straightforward.
However, there are significant concerns regarding customer service, with multiple complaints about orders not being received and difficulties in resolving issues. Some consumers report receiving items that do not match their orders, leading to frustration. Overall, while SHEIN offers a variety of appealing products and efficient delivery, the inconsistent customer service experience detracts from the overall satisfaction. The sentiment leans positive, but the negative feedback on service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 159 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.2 | 99 |
| Aug 25 | 3.9 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 159 most recent reviews.
“Delivery was very quick”
“The delivery company they use is terrible and even when you prove you did not receive your parcel they have a problem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 159 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | — | −20% | 100 |
Bottom line: SHEIN is #3 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.9).
159 reviews of SHEIN. Filter by what matters to you.
Easy returns and a variety of products.
My son wanted some of these tiny little animals that people are collecting and ordered an assortment of ducks , octopus and other animals. He was very happy with all of them
3 shipments 2 on time 1 came 2 or 3 days late
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Brilliant nothing to complain about at all from ordering to tracking to delivery . Spot on. I'm obsessed with Shein very rarely am I ever dissatisfied or disappointed. Love there range of clothes as well as everything else. Thank you 😊
Brilliant company great products
I’ve just worn my latest purchase, stripped wide leg trousers and a beautiful white waistcoat, I felt absolutely fabulous!!!
Order has gone missing by yodel. SHEIN customer service is terrible . Keep asking me to contact yodel when I have already done this and they have confirmed item is missing . SHEIN customer service are not helping they keep telling me they yodel will deliver. Terrible service
No problems. Came between the times I was given.
Ordered an ornamental incense holder, on arrival it was missing the part that holds the incense. Contacted Shein & asked if another could be sent out, I was advised they could only refund, looked online to see if I could order another & the price had more than doubled!
I love shopping with Shein, anything I need, always find it on the site
Amazing, I have purchased loads from shien,
Always good service
My delivery was on time and delivered by a courteous courier
I've been doing daily check ins and no points added to my account I've bought alot and clicked receive and no points added and also reviewed and no points added. I've spoken to shein and they are making any excuse so not helping. Poor service and really unhelpful so awaiting my new order then il close as spending money with no points yet others are
I buy quite a lot of Shein, the delivery is very good I've never waited any longer than 2 weeks. I do find the sizes are very hit and miss even though I go by the size guide, I bought exactly the same item but in different colours both the same size one was a lot smaller than the other. The return process is easy, and the refund system quick. Overall very satisfied
They do not look like the original picture plus the material are very thin and cheap
SHEIN is an online fashion retailer based in the UK that specializes in a wide range of affordable clothing options for women, men, and children. The company offers an extensive selection of trendy apparel, including dresses, tops, bottoms, and accessories, with new items added daily to keep up with the latest fashion trends. Customers can benefit from free shipping on orders over £35 and enjoy a flexible return policy of 45 days. Targeting fashion-conscious consumers looking for budget-friendly options, SHEIN appeals to individuals seeking variety and affordability in their wardrobe. With an emphasis on providing the latest styles at competitive prices, the company has established itself as a popular choice among shoppers who want to stay fashionable without overspending. Customers can shop conveniently through the SHEIN website, where they can explore ongoing promotions and sales to maximize their savings.
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