SkincareEssentials.com is an online retail platform specializing in luxury skincare and beauty products. The company offers a curated selection of well-known brands, including OBAGI and iS Clinical, providing customers with access to high-quality items such as serums, moisturizers, cleansers, and sunscreens. Customers can benefit from exclusive offers and a loyalty rewards program, enhancing their shopping experience while ensuring they receive dermatologist-approved products. The target market for SkincareEssentials includes individuals seeking effective skincare solutions and premium beauty products. With a commitment to customer satisfaction, the company provides a 100% money-back guarantee on its products, ensuring that consumers feel confident in their purchases. Additionally, SkincareEssentials offers express international shipping on orders over $40, making it accessible to a global audience.
SkincareEssentials.com receives a mix of feedback from customers, with a notable 73% expressing positive experiences. Many reviewers highlight the great prices and fast shipping, with some even praising the quickest shipping times they've encountered.
Customer service is frequently commended for being responsive and helpful, addressing issues satisfactorily. However, a significant number of consumers report frustrations with order fulfillment, citing long shipping delays and lack of communication regarding their orders. Complaints about promo codes not working and delayed responses from customer service also surface. While many appreciate the product quality and ease of ordering, the inconsistency in shipping and order management detracts from the overall experience. Overall, the sentiment leans positive, but there are clear areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great prices and fast shipping”
“I now have a shipping notification saying it has shipped, but usps says “label created””
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.7 out of 5 (good) | 4.5 out of 5 (good) | — | 60 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: SkincareEssentials.com is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.5).
60 reviews of SkincareEssentials.com. Filter by what matters to you.
I have sent two emails regarding my order. I ordered this a month ago. I was told they were waiting on a shipment and it should ship out next week. That was nearly 3 weeks ago. I now have a shipping notification saying it has shipped, but usps says “label created”.
I didn’t get the 30% off after using the coupon code
It’s taking almost 3 weeks for me to get my product and I still haven’t received it. Ordered 30 Oct and it says just shipped now on 18Nov
The order did not ship for over 2 weeks with absolutely no communication about the order delay. When I asked about the status of the order they said the product is not in stock and expected soon. I asked them to cancel the order and they shipped out the order immediately. Miraculously the product came in stock when I requested a cancellation
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Promo code did not take. I reached out to customer service and did not get a response
You could answer the phone...
This company is a fraud! I ordered 3 products and a week after it was to ship I began contacting them via their “live chat” which is not live and I would receice an email that they’d reach out but they never did. I called and you always get a recording. I left several messages and in the end told them if I didn't hear back I was going to dispute the charge with Amex. No response. It wasn’t until I actually disputed the charge that all of a sudden they were returning my emails saying my products were back ordered and they'd be happy to cancel or ship the following week. I explained i disputed the charge and that I did nit want the back ordered products. Of course right aftwr i received a shipping notification and emailed saying if I received them i want a return label…no response. I did receive the product, which sounds like it’s not real based on other reviews, and now they've asked Amex to rebill since I received the product. They are not worth anymore if my time but i would NEVER order from this company again!!!
Ordered over a week ago on November 9. Had to send an email November 17 asking why it had not shipped and why there’s no tracking number. Only after sending an email do I get an email the next day saying my order has shipped. Terrible & does not ship in the timeframe stated on the website.
SkincareEssentials.com is an online retail platform specializing in luxury skincare and beauty products. The company offers a curated selection of well-known brands, including OBAGI and iS Clinical, providing customers with access to high-quality items such as serums, moisturizers, cleansers, and sunscreens. Customers can benefit from exclusive offers and a loyalty rewards program, enhancing their shopping experience while ensuring they receive dermatologist-approved products. The target market for SkincareEssentials includes individuals seeking effective skincare solutions and premium beauty products. With a commitment to customer satisfaction, the company provides a 100% money-back guarantee on its products, ensuring that consumers feel confident in their purchases. Additionally, SkincareEssentials offers express international shipping on orders over $40, making it accessible to a global audience.
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