SkincareEssentials.com is an online retail platform specializing in luxury skincare and beauty products. The company offers a curated selection of well-known brands, including OBAGI and iS Clinical, providing customers with access to high-quality items such as serums, moisturizers, cleansers, and sunscreens. Customers can benefit from exclusive offers and a loyalty rewards program, enhancing their shopping experience while ensuring they receive dermatologist-approved products. The target market for SkincareEssentials includes individuals seeking effective skincare solutions and premium beauty products. With a commitment to customer satisfaction, the company provides a 100% money-back guarantee on its products, ensuring that consumers feel confident in their purchases. Additionally, SkincareEssentials offers express international shipping on orders over $40, making it accessible to a global audience.
SkincareEssentials.com receives a mix of feedback from customers, with a notable 73% expressing positive experiences. Many reviewers highlight the great prices and fast shipping, with some even praising the quickest shipping times they've encountered.
Customer service is frequently commended for being responsive and helpful, addressing issues satisfactorily. However, a significant number of consumers report frustrations with order fulfillment, citing long shipping delays and lack of communication regarding their orders. Complaints about promo codes not working and delayed responses from customer service also surface. While many appreciate the product quality and ease of ordering, the inconsistency in shipping and order management detracts from the overall experience. Overall, the sentiment leans positive, but there are clear areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great prices and fast shipping”
“I now have a shipping notification saying it has shipped, but usps says “label created””
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.7 out of 5 (good) | 4.5 out of 5 (good) | — | 60 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: SkincareEssentials.com is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.5).
60 reviews of SkincareEssentials.com. Filter by what matters to you.
Over a year ago
I didn’t get the 30% off after using the coupon code
Over a year ago
Great, friendly response time. Seemed to care about the issue and want to resolve it satisfactorily, which they did!
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I have sent two emails regarding my order. I ordered this a month ago. I was told they were waiting on a shipment and it should ship out next week. That was nearly 3 weeks ago. I now have a shipping notification saying it has shipped, but usps says “label created”.
I didn’t get the 30% off after using the coupon code
Great, friendly response time. Seemed to care about the issue and want to resolve it satisfactorily, which they did!
Great prices and fast shipping
Love the products but shipping is extremely slow!
Waited a very long time for order to be fulfilled (12 days). When I asked for a refund because it felt like the company was a scam, they replied immediately saying that the product was out of stock, they apologized for the lack of communication. Waiting for product to be delivered.
Quickest ship time I’ve ever seen! Less than an hour! Maybe even less than 30 min! Also 30% discount and free shipping. LOVE!!!
Very good customer service but I haven’t used the product yet because I ordered the wrong one.
It’s taking almost 3 weeks for me to get my product and I still haven’t received it. Ordered 30 Oct and it says just shipped now on 18Nov
Easy to order
The order did not ship for over 2 weeks with absolutely no communication about the order delay. When I asked about the status of the order they said the product is not in stock and expected soon. I asked them to cancel the order and they shipped out the order immediately. Miraculously the product came in stock when I requested a cancellation
I love this brand!!!
Promo code did not take. I reached out to customer service and did not get a response
Extremely happy with my experience so far with Skincare Essentials. They are a trustworthy source for my medical grade skincare and other luxury products. I used to only order direct. They are my new one-stop-shop. I have told all my friends and family. Thank you SE!
I ordered a product from this website and 10 days later it still had not arrived. The tracking on Shop.com said it was on its way. I couldn't find any addl info anbout my order on the company website. I called and was told that it was out of stock but was coming in this week. I had not been informed about this in any way. I was going to just cancel it but the girl printed out that it was a really good deal so I told her I would just wait for it. After we talked I checked my email and she actually had canceled my order. I had to call back to talk to someone else and reorder it. Terrible first experience ordering from this website. I'll get my product at least 3 weeks after ordering it.
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SkincareEssentials.com is an online retail platform specializing in luxury skincare and beauty products. The company offers a curated selection of well-known brands, including OBAGI and iS Clinical, providing customers with access to high-quality items such as serums, moisturizers, cleansers, and sunscreens. Customers can benefit from exclusive offers and a loyalty rewards program, enhancing their shopping experience while ensuring they receive dermatologist-approved products. The target market for SkincareEssentials includes individuals seeking effective skincare solutions and premium beauty products. With a commitment to customer satisfaction, the company provides a 100% money-back guarantee on its products, ensuring that consumers feel confident in their purchases. Additionally, SkincareEssentials offers express international shipping on orders over $40, making it accessible to a global audience.
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