Great customer service
Great, friendly response time. Seemed to care about the issue and want to resolve it satisfactorily, which they did!

SkincareEssentials.com is an online retail platform specializing in luxury skincare and beauty products. The company offers a curated selection of well-known brands, including OBAGI and iS Clinical, providing customers with access to high-quality items such as serums, moisturizers, cleansers, and sunscreens. Customers can benefit from exclusive offers and a loyalty rewards program, enhancing their shopping experience while ensuring they receive dermatologist-approved products. The target market for SkincareEssentials includes individuals seeking effective skincare solutions and premium beauty products. With a commitment to customer satisfaction, the company provides a 100% money-back guarantee on its products, ensuring that consumers feel confident in their purchases. Additionally, SkincareEssentials offers express international shipping on orders over $40, making it accessible to a global audience.
SkincareEssentials.com receives a mix of feedback from customers, with a notable 73% expressing positive experiences. Many reviewers highlight the great prices and fast shipping, with some even praising the quickest shipping times they've encountered.
Customer service is frequently commended for being responsive and helpful, addressing issues satisfactorily. However, a significant number of consumers report frustrations with order fulfillment, citing long shipping delays and lack of communication regarding their orders. Complaints about promo codes not working and delayed responses from customer service also surface. While many appreciate the product quality and ease of ordering, the inconsistency in shipping and order management detracts from the overall experience. Overall, the sentiment leans positive, but there are clear areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great prices and fast shipping”
“I now have a shipping notification saying it has shipped, but usps says “label created””
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.7 out of 5 (good) | 4.5 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: SkincareEssentials.com is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.5).
60 reviews of SkincareEssentials.com. Filter by what matters to you.
Great, friendly response time. Seemed to care about the issue and want to resolve it satisfactorily, which they did!
Great prices and fast shipping
Quickest ship time I’ve ever seen! Less than an hour! Maybe even less than 30 min! Also 30% discount and free shipping. LOVE!!!
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Very good customer service but I haven’t used the product yet because I ordered the wrong one.
Easy to order
I love this brand!!!
Extremely happy with my experience so far with Skincare Essentials. They are a trustworthy source for my medical grade skincare and other luxury products. I used to only order direct. They are my new one-stop-shop. I have told all my friends and family. Thank you SE!
Best prices & I forgot a code for savings & they applied & credited my credit card.
Great product selection at great prices
A great company with great products for skin care. Prices are excellent, and they have top-notch products whether you have acne or you just want to clear your face whatever the issues you have their skin care line and the lines they carry. Are great and they have excellent prices and an excellent staff to help if you have any questions. I highly recommend trying them.
Very responsive to initial order and cancellation of subscription. Much appreciated.
This is first time hearing of your company and purchased Clear Skin Probiotic Moisturizer and was pleasantly surprised that you sell a larger size with a significant difference in price per oz. And, it was delivered within days of ordering. Will definitely be ordering from you again. Thank you!
A great product at a reasonable price
SkincareEssentials.com is an online retail platform specializing in luxury skincare and beauty products. The company offers a curated selection of well-known brands, including OBAGI and iS Clinical, providing customers with access to high-quality items such as serums, moisturizers, cleansers, and sunscreens. Customers can benefit from exclusive offers and a loyalty rewards program, enhancing their shopping experience while ensuring they receive dermatologist-approved products. The target market for SkincareEssentials includes individuals seeking effective skincare solutions and premium beauty products. With a commitment to customer satisfaction, the company provides a 100% money-back guarantee on its products, ensuring that consumers feel confident in their purchases. Additionally, SkincareEssentials offers express international shipping on orders over $40, making it accessible to a global audience.
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