Skytech Gaming is a company specializing in the design and production of high-performance prebuilt gaming PCs and custom desktop PCs. With a focus on gaming, streaming, and content creation, the company offers a range of products tailored to meet the needs of gamers and tech enthusiasts. Customers can choose from a selection of prebuilt systems or utilize the custom PC builder feature to create a personalized configuration that suits their specific requirements.
The company's offerings include a variety of gaming PCs suited for different budgets, as well as accessories and support services. Skytech Gaming aims to empower its users by providing reliable and advanced technology solutions that enhance the gaming experience. The target market includes both casual gamers and professional players seeking high-quality systems capable of delivering optimal performance in demanding gaming environments.
Skytech Gaming has a positive customer experience.
Skytech Gaming receives a mix of praise and criticism from its customers. Many reviewers commend the company for its great customer service and the quality of their computers, noting that the ordering process is easy and delivery can be surprisingly quick.
Read full summaryShow less
Positive experiences highlight the pride Skytech takes in their builds, with some users reporting no issues after months of use. However, significant complaints arise regarding product reliability and order fulfillment. Several customers express frustration over long wait times for delivery, with some PCs arriving defective or failing shortly after purchase. Issues with hardware quality, such as freezing and malfunctioning components, are also common. Overall, while many customers appreciate the service and product quality, the negative experiences regarding reliability and delays cannot be overlooked.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
125
100%
-0.3
● Low
3.8 / 5 overall
=
125 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
3.7▼ 0.3
12-month avg
3.8
All-time
3.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
4.0
56
Jun 25
4.0
37
Jul 25
3.5
24
Aug 25
2.5
8
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 125 most recent reviews.
Top praiseof 85 positive reviews
Easy to use32%
27 mentions
Customer service28%
24 mentions
Fast & efficient27%
23 mentions
Delivery27%
23 mentions
“No complaints at all”
On “Easy to use” · Aug 29, 2025
Top complaintsof 32 negative reviews
Customer service41%
13 mentions
Shipping25%
8 mentions
Charges13%
4 mentions
Returns9%
3 mentions
“I don’t usually write reviews, but I feel like I have to warn others about my experience”
On “Customer service” · Aug 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Horrible experience with this company. I got a 4090 PC that's supposed to be future proof so that I dont have to upgrade my PC for a long while. I wanted it to last me at least 5 years, yet this "Powerful PC" only lasted me 6-7 months before I started getting BSoD. I sent the PC for repairs and it didn't get returned to me till a whole month later. It ran fine for 2 weeks, and then started crashing whenever I tried loading games. It kept doing this until the PC stopped turning all altogether. So now I have to send the PC AGAIN for repairs. The customer service reps advised me they may need to replace the GPU, oh but they don't have any 4090s anymore, so my only options are to downgrade to a 5080 and they only credit me a measly $300 dollars or upgrade to a 5090 and they want to charge me $1700. Actually insane, that they give me a defective PC and I have to choose between 2 terrible deals of downgrading or upgrading. This is the first and last time I ever buy a prebuilt PC. It all just seems like a scam now since they say they will not refund me the PC since its past 30 days. So they can sell PCs to last at least 30 days and then after that they can do whatever they want essentially. Absolute terrible experience for someone who works 3 jobs and goes to school full-time and just wanted some solid gaming time to escape from all of that.
Thanks for nothing Skytech
People are always hesitant when buying pre-built PCs because you're never quiet sure how it will turn out. Unfortunately, I did have an issue with a part, so I contacted Skytech support. The process was painless and smooth from start to end. Timothy N. reassured me that we would figure it out and he took his time trying to help me figure out my problem by using the remote support app (which is great!). We were able to identify the problem (faulty ram stick). With the help of Christopher L., I was able to receive new ram sticks before sending my old ones back (was still under the 1 year warranty, only needed a refundable deposit to make this transaction). The entire team was very responsive and supportive. Most of the process was done through email, but I never waited more than an hour or two for responses.
I can't recall the last time I had customer support this good. I highly recommend this company and I will be highly considering them for my next pre-built!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I bought the Skytech Azure 3 the white computer tower and got the mouse and keyboard and I had my own monitor but fully interested in trying theirs but I have had no issues with it the computer has been great since day one and will recommend the Azure 3 to anyone.
I received my VIPER and it won’t load windows, now I have to send the SSD back before I can get another one. So frustrating, I’ve never spent this much money on a pre built and am having tons of regret now. I wonder what else won’t work.
Got my Azure 3 in the mail today , plugged it in and it DOES NOT TURN ON! I have been trying to reach support for 2 hours and can’t get through to anyone. $1500 for what ?????
I had a slight problem with the ordering process but the customer service team was really great and efficiently helped me solve everything. I recieved the Omega 2, and packaging was on point. Everything is checked and certified before they send it. The pc has been running great, very fast, runs games seamlessly. Thanks. Skytech!
Computer came earlier than expected, well packed with good packing material and easy instructions on how to set up.
Have been using for two months with basically no issues, everything I would expect to run well has and it was well worth the price paid.
Would recommend this computer and retailer.
It was great, customer service was fast and fantastic. Only issue was the website itself was buggy. One day when I went to check my order it wasn’t there but it was still in their system so I still got it in the end just had to contact them.
Since most computer afficionados/experts are rarely looking to purchase a pre-build or a machine built by a company, I am going to write this review for those intermediate computer users/builders or the novice. For me personally, I used to build PCs back in the early 2010s when both the hardware and software were very different than it is now. I am sure with enough time and research I could have built my own identical PC for about $100 less, however after considering all options I went with a Skytech build. For me personally, the biggest driver to purchase a Skytech machine was the highly reviewed support team for any PC problems. For the extra $100 in price, I saved countless hours of research time, had zero risk of build error, have full tech support, and a year warranty on the machine.
After choosing my build and completing the purchase, I received the shipping information via email in 2 business days. Two business days later, the PC arrived (I live in Northern CA). The packing protection of the product was done very well, both the case itself and all the internal components. Inside of the box was a Skytech folder with information on the machine, a gaming keyboard/mouse, a case cloth cover, and the motherboard accessories. The case came with clear warnings and unpacking instructions (although not personally needed) and the motherboard GPU connections were covered with a label that directs the user to plug in to the dedicated GPU slots. The plug in and first-time boot is what you would expect from a new machine, windows setup and update install.
Once I was fully installed and running, my new PC automatically shut itself down 20 minutes into my first gaming session. Upon reboot I discovered the GPU disabled itself from the device manager and required a fresh install of drivers to re-enable. When this occurred the second time after 20 minutes of gaming it was disheartening and somewhat depressing, however I imagine it would have been much worse if that occurred on my own build without any tech support to help me confirm the problem. I reached out to Skytech support and had a dedicated tech support rep assigned to my case in less than a business day. My tech (Dan M.) was very knowledgeable and friendly, worked around my busy schedule, and was able to confirm that there was most likely a hardware issue with my GPU. I do understand that is completely luck of the draw and could have just as easily happened to me if I purchased a GPU on my own. However, since I purchased from Skytech, I didn’t have to deal with the manufacturer. Since there was a chance that the issue wasn’t with the GPU, I was offered the option to ship back the entire build and get a new one. (This would not have been an option if I built it myself.). As a person who generally likes to be safe rather than sorry, I opted to send the whole unit back. I was sent the shipping label to print out, packed up the machine as best as I could using the same materials they used, and I shipped it out.
The package made it to Skytech within 2 business days, and they shipped my replacement within 2 business days. The replacement was identical to the original except for a different brand of RAM, but the specs were the same. I noticed almost immediately that the new machine ran much better and I have been gaming many hours a day, for a solid week.
While the experience of having to send the first PC back and getting a second one is not ideal, I don’t feel a defective GPU is the fault of Skytech. Not only did that GPU pass all stress tests at Skytech (per quality control slip) that GPU also passed stress tests right in front of me when my assigned tech remoted into the PC to test it. I am very happy they resolved the issue quickly and to my full satisfaction. I simply can’t imagine what I would have gone through if that failure had occurred on my own build, without any tech support or any replacement immediate options.
Needles to say, I give Skytech 5 stars and will be purchasing from them again in the future for my kids/family. For those who are interested in specifics, my build was about $1,700 after taxes and has the following:
*AMD Ryzen 7 7700 >CPU (w/ custom RGB heat sync)
*ASUS Prime X870-P WIFI >MBoard
*AS ROCK RX 7800 XT >GPU
*Fury Kingston 6000 mt CL32 (16GB X2) >RAM
*850W Plus Gold > PSU
*Kingston NV3 1TB >SSD
*Aquarium type case 2RBG fan in / 1RGB fan out
1. Bought a system from them; within 2 weeks the ethernet adapter stopped working. Went to retailer (Best Buy) who examined it and diagnosed a corrupted motherboard. Exchanged for new one.
2. New one arrives... (a) Keyboard doesn't work and needs to be replaced. (b) One of the three front-facing fans stops working within 1-2 days. Currently at retailer and awaiting fix/report.
Buyer beware.
Easy to navigate their website, easy to place an order. I received my new computer very quickly, and it came packaged incredibly well. Above and beyond quality from Skytech Gaming. Thank you!!!
Still waiting for my order after it said shipped on the 7th of July. Email didn’t come with a tracking number and customer service very hard to get a hold of. I’m scared about the quality of the pc when it gets here. Might get a refund just cause of bad customer service.
The whole process from shopping, ordering, an actual person answering my questions, shipping and setting up the pc when it got here. Smooth, easy, professional.
I ordered the white azure 3 at first I was scared bcs some reviews said there’s didn’t work but when I got it it came well packaged and after playing some games on it it runs everything good i would recommend other people to buy this!
Very concerned: What’s going on with this company? Concerned as they don’t reply to customer service requests for tracking info on order. Fraudulent? Ordered & paid for the computer on 7/2/25, and while they sent 2 emails saying it shipped this week, but no tracking info. They won’t reply to requests for tracking info on UPS, and while they say it shipped, it has not.
Skytech Gaming is a company specializing in the design and production of high-performance prebuilt gaming PCs and custom desktop PCs. With a focus on gaming, streaming, and content creation, the company offers a range of products tailored to meet the needs of gamers and tech enthusiasts. Customers can choose from a selection of prebuilt systems or utilize the custom PC builder feature to create a personalized configuration that suits their specific requirements.
The company's offerings include a variety of gaming PCs suited for different budgets, as well as accessories and support services. Skytech Gaming aims to empower its users by providing reliable and advanced technology solutions that enhance the gaming experience. The target market includes both casual gamers and professional players seeking high-quality systems capable of delivering optimal performance in demanding gaming environments.
