Changes were made quickly and easily…
Robert responded quickly to all my requests, excellent, quick and precise service

Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
Skywings Travel receives overwhelmingly positive feedback, with customers frequently praising the outstanding service and helpfulness of agents like Kevin Hart, Haris, and Kathy Wilson. Reviewers highlight the professionalism and patience of the staff, who assist in navigating bookings and securing great deals.
Many express satisfaction with the smooth booking process and the value for money offered. However, a few customers report issues with payment processing and fluctuating prices, which can lead to confusion during the booking experience. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers recommending Skywings for their travel needs. Overall, Skywings Travel is regarded as a reliable and efficient choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.8 | 119 |
| Jan 25 | 4.8 | 153 |
| Feb 25 | 4.8 | 146 |
| Mar 25 | 4.8 | 147 |
| Apr 25 | 4.9 | 121 |
| May 25 | 4.9 | 96 |
| Jun 25 | 4.9 | 102 |
| Jul 25 | 4.8 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I recently booked my ticket Delhi to Heathrow”
“Our credit Card company confirms Skywings as the merchant having received payment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Skywings Travel is #2 of 5 on overall rating in this group.
500 reviews of Skywings Travel. Filter by what matters to you.
Robert responded quickly to all my requests, excellent, quick and precise service
Needed an urgent ticket, and Ali & Henry made it possible. Thank you immensely
Excellent and very prompt service
Easy booking - Henry was amazing
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I always use Skywings for my air travel needs. There very competitive in price and very friendly service. Most of occasions I have been served by Haris,he is very polite and always tried to get cheap prices at that time. I would like to thank him for his services.
Unfortunately there has been fraudulent activity in connection with this SKYWINGS travel agent. Fraud by deception in taken our funds. Our credit Card company confirms Skywings as the merchant having received payment. Skywings confirm they have received payment however they say the funds were used to book flight tickets fraudulently for other unknowns. Despite Skywings having our money and knowingly have not provided us with a service, I.e. fight booking references, tickets or accommodation, they have still refused a refund and to our knowledge have not confirmed that they will and have put a stop to the travel of the illegal fraudulent activity they have booked for and with someone else on my credit card. Skywings confirm a fraudulent booking has been made with my card and refuse to stop the people of that booking from travelling and notify appropriate authorities, and they ignore my communication. Please draw your own inference on connectivity and be guided accordingly!
fantastic customer service, Carol was an excellent help and booked all my tickets for me at no extra price. very much recommend.
Shareek was very helpful and provided a good customer service. Was very kind and answered all my questions.
Carol Smith was very good and helpful.. She was very quick and helpful ..
Spoke with Kathy on the online chat and she was really helpful and polite. Great service.
I spoke to a call handler named Alex who was very polite and professional. I rang them with an issue after booking my flights and after speaking to Alex I received a call back within half an hour, as promised, to confirm that my issue was resolved. I would definitely use this service again. Thank you!
Thank you, Kathy, for your help in purchasing our tickets to Sri Lanka. We truly appreciate the time you took to understand and discuss our needs. Your support made the process smooth and stress-free
Thank you Carol Smith for your exceptional customer service you gave us to book our family flight to USA. We left the booking last minute and we were really panicking as all the online prices were high and it was almost impossible to book for an adult and a minor on different return dates. Carol took this off us and handled everything behind the scene and then came back to us after she found something matching our needs. She also followed up after sale to make sure we were happy with the the service. This is exceptional! Thank you Carol and thank you Skywings.
Thanks carol simith. You done the great job.
After a struggle with the website I was very grateful for the first hand and first class assistance that I received from Carol Smith over the phone. Carol was extremely patient even though it took me a while to go through the various stages of the booking. I really appreciate her efforts and her kind advice and guidance. I highly recommend Skywings Travel.
Great service! Shareek was super helpful and professional. He handled my visa appointment and documents quickly and clearly. Made the whole process stress-free. Highly recommend!
Skywings Travel is a travel agency focused on providing a range of travel services, including flight bookings, hotel reservations, and holiday packages. The company operates through its website, skywings.co.uk, where customers can browse various travel options tailored to their needs. Skywings Travel aims to simplify the travel planning process for individuals and families seeking reliable and affordable travel solutions. The target market for Skywings Travel includes leisure travelers, business professionals, and anyone looking to explore new destinations or plan their next getaway. By offering a user-friendly online platform, the company allows customers to easily access travel information, compare prices, and make informed decisions for their travel arrangements.
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