Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
Lucy was extremely helpful through the tenancy agreement process and was kindly willing to be flexible when I encountered an issue on my move-in date. I have found that SMART consistently offer great service with brilliant communication throughout!
Kay provides exceptional service. She is professional, positive and helpful and she makes being a landlord easy. She is knowledgeable and experienced. I always feel that she understands my needs as a landlord, she understands my property and my tenants.
This company is doing everything on a high level.
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My property manager has gone above and beyond in providing a professional top quality service. I have complete confidence that my properties are in safe hands giving me total peace of mind.
Sammy made our move as seamless as possible. Would highly recommend her.
Excellent service, hard working and good attention to detail.
I sold my flat in Exeter via Smart. Lisa Williams was excellent throughout.
I sold a property with Smart Estate Agent and although at the start I felt like there could have been better and more frequent communication I also understand that selling a property is not a quick and easy thing to do. Amelia was very reliable and communicative, particularly towards the end. She would consistently update me and let me know exactly what stage we were at in the selling process and she was as determined as me and the buyer to get things moving as efficiently as possible. Thank you Amelia for all your hard work!
Jack is a very helpful agent. Very informative and answered our queries well. Thank you for accommodating us.
Couldnt be happier. From 1st phone call it felt like these guys ment bussiness. I was well impressed and sold on using Smart within the 1st 20mins of meeting Lisa. She explained how they go about things and it just sounded a more modern and ruthless way of doing things which I didnt get after meeting other agents. Less than 24 hours after agreeing to go with Smart my property was online. I had an unseen offer in under a week and then acepted an offer the next day after the first day of viewings. Amelia was my contact as soon as my house went live and right up to completion. I was impressed with the way she would contantly chase things, gave fantastic feedback and the regular updates. Always polite and extremely determined. I tried selling the same house 2 years Prior with a different estate agent and they failed. This time I used Smart and had sale agreed within 7 days. That speaks for its self. Highly recommend!
We have been renting with Smart since 2020 in 2 different properties. Overall the experience has been brilliant. There’s been a couple of occasions where things get forgotten about or we have had to send a follow up once or twice but things seem to have improved a lot since the pandemic which lets face it was a difficult time for everyone. It does feel like over the last few months there has been a conscious effort to step up customer service and it really has been a five star experience lately. Repairs are generally sorted out quickly, especially urgent ones, and in terms of property inspections they have been extremely accommodating my partners odd working hours when arranging these. At our first property the landlord at times was reluctant to meet his obligations and Smart applied pressure to get things done, luckily where we are now the maintenance provided by the landlord / Smart is fantastic. Everyone I have spoken to, met or emailed has been extremely polite and friendly, even when I’ve been my usual grumpy self! A special shout out to Amelia, Sophie, Emily and Josh who we have had a few dealings with. All of you are a credit to your team and have eased an awful lot of stress for me!
We have had to argue, chase and repeat ourselves throughout the first month of our tenancy with Smart Exeter, just to get a working boiler during winter. The thermostat still does not work so we can’t regulate our heating and have had to move out. Smart does not take this seriously - the financial, practical, mental and physical impact on me and my young family they just act for the landlady. It is a real shame.
Viewed a property that was a bit shabby and needed cleaning as tenants were already there. It was in an area I liked so I was interested but only on the basis that it would be spruced up, Smart assured me it would be. I trusted them as there was still six weeks until move in so plenty of time. Had a second viewing after the tenants moved out and Smart directly pointed out that the previous tenants hadn't cleaned properly and they might keep some of the deposit. Don't worry it will be sorted out. Unfortunately, went to pick up my keys today and, besides, painting the walls, nothing was done. Found a crisp packet behind the washing machine, skirting boards hadn't been cleaned or painted, banister on the stairs was filthy, bathroom wasn't regrouted when this was promised. Smart kept apologising and would ask the landlord, sorry they hadn't actually checked whether the landlord had completed the things he had promised to complete. However, the general tone was one of 'well we will ask but we can't promise anything'. What is the point to an agreement if the other person doesn't keep up their end of the bargain? It had been sharers in the house before and I was sold that they wanted a family who would look after it and the landlord would make it right for a family....That didn't happen.
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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