Jack has been extremely helpful and…
Jack has been extremely helpful and friendly during our whole application experience:)

Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
Jack has been extremely helpful and friendly during our whole application experience:)
Jack was so helpful in getting us the property we liked and brilliant at communicating with us.
breezy experience with this agency: was contacted right away after enquiring online, agent was already at the house at the time of viewing (unlike most house viewings), and quick arrangement of contract. kudos to agent jack!
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Jack is lovely and has been efficient in getting our 4th year university house tenancy agreement sorted. Thank you Jack!
Amelia has been brilliant, being there for me anytime and helping me with sale and purchase of my home and new home. I can’t thank her and the team enough
Smart Estate Agents have been amazing. I’ve been lucky enough to have Amelia looking after us and she has been brilliant. Professional and keeps us up to date at all times. We really have had a positive experience thanks to Amelia.
Jack was very helpful, Polite and prompt with all the support and answers :) Pleasure letting with SMART!
Josh was very professional and on time. He gave me all the information I needed when I asked.
Great viewing. Was quick and done before viewing time was even planned. Amazing guy to talk with and seemed very professional. Helped me get a good understanding about the property. Overall a great experience and would recommend.
Josh was really helpful for me to getting a house. It was really a magnificent proffesional approach and 100% satisfying. Even on some doutful stages he was really helpful to give a good picture and clarity. And the room they give me is wonderful and excellent location aswell. I really would recommend smart.
Josh was a great help and informative during the process of finding a property and with any queries thereafter. He sorted any issues we had with documentation promptly and was happy to field any further questions on the property.
Extremely happy with our experience, from the start the company were very helpful and easy to contact. They kept us informed of how things were going along the way and got back to us within a timely fashion when we had any questions. The people we dealt with were very helpful, professional and very polite.
Jack was very helpful and professional. My partner and I are both moving to Exeter from London. Jack went above and beyond to answer our queries about the different areas of Exeter as well as about the property we were viewing.
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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