Josh has always been very helpful to…
Josh has always been very helpful to us. He always gets in touch on relevant information and updates.

Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
Josh has always been very helpful to us. He always gets in touch on relevant information and updates.
We really struggled to find a new letting in September. When we met Nina she was lovely, friendly and very professional. Thanks to all her help we managed to find the perfect house to rent and feel that she really went out of her way to help us secure this. Smart Estate Agents made the whole process easy and everything was very efficient. I can't thank Nina enough for all her hard work. What could have been a very stressful ordeal turned out to be a positive move for us.
I have nothing but compliments for Nina and everyone at Smart Estate Agents who help us find our new home. Nina showed us around and made sure our questions were answered and we had enough time to fully check everything out. The whole registering, referencing and moving process was then dealt with efficiently, swiftly and with a sense a genuine care. I would definitely recommend using Smart Estate Agents and Nina Savage has continued to keep us regularly informed and always been reachable and helpful.
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Had an issue in the house and contacted Nina. She responded and sent someone over instantly and it was sorted soon as. Super easy, quick and helpful 🙌🏾
Found Charlie from Smart super helpful and efficient. The whole process from viewing to move in, was under 2 weeks and any queries or questions were answered professionally and speedily. Would highly recommend.
Jack was helpful and super responsive when applying for our property.
Emily and the team at Smart are always easy to contact, friendly and committed to providing a great service. Whenever there have been problems with my property they've been quick to find solutions that also work for me. They are trustworthy and reliable which is very important to me as a landlord living abroad.
Charlie Sibley has been very helpful at all times and easy to get hold of
Lisa and her Team were approachable and helpful, courteous and kind. Very accommodating with arranging visits to the proposed property, giving good response to questions and being good communicators.
Having experienced Smart Estate agents as both a property owner and Tennant I can honestly say that it has been an absolute pleasure. The help and attention has been first class. Professional, friendly and most of all approachable. I would definitely recommend to anyone looking to rent ( particularly if you want to be respected as human being) to definitely use Smart as no problem is too small or large and is sorted out with great care in swift time. It's been a pleasure to write this review. Rob, Charlie,Josh ,Emily and the rest of the team a massive thank you and wish you all the best David Worrall
Jack Ottaway was very kind and polite and very efficient and helpful. He was smart, and obviously had a very good relationship with the present occupant of the bungalow. We gave him full marks! Thank you. I would have given him six stars but my computer would not fill in the last one!
Charlie Sibley played an important role to finish the Renting Contract through a successful negotiation with the lodgers, preparing all the documents and defusing all the problems which would have hindered the process. Sharp, intelligent, pleasant and very professional.
Josh had been extremely co-operative and supportive from day one. It was really a pleasure to be associated with the real smart estate agency and with whom we are more than happy to do business with , specifically because of agents like Josh. He answered and clarified all our queries. Insuring we have a seamless process of settling into a new home. Thanks Josh for your support. Regards, Reelina and Avik
You really did a great job, by showing us this great property, and doing the rest of the work so quickly. Thanks a lot.
Have been with SMART since June of 2019, and always found them to be professional, friendly, and very well organised. The team, especially Josh, are very supportive and prompt with any maintenance issues, and keep great correspondance with regards to any inspections or other queries.
I viewed a rental property with Jack. He was very kind and helpful to me. I had been out with viewing for quite a few agencies in Exeter so far but my experience with Smart Estate Agent was exceptional because of Jack. I am eagerly awaiting to hear something positive today evening about my application for the property from Jack. He's the best.
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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