Amazing service, thanks Megan!
Megan showed us around a couple of flats and was always very approachable and welcoming. She was very helpful and chatty and made the experience overall very enjoyable. :)

Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
Megan showed us around a couple of flats and was always very approachable and welcoming. She was very helpful and chatty and made the experience overall very enjoyable. :)
Another great experience with smart lettings.. within less than a week of being told our tenants were moving out ( a sad split), Josh was on the phone with news of potential new tenants…no fuss, just sound common sense and a full knowledge of both of them and us.. thank you for the no stress, problem solving attitude!
Great experience so far. I met Josh on the day of the viewing. We were all about 15 minutes ahead of the appointment time. Had a view of the property and received every necessary information regarding the property and concerning the application process. I have received adequate assistance through to the point were my referencing has just been accepted.
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Josh (Peto) was excellent from start to finish. From the moment I stepped through the door of my viewing he was professional, friendly, attentive and well-informed. Josh was able to answer all of my questions and was very friendly throughout the whole viewing. Josh has also been great afterwards when keeping me informed on the next steps, what is required of me and everything else. Considering I have found house-hunting to be a super stressful experience, Josh has done a great job at making it as easy as possible!
Jack was professional and friendly thought the viewing. He was waiting for me when I arrived (which was great as I’d remembered the wrong house number!). Showed me everything I needed to see and talked about what I needed in a property to check it would be suitable. As I left he emailed me the application so I could do it immediately. Over all a great viewing.
Nina was efficient and speedy in getting a leak sorted late in the afternoon. I was really appreciative of her professional manner and also her follow up. Thanks Nina
The estate agent Debbie…. What a lovely lady. So professional, friendly and not at all pushy. Lovely to meet her.
Very good service and response.
Natasha has been great. Proactive at chasing the developers and keeping us and the tenants in the loop. Thanks!
Josh showed us around the flat, nice manors, easy to talk to and gave us all the information we needed. Couldn't ask for more.
I was shown around a flat today by Josh. Josh was really lovely and gave me lots of information about the property and answered any questions I had. 5 Stars!
My property viewing was hosted by Nina. It was a great experience and information given was comprehensive. Nina supported with the process with professionalism and smile on the face. I would happily use Smart Estate Agents in my future searches for place ti live.
There were many issues with the property I was living in but I have to say that SMART were always extremely considerate and understanding. They always dealt with the problems that arose and never tried to fault me in any of them. I only moved out because I was buying my own property. I would have stayed with SMART otherwise as I felt I was in very kind hands. Thanks again to Nina!
Josh has been so helpful from the start, very quick to reply to emails and keep me in the loop of everything that is going on. Any problems I have had have been communicated and dealt with really well and I could be more satisfied with his service.
Jack was extremely kind and very helpful. It was a lovely experience meeting him!
Nina is an excellent Property Manager and we’ve only received great, fast and reliable service to any issues we’ve had since she’s been managing us. We’ve had a few poor experiences with Smart in the past, but Nina has resolved this and made us see Smart as a reliable and excellent Estate Agent.
Jack was very friendly and quick to answer any questions we had, it was a great viewing.
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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