Smiles Dental is a dental service provider based in Ireland, focusing on delivering a range of oral health solutions to individuals and families. The company offers various dental treatments, including routine check-ups, cosmetic dentistry, orthodontics, and restorative procedures. Smiles Dental aims to meet the diverse needs of its patients by providing high-quality dental care in a comfortable environment. Targeting both adults and children, Smiles Dental caters to a wide demographic seeking reliable dental services. The company emphasizes the importance of preventive care, ensuring patients maintain optimal oral health while addressing any urgent dental issues. Through its commitment to patient satisfaction and comprehensive care, Smiles Dental positions itself as a trusted choice for dental health needs in the local community. For more information about their services, visit their website at smiles.ie.
Smiles Dental receives a mixed reception from customers, with many expressing dissatisfaction regarding their experiences. While some reviewers praise the dentists for their professionalism and painless procedures, highlighting positive interactions with staff, a significant number of consumers report issues with billing practices and unprofessional behavior.
Complaints about being overcharged and receiving inadequate treatment are prevalent, with several individuals feeling misled or rushed during appointments. The staff's attitude is frequently criticized, with claims of rudeness and lack of care. Although a few customers have had excellent experiences and recommend specific dentists, the overall sentiment leans heavily towards disappointment. Many advise against choosing this practice due to the negative experiences shared.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 41 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 2.7 | 3 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 41 most recent reviews.
“I've had a number of appointments and services, now, over the years and have been extremely happy with each”
“Not happy at all with the service I received yesterday in the Blanchardstown clinic”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Dental Services.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.6 out of 5 (poor) | 1.0 out of 5 (poor) | — | 41 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Smiles Dental is #3 of 5 on overall rating in this group. On booking, Rula scores higher (4.2 vs 1.0).
41 reviews of Smiles Dental. Filter by what matters to you.
Over a year ago
I've had a number of appointments and services, now, over the years and have been extremely happy with each. They were recommended to me by my neighbour and I'm so pleased I switched to them. Wonderfu... See more
Over a year ago
Not happy at all with the service I received yesterday in the Blanchardstown clinic. My usual dentist is on maternity leave so yesterday I seen dentist Arkan. I had booked an exam and clean. He took o... See more
Over a year ago
I had an appointment to see the dentist on a Saturday 04April, as i suspected I had cracked my tooth. I was examined in less than 10minutes and was scheduled for 3 filings and a clean/scale. I had to... See more
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Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 63% are 1–2★.
I've had a number of appointments and services, now, over the years and have been extremely happy with each. They were recommended to me by my neighbour and I'm so pleased I switched to them. Wonderful, professional service; relaxed, supportive environment; brilliant stuff.
Beware!!! These people are dishonest. They are doing back billing which is against the law. They are a in network provider for my insurance but billed over $1500 more than what my copay was. They tried refunding 900 of the 1500. Quality of work is poor. I have turned them in to SC dept of insurance and care credit. Beware!!!!!
Not happy at all with the service I received yesterday in the Blanchardstown clinic. My usual dentist is on maternity leave so yesterday I seen dentist Arkan. I had booked an exam and clean. He took only 10 minutes in total to do both. He didn't ask me one single question except do you smoke. At the end of the clean he told me I need a filling . The helper said sit down and he will be over in a minute. He never even came over just got the receptionist to hand me a receipt and a page saying the filling would be €165. Overall the service was terrible and felt rushed. He didn't explain anything at all about the filling I require, didn't ask if I had any questions. For the same price my usual dentist is way more thorough and does a way better clean, she also usually gives me an x-ray on my teeth. For the same price he rushed me in and out in only 10 minutes and the clean he did is nowhere near as good as my usual
I had an appointment to see the dentist on a Saturday 04April, as i suspected I had cracked my tooth. I was examined in less than 10minutes and was scheduled for 3 filings and a clean/scale. I had to request for an xray due to the sensitivity on the tooth which the dentist did within the 10minutes timeframe. I called the practise and rescheduled my appointment to see a dentist with more experience due to an issue with a previous filing and nerve damage, years ago. I was told I might have a consultation with the new dentist and was scheduled to see the dentist for my filing and clean, or so I though. I was sat on the dentist chair and Dr. A ( I'm being nicer than the treatment I got today , I won't post full name) proceeded to deliver a 5minute berating to me. Stating how things are not done that way, that I can't just change clinicians, that it’s not allowed and that he won’t be doing the filing today and would only do a clean/scaling for me. I tried to explain that time was taken off my job to attend this appointment and he won't back down with his letting me know I should not have booked another clinician. I proceeded to the reception as I could not proceed with this dentist he seemed more angry that I changed clinician and needed to tell me over and over again. I spoke with the lady at the reception and he proceeded to follow me there she even asked him if he could do the consultation and filing and he said I would have to come back another time for that. He kept on talking about my changing clinicians at the reception, I had to let him know, he had been talking about the same issue, since I got to see him and I would like to get a word in. I explained to the lady in reception how unhappy I was, as this was time taken off work and I asked for my deposit payment and for his name and left and I will never be using any of Smiles Dental services again. A sham!! treatment to a patient and very shameful for a practice to have someone untrained, with no customer facing approach to a patient.
I be been with them 2 years as near me and convenient. Today Spencer ( dental surgeon) and Tilly ( nurse) replaced my inlay . So precise, and painless ( only 2 seconds as not worth local anaesthetic.. I m o… was offered tho) Thank you so much. Always clean and pleasant there. Definitely recommend . Thank you
I CANNOT RECOMMEND THIS DENTAL PRACTICE. friend of mine came in for treatment for a tooth ache and he was given a filling. a few days after the filling he was still in pain and the filling was coming off. we tried to ask for another appointment but he cant be seen ASAP, which is very bad cause he was suffering from alot of pain.
This is one of the best dentists. I've been to many leaving and terrified to go back but I've returned to Smiles. All their dentists are amazing, they do go above and beyond, they keep their skills updated to provide an amazing service. They are calm and do not judge, they won't poke and prod unnecessarily. They will make you trust dentists again, it's like they want you to love your teeth and to smile with confidence. Great with kids too. Also if you tell them you are in pain, they actually look for the cause even if not clear which is essential when dealing with kids who can only explain they have pain in mouth near tooth.
My dentist was rude and unprofessional-- brought me into get x-rayed without telling me that was another service, or even what was happening. Made rude comments to the hygenist about my teeth and did not offer a treatment plan/breakdown of what treatments i needed. Will be going to a local dentist from now on EDIT: Emailed to get my X-rays, and they ignored it. Called twice and didn't pick up. When I called a third time they finally sent them, but only half. After a follow up they sent the correct ones. Daylight robbery, honestly.
I would advise against engaging with this company as they have consistently failed to fulfill their promises and provide satisfactory service. Despite numerous attempts to contact them for a promised £150 refund for a missed appointment, they have not responded or provided the refund after four months of communication. Their lack of professionalism and reliability make them an unreliable choice for any services.
Ilford branch Extremely disappointing experiences. Bhumika as the hygienist as well as the dentist there - more of an eloquent sales representative rather anyone who truly cares about someone’s dental health. If you appear to have lots of money to spend, you might be treated differently. The problems that were caused by her treatments which were non-existent before are still bothering me and I still cannot chew on the treated side of my mouth to this day. All of her niceness and attentiveness vanished once she was informed of the issues caused by her incapable hands. Extremely rude and callous. I will not go back to that clinic again. I will pay someone who is fit for being called a professional dentist with knowledge, care and professional skills.
I had a consultation in September for a cleaning and also to get an estimate for implants, The staff were pleasant to deal with and dentist efficient, I was covered for free dental care , however I chose to go private, I decided against implants as the price quoted was very expensive, overall the experience was professional and the building inside and out was magnificent. I also got a quote for braces for my daughter in another smiles clinic, however their prices were very expensive also I decided to go with White Smile in Cabra after a competitive price quote, Erika the dentist was friendly professional and efficient at what she does, I had to cancel a couple of appointments and the receptionist was able to reschedule my appointments 1 to 2 times, my daughter was delighted with her straight teeth after 18 months of having a brace on, got fitted with a retainer which my daughter took out on same day, also got teeth whitened for another family member which was efficient and professional, however their was one staff member who didn’t seem to like his job Jason found him to be unprofessional my daughter also found her teeth to be very sore when he done them 1/2 times and wasn’t helpful when I requested paper work for the revenue office. My overall experience with white smile dental was valuable in price and Erika was a amazing to deal with. I am leaving this review for white smile dental here as that is where I followed my appointment for efficient pricing however you cannot leave a review on trust poilot any longer your redirected to their website.
I had a consultation back in 2021 which didn’t go very well as they were so rude and so unprofessional,they left me sitting in a dental chair for over 20mins before the dentist came in,and the receptionist is so rude,most recently they kept sending me texts to remind me that I owe them a consultation fee so I rang them and told them of my experience and explained thd girl at reception waved the fee because I wasn’t happy with my experience but she didn’t seem to remember and then threatened me with a debt collector Customer service is definitely something this place lacks It’s safe to say I won’t returning again
been using the havant one a couple of years now . and its been dreadful from the vile receptionist to treatment . Every time i went for a check up more fillings , more money , so i went and got a second opinion at another dentist to find out they had been lying about me needing treatment . The receptionist are vile , rude and speak to you like your a piece of dirt . Anyone should avoid at all cost as you will be flinched and abused .
originally I had been waiting a very long time to find a NHS dentist that was taking on patients as this is a very rare thing i was waiting a very long time. So when my friend sent me a message to tell me there was now a local dentist taking on NHS patients in my area I was very happy. So I rang the dentist I wad told to sign up to them and get a appointment. In the process of doing so I made it very clear to them that I was on benefits and very little money so I would would have to pay via the NHS. After I told them this they told me that at this current moment the was not providing any service e through NHS and they were only making private appointments that required a up front payment t otherwise they would not see me. I don't no what the law is but it doesn't seem right to me morally at least that they can take money out my account, 2 appointment I was given I could not attend due to covid. I rang to let them know 1 day before my appointment to be told I've been taken off there books . Am fuming taken money and told am no longer a patient pls message where I stand feel robbed
Brilliant service everytime Fatima the dentist and nurse Mohammed are just superb and the receptionist really look after you Best dentist I’ve been to Ian
I couldn’t fault the Wexford practice. The girls on reception are fantastic and will always try to fit you in as soon as possible. Highly recommend the dentist that I deal with, Dr Morgan O’Sullivan. Always explains everything to you and his work is excellent.
300e for a single tooth extraction!!!! I was in and out in 15 minutes, Blatantly robbed. Disgusting from Smile Dental Bayside Dublin
Over all, the customer experience received from the business operation team (Swords) were very poor. Customer are handled rather than helped. This is a business that does not embrace and welcomes diversity and inclusion too. I recommend people who are not willing to restricted by a typical conservative Irish culture, do not choose this Clinic. You can only do what you are told. The way they handle customers were similar to Ireland 25 years ago where other culture way of being were not very well treated. It’s an interesting way of managing a business after all. I received a call from the receptionist a few months later after I booked my appointment. The administrator demanding me to pay for a deposit which normally was charged at the point of making appointment. I asked to check my bank records first in case I was overcharged. She didn’t care and wasn’t interested in what I had said at all, and would not let me say a more words. When I insisted finishing what I had to say, she started to accuse me for shouting.l made her aware that she needed to watch out for her poor telephone manners. She handed up on me. I called back and requested to spoke to her manager, not only her manager was not available, she handled up on me straight away. I called again, asked her why I am not allowing to talk, that was it a monologue, she handed up on me again. Then she don’t pick up the call again. I am not sure this is a scam call or this Clinc just have a very poor skilled staff. It’s a very unpleasant and upsetting experience that I had with this Clinc. I am consider to move dentist after this. Then the manager called me, she was good at listening to me but she said that the way customers speak to receptionists has to comply to her business rules, which is mainly based on Irish culture. When customers is mistreated, if they sound tiny bit frustrated, they will be “ marked” as shouting. And this behaviour is not acceptable to them. So I was in the wrong when I was shocked by the bad telephone manners, and in order to make myself heard, I have to comply to their rules and behave like a good Irish person, than I am deserving to be heard. If I don’t sound like a happy customer, then what ever I said, I was shouting. I ask her to cancel the appointment and I will never attend the service again. As the receptionist behaves as a bully, now I understand that’s because the manager endorses the behaviour. I raised my concerns that there seemed no room for diversity and inclusion of other cultures, she started to handle me again restating their policies and I didn’t fit into the way their good customer should behave. I emphasised the policy means the Irish way or no way. Nonetheless people speaking a second languages and coming from a different culture background, but it not her concern. I was wrong because I didn’t react the way she thinks I should. I was demanded to do what I was told and had no right to check my bank balance first before I make another payment. They looked after their profit while customer just had to hope for the best that they are honest. I recommend that anyone who dislike being disrespected and mistreated , this is not a good clinic for you to start letting them look after your dental health. Otherwise there will be no more smile dental experience for you.
The clinic in Galway was dreadful to deal with over the phone when making an apointment. Although they made mistakes they would blame the customer and then bar them from using the clinic. Signs isvon the place it's now closed. I also found those who dealing with complaints in the UK office to be abrupt to deal with. The worst dental service company I have ever dealth with.
Shocking service. They never answer the phone. We wiated over 2 hours on the phone for emergency dentist as wife was in terrible pain. PLEASE DO NOT USE THESE PEOPLE THEY ARE AWFUL.
Smiles Dental is a dental service provider based in Ireland, focusing on delivering a range of oral health solutions to individuals and families. The company offers various dental treatments, including routine check-ups, cosmetic dentistry, orthodontics, and restorative procedures. Smiles Dental aims to meet the diverse needs of its patients by providing high-quality dental care in a comfortable environment. Targeting both adults and children, Smiles Dental caters to a wide demographic seeking reliable dental services. The company emphasizes the importance of preventive care, ensuring patients maintain optimal oral health while addressing any urgent dental issues. Through its commitment to patient satisfaction and comprehensive care, Smiles Dental positions itself as a trusted choice for dental health needs in the local community. For more information about their services, visit their website at smiles.ie.
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