Soka Home is a furniture retailer dedicated to providing affordable luxury furniture to customers across the United States. The company offers a diverse selection of products, including sofas, sectionals, beds, dining tables, and outdoor furnishings, catering to various home styles and preferences. Soka Home emphasizes quality and style, ensuring that customers can find elegant solutions to enhance their living spaces. Targeting homeowners and renters alike, Soka Home aims to make the process of furnishing a home accessible and enjoyable. The company features a range of collections, from contemporary designs to classic pieces, allowing customers to create their ideal living environment. In addition to its product offerings, Soka Home also runs promotional sales and a trade program, further supporting its commitment to affordability and customer satisfaction.
Soka Home receives high praise for its sofas, with many reviewers highlighting their comfort, durability, and aesthetic appeal. Customers express love for their purchases, noting that the sofas hold up beautifully over time without sagging or fading.
The service is often described as great, with positive experiences reported regarding the support team’s responsiveness, especially when addressing issues like missing parts. However, there are significant complaints about the company's service post-order, with some consumers facing long delays in delivery and difficulties obtaining refunds. Instances of poor communication and unresolved issues have left a sour taste for a few customers. Overall, while many are satisfied with their sofas and the initial service, the negative experiences regarding order fulfillment and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 226 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 28 |
| Sep 24 | 5.0 | 17 |
| Oct 24 | 4.6 | 11 |
| Nov 24 | 4.6 | 24 |
| Dec 24 | 4.8 | 28 |
| Jan 25 | 5.0 | 9 |
| Feb 25 | 4.8 | 14 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.0 | 14 |
| May 25 | 4.9 | 8 |
| Jun 25 | 4.3 | 14 |
| Jul 25 | 4.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 226 most recent reviews.
“I misplaced a connector while putting it together, but the support team was amazing”
“Ordered 15 days ago and was told delivery would be 2-3 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.5 out of 5 (good) | −10% | 226 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Soka Home is #2 of 5 on overall rating in this group.
226 reviews of Soka Home. Filter by what matters to you.
Ordered 15 days ago and was told delivery would be 2-3 weeks. Contacted them a week ago and was told sofa would be shipped immediately and the missing section would ship separately since a it was out of stock. Then radio silence...won't answer calls or emails..no shipping date or confirmation of shipping. Buyer beware!
The pictures are beautiful, believed the reviews on their page. So I took the leap and bought a couch. 3 months no couch. I call and they say all the pieces have shown up at the warehouse. The delivery company metropolitan, from the start was horrible, they say their policy as a moving company is they can not set day or time. You will only know the week of… ( My job at the hospital, does not let me take off a week to just see what day and time they pick) SOKA Homes will not give refund even though I have not received couch. Told them the horrible inconvenience of the delivery company has made me not even want the couch. In surgery ( my job, on a day that they weren’t even originally supposed to even come) show up at my house, the company was rude and mad I was not there at my house on a week, a day, a time that was not even on their paperwork. SOKA homes apologized but has not fixed anything. No couch, no refund, won’t even allow me to talk to a supervisor. I recorded all conversations of them changing their own names, lying, videos of them at my house on a day, week, time not discussed and saying they would stay, and immediately leaving saying on the phone that they would stay. The worst experience with any company I have ever had! BEWARE ITS A SCAM
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If I can I will give ZERO stars, I requested a refund over a month ago and they have partially refunded $2000 of $6682.24. I have been contacting their customer service team and they have been unresponsive. DO NOT BUY FROM THIS COMPANY THIS IS A SCAM!!
“Hi Philip, Apologies for the delayed response. Due to recent limitations on our finance department’s refund processing accounts, the refund process has been slower than usual” What they write me after asking for more than a year to get my money back. I was scammed out of $4,453. The company never delivered my order and refused to refund me. We exchanged emails for months, but they kept delaying and now won’t take responsibility. Even my credit card company acknowledged it as a scam, but the case was considered outdated. Sad that things like this still happen. Sharing in case it helps someone avoid the same mistake.
Buyer beware…. Most of the comments are AI generated. The product quality is terrible… it’s like sitting on plywood. They will not honor their return policy even if you initiate within a day. If you dispute the transaction, they will harass you in email then misrepresent to the bank. This company is a scam.
I'm disappointed by the sofa we ordered just 1 year ago. It has short cushions on both the back rest and along the arm rests. Unfortunately, they quickly begin to crush down as their position is below the level of one's back. So, about 6 months ago, I contacted Soka Homes to ask about a refund or a replacement. I sent pictures of the sofa which looked like it had been used for football practice. They offered to send new cushions that would sit up firmer and higher. Unfortunately, after 6 months of frustrating emails back and forth answering their multitude of repeated questions (still with no new cushions), they just sent me an invoice for $750.00! While we love the leather material used on the sofa, it looks terrible so now we find ourselves searching for a new one and considering this a loss.
BUYERS BEWARE: SOKA HOME Sold a Defective Product and Has Not Provided a Replacement Despite Multiple Attempts to Resolve the Issue Over Two Months I recently purchased a sectional sofa that cost over $3K. Upon unboxing it, I discovered that I was unable to connect the chaise unit to the rest of the sectional because the connector was improperly installed. Additionally, the angle of the back support was noticeably different from the other sections, making the sofa aesthetically displeasing as a whole. When you pay over $3K for a sectional, you expect it to work right out of the box. SOKA's did not. While their customer service initially agreed to replace the defective unit, the process has been extremely tedious and frustrating over the past 60 days. I’ve had to take multiple measurements and relay photos after photos, and each time I receive a response, it’s from a different representative asking something that previous rep missed. To this day, I have not been informed when or how my chaise will be replaced. Don’t be fooled by the 5-star reviews. You’ll likely be unhappy with both their product and customer service. I will continue to share updates. Buyers beware.
Truly disappointing and disgusting with this company. I had extremely high hopes for this company. I waited for several weeks for my large sectional Freedom Collection and the arm chair. It was quite difficult to place together came in many boxes. After reviewing each piece the arm chair had issues with the fabric under neath and being stained along with burnt marks. I even had sap from the wood under the main sofa but we decided to keep it anyway we waited so long. Anyhow we said we like to send the arm chair that was damaged back. I called within 24 hours after receiving and they said send pictures and email and so I did. Then they said they will get back to me. 14 emails back and finally an answer. They will take it back. Yet need to find a place to pick the boxes up. We have went back and forth for almost 3 months now and still they are here and I still have not had a refund of 1800 dollars. I called my bank made a claim I have emailed them along with the shipping company and no actions. I’m so exhausted and sick that a company can run and manage this way. I will never ever purchase a sofa from Soka Homes again and I would never recommend for you to purchase one either. This entire process has taken away the joy of this shopping experience over $ 8,500 dollars.
This company has been the worst company for several delays, the worst customer service no explanation just text messages saying delivery has been rescheduled. Especially when all items ordered were “ in-stock” this has been going on for well over a month now. Items not making it to the warehouses blah blah blah. i would never recommend this company or they shippers Metropolitan to any one especially if your a designer and have clients awaiting with false dates more than one time.
If I could give them a zero I would. Customer service and communication is so bad I am 40 days into waiting for my order and no close when I will get a refund. It was so bad the overseas assistant ir ai assistant just keeps saying th am you for your patience. After 40 days I have asked for a refund for the last week. Response thank you for your patience it is being processed. 10 days later I had to call my bank to try and get a refund. Still waiting. These guys don’t have anything in stock amd don’t communicate ever. Unless you have months to wait don’t buy from SOKA. Part 2 So I have finally gotten SOKA and managers Yuki and Austin to initiate a refund that was requested May 29th. 13 days and having to call my bank to dispute the transaction just to get them to do anything at all. Still don’t have my money back. Maybe another 72 hours if it suits them. Does anyone know how to upload email chain on here? I would love to post exactly what Suki and Austin had to say and show the timelines. Folks do not do business with this company.
Everything I have been told by this company since the first time I called has been a lie. I called before I placed my order to let them know that I needed a certain window of time for my delivery and I would need white glove service. The white glove service was offered and so I paid for this at a cost of $199. After the order was placed, I was told white glove service was not available and it would be shipped FedEx at a time that was not in the original window of time. So I called and asked for a refund. I was told I would get a refund within 2-3 business days. After 3 business days had passed, and still no refund, I called. After the call, suddenly I was told the refund would be processed. I am still waiting for the refund to hit my credit card. Funny how when I order, the charge immediately hits my credit card, but when I want a refund, it takes several business days, then a call back to the company to get the refund processed and still it's going to take several days for the refund to show up on my credit card. Everything I was told by the sales rep before I placed the order was not correct and then, after the order became a fiasco, the time to get my refund was also incorrect per the sales rep. Don't trust anything they say as you will find out it's probably not true. TERRIBLE CUSTOMER SERVICE!
The absolute worst service I have ever dealt with. Not only are the quality of the couches horrible and not per the description, but the return process has been a nightmare. There is over $800 in RETURN FEES. They makes you pay $600 for the logistics company that is never mentioned on the site. And not only that, but I've been waiting for a month for them to arrange a pickup date and I don't understand why they're dragging the process out. Such a terrible experience. I do not recommended buying anything from this site.
Soka Home is a furniture retailer dedicated to providing affordable luxury furniture to customers across the United States. The company offers a diverse selection of products, including sofas, sectionals, beds, dining tables, and outdoor furnishings, catering to various home styles and preferences. Soka Home emphasizes quality and style, ensuring that customers can find elegant solutions to enhance their living spaces. Targeting homeowners and renters alike, Soka Home aims to make the process of furnishing a home accessible and enjoyable. The company features a range of collections, from contemporary designs to classic pieces, allowing customers to create their ideal living environment. In addition to its product offerings, Soka Home also runs promotional sales and a trade program, further supporting its commitment to affordability and customer satisfaction.
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