Soka Home is a furniture retailer dedicated to providing affordable luxury furniture to customers across the United States. The company offers a diverse selection of products, including sofas, sectionals, beds, dining tables, and outdoor furnishings, catering to various home styles and preferences. Soka Home emphasizes quality and style, ensuring that customers can find elegant solutions to enhance their living spaces. Targeting homeowners and renters alike, Soka Home aims to make the process of furnishing a home accessible and enjoyable. The company features a range of collections, from contemporary designs to classic pieces, allowing customers to create their ideal living environment. In addition to its product offerings, Soka Home also runs promotional sales and a trade program, further supporting its commitment to affordability and customer satisfaction.
Soka Home receives high praise for its sofas, with many reviewers highlighting their comfort, durability, and aesthetic appeal. Customers express love for their purchases, noting that the sofas hold up beautifully over time without sagging or fading.
The service is often described as great, with positive experiences reported regarding the support team’s responsiveness, especially when addressing issues like missing parts. However, there are significant complaints about the company's service post-order, with some consumers facing long delays in delivery and difficulties obtaining refunds. Instances of poor communication and unresolved issues have left a sour taste for a few customers. Overall, while many are satisfied with their sofas and the initial service, the negative experiences regarding order fulfillment and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 226 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 28 |
| Sep 24 | 5.0 | 17 |
| Oct 24 | 4.6 | 11 |
| Nov 24 | 4.6 | 24 |
| Dec 24 | 4.8 | 28 |
| Jan 25 | 5.0 | 9 |
| Feb 25 | 4.8 | 14 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.0 | 14 |
| May 25 | 4.9 | 8 |
| Jun 25 | 4.3 | 14 |
| Jul 25 | 4.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 226 most recent reviews.
“I misplaced a connector while putting it together, but the support team was amazing”
“Ordered 15 days ago and was told delivery would be 2-3 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.5 out of 5 (good) | −10% | 226 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Soka Home is #2 of 5 on overall rating in this group.
226 reviews of Soka Home. Filter by what matters to you.
I installed the big sectional only 2 months ago and the edges are already starting the break down. The "filling" is not tight enough/cover material too loose so the seams are moving downward. already looks old and tired. For the money I paid, VERY disappointing.
I ordered a piano sectional from an online furniture distributor by the name of Soka Home approximately the 2nd week of December 2024 and was told at the time after paying in full with my credit card that the approximate arrival date would be the second week of January 2025. The first week of January, I followed up with Soka Home as to the date of arrival and was told there would be a month delay and I wouldn't receive my sectional until February 2025, so I decided to wait. If I hadn't followed up at that time,I wonder if the company would have informed me of this one month delay. The last week of January, I followed up again via email, but did not receive a reply. A few days later, I sent another email and received a reply a few days later on February 5th, letting me know that it's going to be another 13 days for my furniture delivery. When I requested a more specific date of delivery, instead of the vague answers that I was typically given, they could provide that. My son informed me that companies, in fact, do know, when ordered items are arriving. After going back and forth with the representative on the phone, who was unable to give me an answer, I requested to speak with a supervisor, but was told there was no supervisor available and a message will be relayed to him or her. After almost 2 months of back and forth due to lack of transparency and not getting clear specific answers, i decided to cancel my order. I let Soka Home know that I am giving them 48 hours to respond to my email, requesting a full refund and if I don't receive a reply back I am filing a dispute with my credit card company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I’m giving them 2 stars mainly for the customer service/communication issues. I want to say I love the couch I bought. But they originally gave a shipping time of 3-7 days and it ended up taking almost 14 days for delivery. I was told I’d get a $100 refund for the inconvenience, which I have still not received- over a month later. Additionally the cushion on the couch had a big indentation in it from shipping, I’ve been told I will get a replacement, yet still not even a tracking number and new estimates are “the end of this month”, which will be almost 2 months with a defective product. Again, I love the couch, but if there are any issues with your order or product, good luck on getting it resolved.
7-11 - Update to review... Their response only made things worse for my experience. Not only was the experience an unpleasant one, but there was never any ownership throughout the process with all of their errors, nor in this review. Again, trust me, I would not use this group. You be letdown with quality and service. 7-8-24 (original review) I ordered two sofa sets from this company for a short term rental. I expressed that I needed this delivered in two weeks and before purchasing they said they would have it shipped to me in 5-10 business days. It took almost 4 weeks. I then received the couches and the order was incorrect. I would choose another company if you have a choice.
I stand by my review. While the issue was eventually solved, my customer service experience overall was poor. There was lack of communication then they tried to barter with me to try to offer me credit to shop with them again instead of replacing the damaged part, then again to remove my review. Poor customer service is poor customer service. The chair I ordered is fine. Not exceptional but good. The assembly directions were unclear. Not difficult, just not clear. One step said to “lock completely” the screws. I did and it damage the chair. A clear direction would have been to hand tighten the screw. Do not use a tool. The screws should not go in all the way. My customer service experience was poor. My purchase did not show up in the shop app until after delivery. I requested tracking info via email and never received it. When I reported the damage and requested a replacement part, they denied my request. After some persistence I was offered a $50 credit for a future purchase. I was very clear that I wanted only to make this purchase right. I did not want a damaged chair. They finally agreed to send the replacement part. I would not purchase from this seller again. Too much hassle and poor communication. I would not call the resolution “swift” as the seller does in their response.
Soka Home is a furniture retailer dedicated to providing affordable luxury furniture to customers across the United States. The company offers a diverse selection of products, including sofas, sectionals, beds, dining tables, and outdoor furnishings, catering to various home styles and preferences. Soka Home emphasizes quality and style, ensuring that customers can find elegant solutions to enhance their living spaces. Targeting homeowners and renters alike, Soka Home aims to make the process of furnishing a home accessible and enjoyable. The company features a range of collections, from contemporary designs to classic pieces, allowing customers to create their ideal living environment. In addition to its product offerings, Soka Home also runs promotional sales and a trade program, further supporting its commitment to affordability and customer satisfaction.
This profile hasn't been claimed by the business owner.
