Reviewers generally praise Square for its user-friendly interface, reliable technology, and effective support for small businesses. Many customers highlight the ease of processing payments and the quick access to funds, making it a dependable choice for managing transactions.
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The fair processing fees and constant updates to the system are also appreciated, contributing to a positive overall experience. However, some users express frustration with the dashboard's usability and report issues with account deactivation without warning, which can be alarming for business owners. Additionally, there are mentions of limitations regarding certain features, such as scales, leading some to consider alternatives. Despite these concerns, the majority of feedback reflects a strong satisfaction with Square's services.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
160
100%
+0.3
● Low
4.3 / 5 overall
=
160 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.5▲ 0.3
12-month avg
4.3
All-time
4.3
Category avg
2.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 25
4.2
90
Jul 25
4.2
10
Aug 25
—
0
Sep 25
4.5
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
Top praiseof 131 positive reviews
Easy to use40%
53 mentions
Customer service20%
26 mentions
Fast & efficient8%
10 mentions
Website & app7%
9 mentions
“The hardware is very easy to use and reliable”
On “Easy to use” · Sep 15, 2025
Top complaintsof 23 negative reviews
Customer service43%
10 mentions
Account issues43%
10 mentions
Response time22%
5 mentions
Payment issues22%
5 mentions
“The scale interface is slow and they just added a requirement for the scale to zero out in between each item so we ar...”
On “Customer service” · Sep 13, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
Overall rating and review count for this company and similar companies
I have been chatting with Support for hours over a period of 3 days, trying to upload my inventory. I do not have variations of items; each item is a singular, unique item. They should all only have 1 variation, 1 sku, and 1 unit in stock. Apparently, that is a foreign concept to Square. Their support randomly leaves the chats, responds to my question with something unrelated, or takes 10 minutes to respond at all. This is so incredibly frustrating that I can't even get my business started. This is capitalism at its finest. Moving to Shopify.
Square offers a variety of financial services tailored to support small businesses, including payment processing, point of sale systems, and business loans. Visit squareup.com for more details on how to grow your business with Square.
What are Square's fees for processing credit cards?
Square's fees for credit card processing are competitive and designed with your business in mind, though rates may vary. For the most accurate and up-to-date pricing, please visit squareup.com.
Is the Square dashboard user-friendly?
While most users find the Square dashboard easy to use and navigate, we're committed to improving every customer's experience. For assistance or feedback, please contact Square support.
Can I use Square for mobile or outdoor sales?
Yes, Square provides portable and easy-to-use hardware options perfect for businesses on the go. For more information on mobile solutions, check out squareup.com.
All 5 questions →Show fewer questions
What should I do if my Square account is deactivated?
If your Square account has been deactivated, please reach out to Square's support team directly through the contact information available on squareup.com for assistance and more information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have spent over 2 hours on the phone trying to locate missing payments that were made through one of square's third party providers. While I have provided receipts and transaction numbers, square has not been any help. They keep referring me back to the 3rd party vendor who in turn says that the issue lies with Square. As a business owner, not only am I out of a few hundred dollars due to the missing transactions - what I am most pissed about is that I have spent 2 hours on the phone with Square going in circles. Do not use square's app integrations because if there is an issue, they will not help you.
Easy to use to take credit payments from a trusted source. Love the invoicing system, takes the work out of contacting clients to let them know payments due. Another big thing that's helped us is taking advantage of the loan offers. We have been using these to pay off biz debts and high interest credit cards. Been such a help, thanks!
My experience with square has been great because it has been my go to tool to grow my business because I can't accept credit cards on the fly and my customers find it easy and convenient for them to shop with me due to me having square available
By me being a new business owner I can say the Square team has help me out tremendously!!👍👍 especially dealing with refund issues from time to time so far they have made my customer’s happy and I looking forward to have a good reputation with my small business and also with my square account . I am glad and bless that I am dealing with the Square team 👍👍 and looking forward to grow my business even more.
I used square for years. My business slowed down dramatically. When I finally had another paying customer, I made and sent an invoice through Square. Again, I had been using them to accept cards for years. I started my business in 2015. They all of a sudden are asking for me to prove myself and submit an invoice which was generated by square. Now they have canceled my account. They also will not provide specificity. Are holding the money for 90 days and will not refund it to my customer. Square is absolute trash.
I have been experiencing ongoing issues with syncing my Etsy listings to Square. After confirming the exact issue with Etsy, I provided Javier C with all requested details—including the Etsy representative’s name, case number, troubleshooting steps, and screenshots—but his attitude seemed focused on making excuses and delaying the process by continuously finding new reasons to pass me around. As a result, I have received vague and unhelpful responses, with no resolution in sight.
Since the sync process happens through the Etsy page linking to Square, error messages naturally appear on the Etsy interface. Despite Etsy clearly stating that exporting and importing data is handled by Square, Square support repeatedly claimed their engineers cannot diagnose the issue “without a screenshot of the error showing on Square,” even though I had already supplied all requested documentation, including Etsy’s official statements and screenshots of the issue as it appears on Etsy’s interface.
Because the syncing system operates entirely through the Etsy website, and the error messages indicating system issues appear only on the Etsy site, it is impossible to capture a screenshot of any technical errors occurring within Square’s system itself. From a user’s perspective, it is essentially impossible to prove such an internal system issue, yet Square demands proof that cannot be reasonably provided. This unreasonable stance has resulted in no clear technical explanation or meaningful assistance being offered.
Consequently, I reached out to Square again and connected with another representative, Epher, who said my case was escalated to a Developer Success Engineer who would be reaching out shortly. However, no follow-up or direct communication has occurred.
Shortly after, I received another email from Square stating that they cannot verify my account, despite my contacting them using the same email address registered with my Square account the entire time. They failed to specify what additional information was needed, offering only general guidance and redirecting me multiple times to generic support channels without providing a concrete resolution.
This lack of accountability and proper support has severely impacted my business operations. I urge Square to take responsibility and provide a specific, actionable resolution promptly.
The syncing system between Etsy and Square has been in place since 2018—over seven years—yet despite this long period, the system remains neglected, causing significant harm to many sellers—including myself—while Square continues to deflect responsibility onto customers with vague and unreasonable excuses.
I have sincerely invested significant time and effort to collect and provide all necessary information to resolve this issue, but Square’s response has been highly inappropriate, unprofessional, dismissive, entirely unacceptable, and completely inadequate.
