Petco is a national pet specialty retailer that operates physical stores and online platforms across the United States. The company sells pet food, supplies, toys, and accessories for dogs, cats, birds, fish, reptiles, and other companion animals. Many Petco locations also offer pet services such as grooming, training, and veterinary care.
Petco receives overwhelmingly negative feedback from customers, with many expressing dissatisfaction with grooming services and overall customer service. Reviewers frequently mention poor experiences at grooming salons, particularly after staff changes, leading to concerns about the quality of care for pets.
Customers report long wait times and unhelpful staff when seeking assistance in-store, contributing to a frustrating shopping experience. While a few reviewers highlight positive interactions with specific staff members, such as a helpful salesperson in Fort Myers, these instances are overshadowed by complaints about filthy store conditions and damaged products. Additionally, there are serious allegations regarding the treatment of pets during grooming sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 1.9 | 38 | 60% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 10 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 3.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 3.5 | 2 |
| Nov 25 | 2.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 63 most recent reviews.
“Dea was so friendly, knowledgeable and helpful - made my experience a 5-star”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | −16% | 63 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | −33% | 407 |
Bottom line: Petco is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 1.8).
63 reviews of Petco. Filter by what matters to you.
Over a year ago
The store is filthy, the inventory is limited and the staff and management are nasty. You’ll see a new person there every other week. They sell diseased fish. You can just look at the aquariums and s... See more
Over a year ago
I have the Petco app and I love their rewards system works great to save money and I came on here to write a review bc I ordered my pet food and it was accidentally delivered to my old address bc I mo... See more
Over a year ago
We don’t go anywhere else… the employees here are on point… and they have salt water fish
Over a year ago
Not best place to get services for my dog. It’s okay but sometimes they need to check how their employees working
Quick answers to the questions people ask most.
Most Petco stores are open Monday through Saturday from 9 AM to 9 PM, and Sunday from 10 AM to 7 PM. Hours may vary by location, so it's best to check your local store's specific hours on the Petco website or call ahead.
Yes, most Petco locations offer full-service dog grooming including baths, haircuts, nail trims, and ear cleaning. You can book grooming appointments online or by calling your local store directly.
Yes, well-behaved, leashed dogs and harnessed cats are welcome in Petco stores. Other pets should remain in secure carriers for the safety of all customers and animals.
Petco offers a 60-day return policy for most products with receipt. Live animals have different return policies, and opened food items may have restrictions for health and safety reasons.
Many Petco locations have in-store veterinary clinics that offer services like vaccinations, wellness exams, and basic medical care. Services vary by location, so check with your local store for available veterinary options.
Yes, Petco provides group dog training classes for puppies and adult dogs, covering basic obedience, socialization, and behavioral issues. Classes are typically led by certified trainers and can be booked online or in-store.
Yes, Petco offers buy online, pick up in store (BOPIS) service for most products. You'll receive a notification when your order is ready for pickup, usually within a few hours.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
Trustpilot Imported Trustpilot reviews | 1.9 | 25 | 40% | +1.1 | ● Low |
The store is filthy, the inventory is limited and the staff and management are nasty. You’ll see a new person there every other week. They sell diseased fish. You can just look at the aquariums and see why. I highly suggest Benson’s or Petco in Pittsfield
I have the Petco app and I love their rewards system works great to save money and I came on here to write a review bc I ordered my pet food and it was accidentally delivered to my old address bc I moved a couple months ago and I called them soon as it said it was delivered bc I realized it was the wrong address and the same day they sent me a new case of the dog food free of charge! I was beyond grateful!
Not best place to get services for my dog. It’s okay but sometimes they need to check how their employees working
We don’t go anywhere else… the employees here are on point… and they have salt water fish
If I could give them negative five stars, I would — and I’d throw in a sad trombone sound for good measure. I just spent 20 minutes on the phone (including being put on hold three times — a personal best!) with someone who sounded like they were calling me from the middle of a very busy chicken coop. Between the background chaos and the thick accent, I caught about every third word — and I’m pretty sure one of them was “sorry,” but who knows? All I wanted was to reset my password. Simple, right? I gave them the exact email address they use to send me my monthly statements (you know, proof I exist), plus the account number from that very statement — which, by the way, arrived today. Their response? “We can’t find an account with that email.” So after 20 minutes of elevator music, confusion, and me slowly aging, their big solution? “Just open a new account!” Oh sure — and maybe I’ll adopt a new pet while I’m at it just to make the experience complete. When I asked to speak to a supervisor, I was told, “No supervisors are available.” Naturally. Probably off somewhere avoiding calls like mine. And there was no post-call survey either, which is hilarious because you know they’d rather wrestle a raccoon than let people rate this circus. To whoever’s in charge of Customer Service — I hope you’re at least pretending to care, because from the outside, it sure looks like no one does. But hey, the good news? There are plenty of other places to buy pet food. Ones where I don’t have to solve a riddle, wait on hold, and question my life choices just to reset a password.
Me enteré de todo le an roto la columna a un perro y le dejaron un ojo Rojo a otro le cortaron la orejo son horribles en redes sociales me enteré pondré una fecha falsa porque no me pasó pero les dejaré la reseña
compre Vital care por que no tengo cerca ningun petco queria el servicio a domicilio gratis y los descuentos de comida y arena para gato. Nunca funciono el descuento desde el dia 1 lo note el dia 2 lo reporte no me han resuelto nada, fue dinero tirado a la basura no compren vital care si no les dan sus cupones tiraron el dinero a la basura. Lo reporte multiples veces solo dan largas dicen que lo van a escalar pero es pura mentira. No compren nunca vital care solo los hara perder dinero tiempo y haran corajes
I have used Petco for grooming services for some time, but first time in this Chicago location. First for my Bedlington Terrier "Mr. Pibb", and now for a new Bedlington Terrier, "Ferris Bueller". Both have been trained as Service Dogs. They check my blood-sugar level by smell - I am diabetic. Ferris was booked into this location at 613 W. Roosevelt Road, Chicago on July 9, 2025. There was some delay in staff arriving at this location at the booked time of 8:00am, but someone finally arrived and took my dog. He was returned to me at about 11:30am. He looked fine. Subsequently, he has developed a large patch of black hair on what is a light gray to white dog. This was due to some kind of injury being done to him during the grooming session at your facility that damaged the hair in these locations. Perhaps a burn. The abrupt change in color is a known result of skin injury, often during grooming by a careless or inexperienced groomer. This is well-documented including by the AKC. I've also attached a photo showing the injury area. I've owned a Bedlington Terrier for over 16 years and this is the first experience of groomer injury to my dogs. I'm hopeful that there isn't any longterm damage to Ferris Bueller from this grooming. The worst part? Reports directly to Petco are ignored by management.
casi matan a mi perro solo tiene un mes y medio cuando lo fui a recojer me vino con un OJO INCHADO ,LLORANDO y CON LA PATA ROTA.
I’ve been to this store three times to buy fish, and every time I got tired of waiting. No one came to help me, even after I asked for assistance. Very poor customer service.
Since Renique’s departure, the quality of care at this location has plummeted. Renique, the former salon manager, ran the salon with professionalism, patience, and genuine care. Now, the atmosphere is chaotic and concerning. My dog, Prince — an exclusive client of Renique for many years, calm and well-behaved — was labeled “overly sensitive,” denied grooming services, blacklisted, and blocked from booking online. This seems to be done out of spite, as Prince never had issues under Renique’s care. These actions are alarming and unacceptable, raising serious questions about how animals are treated here. We are following Renique to her new workplace, no matter how far, because she treats pets with the respect, patience, and kindness they deserve. 🐾
It didn't have a good experience purchasing at Petco. Available employee were too busy doing nothing instead help me and my daughter with her questions and whatever it was necessary for the pet. It was her birthday, I though at least some employee would be helpful to assist us during the purchase. Decided to not purchase anything there at the time - and never. The experience was not good, decided to make my purchase some elsewhere.
I've been a long time customer at Petco, Their staff is a bit undertrained in my opinion, please research what your pets needs before buying them at Petco, but they are incredibly friendly and do try their best. The dog toys are averagely durable, unlike some online alternatives, the vet spots are good to.
Empresa en Chile con un pésimo servicio y atención al Cliente, por su web. De paso para cualquier reembolso te dicen que en un máximo de 96 horas y luego no dan respuesta, siempre que están Validando. Y de paso borran los comentarios de Reclamo que se colocan en su perfil en Instagram para que no se conozca el Desastre que tienen aquí en su Web. No compren en su plataforma en Chile!!!
PESIMA EXPERIENCIA DE COMPRA, COMPRÉ EL 30 DE NOVIEMBRE Y AUN NO RECIBO LA COMPRA, TODAS LAS VECES QUE HE LLAMADO Y ESCRITO ME HAN DICHO QUE ESCALARAN EL CASO, QUE EL PRODUCTO ESTA EN LA EMPRESA DE PAQUETERIA. CUANDO PEDI LA DEVOLUCION DE MI DINERO ME DIJERON QUE TENGO QUE ESPERAR QUE EL PRODUCTO RETORNE A SUS BODEGAS. EN 20 DIAS NO HA LLEGADO A MI CASA Y AHORA TENGO QUE ESPERAR QUE SUPUESTAMENTE RETORNE A SUS BODEGAS? YA PASO DE SER UNA BURLA A UNA ESTAFA! NO COMPREN AHI!
Lleve mi perrita raza pequeña a corte y baño a las 2:25 supuestamente estaría 5:30 y me la entregaron después de 9:00 pm. Cerraron tienda y aún no terminaban
Lamentable como te engañan! Compras por internet, te envían el producto mal y pretenden que vayas a la tienda para ahorrarse el envío por su incompetencia. Promueven adopciones de animales y después venden animales que tienen por tiempos indefinidos encerrados y les preguntas y te dicen…Están acostumbrados a vivir así! Menuda fachada de que hacen el bien, felicidades por el buen marketing que puede engañar a algunos…
0 stars...HORRIBLE SAME-DAY DELIVERY SERVICE...You will be waiting more than 7 hours if you purchase more than one item.
I am a regular saltwater fisher buyer . On Nov 13 at 7:15 I purchased a shrimp from Ty . Upon get the shrimp from the tank it . Fell. . He said it would be fine. He died that night. I call the store spoke with Ty. He couldn’t resolve my problem. I ask for mgr. he said he was but refuse to make good on the shrimp he dropped He was complaining of being tired at work. He seems to be a nice guy and very helpful but I drive 80 miles to buy fish from them . I will be shopping around
Pésimo servicio de entrega, usan empresa Llegó. Se demoran 4 días en despachar, no entregan en conserjería de edificio, devuelven el producto a su bodega, y luego otra semana para volver a despachar o 20 días HABILES para devolver dinero. NO compren acá
Yes, Petco offers the Pals Rewards program which is free to join. Members earn points on purchases, receive exclusive discounts, and get special offers tailored to their pets' needs.
Petco typically sells small animals like fish, birds, reptiles, and small mammals such as hamsters and guinea pigs. They do not sell cats or dogs, but partner with local animal welfare organizations for pet adoption events.
You can reach Petco customer service by calling 1-877-738-6742, chatting online through their website, or visiting your local store. Customer service is available to help with orders, returns, and general inquiries.
Petco is a national pet specialty retailer that operates physical stores and online platforms across the United States. The company sells pet food, supplies, toys, and accessories for dogs, cats, birds, fish, reptiles, and other companion animals. Many Petco locations also offer pet services such as grooming, training, and veterinary care.
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