Si pudiera no le daria ni una estrella
Si pudiera no le daria ni una estrella

Petco is a national pet specialty retailer that operates physical stores and online platforms across the United States. The company sells pet food, supplies, toys, and accessories for dogs, cats, birds, fish, reptiles, and other companion animals. Many Petco locations also offer pet services such as grooming, training, and veterinary care.
Petco receives overwhelmingly negative feedback from customers, with many expressing dissatisfaction with grooming services and overall customer service. Reviewers frequently mention poor experiences at grooming salons, particularly after staff changes, leading to concerns about the quality of care for pets.
Customers report long wait times and unhelpful staff when seeking assistance in-store, contributing to a frustrating shopping experience. While a few reviewers highlight positive interactions with specific staff members, such as a helpful salesperson in Fort Myers, these instances are overshadowed by complaints about filthy store conditions and damaged products. Additionally, there are serious allegations regarding the treatment of pets during grooming sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 1.9 | 38 | 60% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 10 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 3.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 3.5 | 2 |
| Nov 25 | 2.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 63 most recent reviews.
“Dea was so friendly, knowledgeable and helpful - made my experience a 5-star”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | −16% | 63 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | −33% | 407 |
Bottom line: Petco is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 1.8).
63 reviews of Petco. Filter by what matters to you.
Si pudiera no le daria ni una estrella
PETCO en linea es una basura
Pet grooming overcharge
perro con 1 ojo menos
No me dan mi reembolso
No les vuelvo a comprar en linea
They always have the hay and bedding I…
Quick answers to the questions people ask most.
Most Petco stores are open Monday through Saturday from 9 AM to 9 PM, and Sunday from 10 AM to 7 PM. Hours may vary by location, so it's best to check your local store's specific hours on the Petco website or call ahead.
Yes, most Petco locations offer full-service dog grooming including baths, haircuts, nail trims, and ear cleaning. You can book grooming appointments online or by calling your local store directly.
Yes, well-behaved, leashed dogs and harnessed cats are welcome in Petco stores. Other pets should remain in secure carriers for the safety of all customers and animals.
Petco offers a 60-day return policy for most products with receipt. Live animals have different return policies, and opened food items may have restrictions for health and safety reasons.
Many Petco locations have in-store veterinary clinics that offer services like vaccinations, wellness exams, and basic medical care. Services vary by location, so check with your local store for available veterinary options.
Yes, Petco provides group dog training classes for puppies and adult dogs, covering basic obedience, socialization, and behavioral issues. Classes are typically led by certified trainers and can be booked online or in-store.
Yes, Petco offers buy online, pick up in store (BOPIS) service for most products. You'll receive a notification when your order is ready for pickup, usually within a few hours.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
Trustpilot Imported Trustpilot reviews | 1.9 | 25 | 40% | +1.1 | ● Low |
Petco Discounts rewards
Ha sido la peor experiencia de compra…
Horrible customer service Uncaring Groomers…
IN NEED OF TRAINING AT EVERY LEVEL
No vuelvo a confiar en petco ésimo servicio solicité en la…
El servicio de grooming lo hacen como…
Long time Petco customer!
The staff is friendly and the store is…
follow up to my first review
Not A Simple Transaction
Abysmal customer service at Petco Cookeville (TN)
I went to Petco looking for a companion…
Great variety of supplies and always in…
Yes, Petco offers the Pals Rewards program which is free to join. Members earn points on purchases, receive exclusive discounts, and get special offers tailored to their pets' needs.
Petco typically sells small animals like fish, birds, reptiles, and small mammals such as hamsters and guinea pigs. They do not sell cats or dogs, but partner with local animal welfare organizations for pet adoption events.
You can reach Petco customer service by calling 1-877-738-6742, chatting online through their website, or visiting your local store. Customer service is available to help with orders, returns, and general inquiries.
Petco is a national pet specialty retailer that operates physical stores and online platforms across the United States. The company sells pet food, supplies, toys, and accessories for dogs, cats, birds, fish, reptiles, and other companion animals. Many Petco locations also offer pet services such as grooming, training, and veterinary care.
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