Searching for calming chews and salmon oil.
The store was low on the stock I was looking for. Staff were not attentive or good at offering assistance.

Petco is a national pet specialty retailer that operates physical stores and online platforms across the United States. The company sells pet food, supplies, toys, and accessories for dogs, cats, birds, fish, reptiles, and other companion animals. Many Petco locations also offer pet services such as grooming, training, and veterinary care.
Petco receives overwhelmingly negative feedback from customers, with many expressing dissatisfaction with grooming services and overall customer service. Reviewers frequently mention poor experiences at grooming salons, particularly after staff changes, leading to concerns about the quality of care for pets.
Customers report long wait times and unhelpful staff when seeking assistance in-store, contributing to a frustrating shopping experience. While a few reviewers highlight positive interactions with specific staff members, such as a helpful salesperson in Fort Myers, these instances are overshadowed by complaints about filthy store conditions and damaged products. Additionally, there are serious allegations regarding the treatment of pets during grooming sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 1.9 | 38 | 60% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.0 | 10 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 3.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 3.5 | 2 |
| Nov 25 | 2.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 63 most recent reviews.
“Dea was so friendly, knowledgeable and helpful - made my experience a 5-star”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | −16% | 63 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | −33% | 407 |
Bottom line: Petco is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 1.8).
63 reviews of Petco. Filter by what matters to you.
The store was low on the stock I was looking for. Staff were not attentive or good at offering assistance.
Compre un terrario grande, primero me lo querian mandar en uber en moto, les dije que no, que seguro llegaría roto!! Lo mandaron en un coche de disque un mensajero interno, llegó con un vidrio roto!! aparte argumentan que de la tienda salió bien, y ni evidencias tienen de eso! y ahora que si quiero cambiarlo o rembolso, yo tengo que ir a la tienda... no se hacen responsables, pésimo servicio, pesima venta!!
I was at the Petco in Fort Myers Florida this afternoon and had the most wonderful sales person! Her name is Dea and she helped with my purchase and offered suggestions for the best color -and even helped me decide on an engraved name tag. I needed to purchase a collar for a stuffed animal "Capybara" I knitted for my granddaughter. Dea was so friendly, knowledgeable and helpful - made my experience a 5-star!!!
Una basura total
WOW people gave PETCO 2 stars. I WOULDNT GIVE THEM A 1 STAR!!! GROOMERS AND GROOMING POLICIES ARENT POSTED AND GROOMERS ARE AGGRESSIVE. I TOOK MY BLIND MINI DACHSHUND IN AND THE GROOMER LITERALLY PULLED HER BY HER HARNESS ACCROSS FLOOR TO BACK ROOM! I said" why would you pull her in like that but carry them out!". She said" it's our policy". GOOD GOD! TALK ABOUT MAKING PETS MORE SCARED AND FEARFUL! PLACE IS A DUMP! A BUNCH OF HACKS! DONT GO TO WAUKESHA WISCONSIN PETCO!
Quick answers to the questions people ask most.
Most Petco stores are open Monday through Saturday from 9 AM to 9 PM, and Sunday from 10 AM to 7 PM. Hours may vary by location, so it's best to check your local store's specific hours on the Petco website or call ahead.
Yes, most Petco locations offer full-service dog grooming including baths, haircuts, nail trims, and ear cleaning. You can book grooming appointments online or by calling your local store directly.
Yes, well-behaved, leashed dogs and harnessed cats are welcome in Petco stores. Other pets should remain in secure carriers for the safety of all customers and animals.
Petco offers a 60-day return policy for most products with receipt. Live animals have different return policies, and opened food items may have restrictions for health and safety reasons.
Many Petco locations have in-store veterinary clinics that offer services like vaccinations, wellness exams, and basic medical care. Services vary by location, so check with your local store for available veterinary options.
Yes, Petco provides group dog training classes for puppies and adult dogs, covering basic obedience, socialization, and behavioral issues. Classes are typically led by certified trainers and can be booked online or in-store.
Yes, Petco offers buy online, pick up in store (BOPIS) service for most products. You'll receive a notification when your order is ready for pickup, usually within a few hours.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
Trustpilot Imported Trustpilot reviews | 1.9 | 25 | 40% | +1.1 | ● Low |
Nasty stuff, filthy store
casi matan a mi perro solo tiene un mes…
Compre un terrario grande
It didn't have a good experience…
Searching for calming chews and salmon oil.
compre Vital care por que no tengo…
Lleve mi perrita raza pequeña a corte y…
PESIMA EXPERIENCIA DE COMPRA
0 stars...HORRIBLE SAME-DAY DELIVERY…
I have the Petco app and I love their…
Reclamo por Reembolso
Pésimo servicio de entrega
Señores no recomiendo comprar en petco…
Me registre para las promociones de mi…
Yes, Petco offers the Pals Rewards program which is free to join. Members earn points on purchases, receive exclusive discounts, and get special offers tailored to their pets' needs.
Petco typically sells small animals like fish, birds, reptiles, and small mammals such as hamsters and guinea pigs. They do not sell cats or dogs, but partner with local animal welfare organizations for pet adoption events.
You can reach Petco customer service by calling 1-877-738-6742, chatting online through their website, or visiting your local store. Customer service is available to help with orders, returns, and general inquiries.
Petco is a national pet specialty retailer that operates physical stores and online platforms across the United States. The company sells pet food, supplies, toys, and accessories for dogs, cats, birds, fish, reptiles, and other companion animals. Many Petco locations also offer pet services such as grooming, training, and veterinary care.
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