Great service from Zoe
Great service from Zoe, very pleased with SwitchboardFREE so far. Handsets arrived promptly and were plug n play. Existing number also ported extremely quickly.

SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Great service from Zoe, very pleased with SwitchboardFREE so far. Handsets arrived promptly and were plug n play. Existing number also ported extremely quickly.
Very quick service instant operation and full of features I hope and think this will benefit my business going forward
This company is buch of crooks! no rufund for all the credits you dont use. Asking for a lot of documents before you can use credits to call premium numbers? What gives!? Even proper phone companies do not need those hassle! Dont ever bother asking for call back as you wont receive any!
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We've been using Switchboard Free or years for four different entities and they are excellent. The service just works and is very flexible, and even our customers love it! The billing is clear, the online support is great (it's the only chat I'm happy to use) and you can speak to someone straightaway in the UK if you prefer to phone. I have no hesitation in recommending the service.
Great fast service and helpful staff. Will accommodate your requirements. Telephone line was up and running in few minutes and handsets were received within a week.
I've been a customer of SwitchboardFREE for approximately three years, and it's with great regret that I find myself compelled to write this review. My journey with them, which initially seemed promising, has taken a frustrating turn, particularly in recent times. Firstly, the mobile app's usability is far below acceptable standards. Navigating through the app is a constant struggle, with frequent crashes and glitches that make it virtually unusable for any practical purpose. This has significantly hampered my ability to manage communications efficiently, a critical aspect of my business needs. Moreover, the customer service experience has been profoundly disappointing. Each interaction has been marked by long waiting times, unhelpful responses, and a general sense of apathy towards resolving customer issues. This lack of support and understanding from their team has only added to the mounting frustrations. The most pressing issue, however, has been with porting my number to another provider. Despite my repeated requests and the considerable time I have spent trying to resolve this (over 60 days and counting), SwitchboardFREE has continually failed to release my number. This is more than an inconvenience; it's a significant disruption to my business operations and communications. In summary, my experience with SwitchboardFREE has been extremely unsatisfactory. The subpar mobile app, poor customer service, and the inability to efficiently port my number have led me to the decision to not only leave their service but also to advise others to consider alternative providers who value customer experience and reliability.
Poor Service, poor response and a largely dishonest company. Would never recommend a company that is prepared to take someone’s money who have not even used the service and cancelled literally after two (2) days. The company claims that they have a right to lock me in for 99 days despite my displeasure with my very early, very poor experience. May be legal but totally immoral! Shame on you Switchboard Free! Many more honest and capable service providers available as an option to the public
This company decided to lock me into a 90 day term despite me cancelling my service within 2 days of signing up due to evidently poor customer service and ridiculously poor support overall. An absolute bunch of blatant thieves to steer well clear of for those looking for a VOIP service. Fortunately there are many better and reliable choices out there.
SwitchboardFree deliver what they promise. Very happy after 1 year of using this service!
We switched two lines over to SwitchboardFREE it was a bit of a nightmare due to multiple complications with the old providers but SwitchboardFREE were very supportive and we got it done in the end. The range of services offered are good and the system is very flexible for routing calls to different UK staff members, the dashboard is comprehensive and quite user friendly plus the Softphone app is first class, there are not really any downsides except they don’t lend themselves to international calls unlike almost all other providers hence we have retained facilities with Number People and Telappliant who are two other good reliable providers. Everything considered SwitchboardFREE are first class and probably the best if you are are a 100% UK focused business.
The virtual number stopped working for several days but SB didn't think it was necessary to inform me of this "little" issue. NO NUMBER = NO BUSINESS! SB issued several demands for payment when luckily my bank account had insufficient funds to pay their invoice. However, they issued the demands for overdue payment before issuing the invoice! I was charged for their WhatsApp Business porting service which I could not setup no matter how many times I tried. I have used this company in the past but never again. Their standard of services have dropped through the floor for it to be considered viable option for small businesses or entrepreneurs.
The call quality is always poor even though we have excellent broadband connection.
So a few months ago I left a 5 star review because people were offered free ear buds, so I went with it for a free gift. So here is an up to date review. I have had a problem with a voip phone for nearly 2 weeks now. 12 emails sent, numerous phone calls. The technical team are completely useless. They come out with the most ridiculous solutions, even my 11 year old daughter said that won`t work. So basically avoid this company if you have a problem it won`t get sorted. With regards to the reply below. So why if the phone which is not meant to work in a pc works in my wife's pc? Coming out with many excuses and none of them are viable.
Every option is useful. Good service and customer support.
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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