Great service & pricing
I have had great service from Switch Board FREE, great customer service and easy to get hold of. Competitive pricing would recomend.

SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
I have had great service from Switch Board FREE, great customer service and easy to get hold of. Competitive pricing would recomend.
I have been using Switchboard for many years and I have never had any problems. They have lots of different add ons and services that you can access, and overall its a great service. Customer service is also great, good communication if ever I've had an issue, its always been sorted as quickly as possible. I also find their services very reasonably priced compared to other companies providing a similar service.
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Simple and easy to use. Quick real human support when you need it too.
Simple, efficient and very cost effective. Great switchboard options and hold music giving us an advantage over the competition and promoting our company’s core values while.
What an ironic company name. SwitchboardFREE. Nothing is actually free. They make it intentionally difficult to cancel. It's completely unreasonable. You can't do it yourself online. You have to email them. First they stall with their "security check" asking for details already provided. As part of their "security check" they also want your password details (are they storing this in plain text!?). Then they'll tell you they need 90 days notice despite that not being in the "terms & conditions" or "small print" actually presented to you when you're choosing a billing plan. Pro tip: Don't go anywhere near this company.
I used Switchboard free for my small business and found both the products and the customer service, second to none! The ease of the system is good for a novice like myself and I felt that the product was value for money. My telecoms solution was sorted! I don’t use Switchboard free now as my business has changed but will certainly be using them in my future endeavours!
AVOID!! They make it impossible to close/cancel your account. I've had a number with SF that isn't really used. There is no option to cancel on their website and they don't respond to emails (they send you a ticket number back and that is it). So I cancelled my payments and sure enough they got in contact then. They called an called saying I hadn't given notice. They agreed to cancel the contract when I paid the outstanding amount. I gave them card details for a one off payment and WITHOUT MY PERMISSION OR KNOWLEDGE they saved my card details and have started taking out the regular monthly payment from that card! Despite agreeing to cancel my contract!!! I have called them - and surprise surprise - the person I got through too couldn't deal with 'my situation' and someone would call me back. Just like them cancelling my contract - it's not happened. I've had to instruct my bank to revoke the transaction instead - but no doubt the letters and calls will start again now!! Terrible terrible service. Would never use again!
A super service from a team of lovely people. Very impressed and happy with all aspects of the service I receive.
Surprisingly easy to use, cost-effective and feature-rich switchboard system. Setup a number (geographically located anywhere) then add your number(s) to divert incoming calls to, or use the mobile app to receive calls via that. You can setup time & logic based rules, for example to divert calls to different colleagues on particular days or between chosen time slots, use voice mail, have calls automatically recorded and even auto-transcripted to save you having to listen to them (a great feature if you're not great understanding strong accents for example!). Highly recommended
SwitchboardFREE have supported us with non-profit charity pricing and are always available to help with any enquiries. We have used their service for many years now for ticket sales and other enquiries and never had a problem.
We have been using Switchboard Free for about 2 years now, we have had no reason to look elsewhere. Their prices are competitive and customer services are always very helpful. The soft phones have been so useful and adding different features to suit our business is very easy. They are very flexible so we can add and remove features when we need, saving money.
Friendly informative with fast resolution.
I've used Switchboard Free for a number of years now and had nothing but a stellar service from the team. The technology behind the phone system is easy to setup and use and their pricing is the fairest in the market. I would highly recommend Switchboard Free!
Switchboard Free has made my life easier. So, I run my own small business and have an Acupuncture Clinic around the back of my house. This made taking telephone calls in my home quite troublesome. Switchboard Free makes this so much easier. I have my calls coming through to my mobile so if I'm out and about I can still take calls from potential patients. I also pay a bit extra for my own local rate number which is a bonus for patients calling me. I can set times that my phone line is open and this is brilliant because people can't call me at all times of the night (which has happened before doing things other ways). Thank you Switchboard Free for making running my business so much easier.
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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