I paid all dues and give all the…
I paid all dues and give all the required documents but still my account is inactive and even I did not get reply from the administrators or authorities of switchboard free.

SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
I paid all dues and give all the required documents but still my account is inactive and even I did not get reply from the administrators or authorities of switchboard free.
Always having, someone to attend to your needs, also quick and straightforward, above all they were honest.
Switchboard its amazing and very easy to use, you can set up all through your login and don't need to worry about missing calls or such. We are very pleased with the service, recommend 100%.
have used them for years since setting up my own company. Easy, competitively priced and excellent customer services!!
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Very pleased with service. Any requests are always actioned quickly and efficiently, very competitive price and friendly account manager.
Having used this service now for over 5 years, it's easy to sign up and setup. It has a great online interface for controlling everything and the customer service when I've had the odd question has been speedy and efficient. A great cost effective service!
Switch board has always kept me up to date, the versatility to have them answer you call and take an equiry for the company is a nice touch.
We find the system easy to use in our business. It's easy to set opening/closing hours and add team members on the system. I would note that the 2 different apps required make things a little confusing and clunky to make changes to the operating settings.
We have used switchboard as a business now for many years, and would highly recommend them to anyone. With a large customer database they do not only offer to take calls but provide a brilliant service wherby calls can be redirected and recorded.
Great service, easy to use and very reliable.
I have been a customer of SwithcboardFREE for many years. They provide a brilliant service that allows me to receive calls at the office and also on my mobile when out and about. The support is superb and really helpful when I have needed them. I have been happily recommending them to friends and associates for a long time.
I have been using SwitchboardFREE for around 6+ years now and can honestly say it’s great value for money and has never let me down at all. There are plenty of options to choose from whether you’re just starting and simply need a landline phone number to operating multiple phone numbers and redirected to as many or 1 number as you choose. I will never stop using this service all the time I have a business.
I've been with SwitchboardFREE for almost four years and have a geographic number with them as well as VoIP. One thing I need from suppliers is good customer service and SwitchboardFREE don't disappoint. Whenever we have needed help or advice, the response has been quick, friendly and efficient. I can't recommend SwitchboardFREE highly enough.
excellent phone system
SwitchboardFREE provide an excellent service which allows me to flow all my customer enquiries into whichever work stream is appropriate for the time of day and day of the weekend. I appreciate the level of flexibility and control offered. Would highly recommend.
Excellent customer services fantastic service for the small / medium Business owner Value for money and very helpful staff
We have been using switchboard free for a few years now and they are very professional. The service is impeccable and they are only a phone call or an email away for support. Far better than their competitors and very reasonably prices.
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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