Customer Service
Friendly, helpful and solution focused. Brilliant customer service

SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Friendly, helpful and solution focused. Brilliant customer service
Response time and service continuity
Laura dealt with my enquiry for tech support and was truly first class! Efficient, effective, prompt, and polite throughout. Nothing was too much effort, and she addressed everything I needed help with first time perfectly. A huge asset to the company. Thank you 🤗
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Quite amazing company. Their customer support is outstanding, especially from Sharon Harris, who managed to do what seemed to be the impossible. A brilliant communicator. Could not have been more helpful is solving my unusual requirement in a very friendly manner. Will update my review once everything is ported and live.
Zoe was amazing with helping our charity with our onboarding. We had been treated terrible by our previous provider Ever Reach and have advised everyone in our sector to switch to Switchboard Free. The stress of moving because we did not know who our phone numbers were provided by was minimalised with the help of Zoey I think we would have just gone back to our original provider if it wasn’t for her support. She was polite, professional and above all patient and she really listened !!! She is a serious asset to your team and you are lucky to have her.
Really top class service. Zoey was so helpful and the process helped by her knowledge and advice.
We have been using SwitchboardFree for a number of years now and have never had any problems - new numbers allocated quickly, full user friendly dashboard to track and monitor all calls as well as call recordings. Customer service is great and communication is always prompt whenever i need to contact them. All in all a very good company should you ever need have a requirement for a service like this.
Great service from Laura, have used for approx 12 months now - great service
I have used SBF for many years, great product and always reliable. Control every aspect of the service on 1 screen and customer service is the best, helpful, friendly and knowledgeable. Thank you Zoe 😊
Brilliant. Fantastic. 10/10 Katie made it a joy x
Katie was very helpful, friendly and polite
Used for a few years now and great fast customer service. Easy to use system that is great vale for money.
Sharon Harris helped me to have this purchase successful she was really humble
V good customer service - a human being answering the phone quickly. Thank you+++++++++++
Excellent customer service from Katie. Very patient and explained things well. Thanks
Excellent service and very fast response time. Laura is a credit to the company.
Excellent service Excellent support using switchboard service for my multiple business since 3 + years. Strongly recommend
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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