Great service, staff, website and apps
Been using Switchboardfree for years, absolutely brilliant

SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
Reviewers consistently praise SwitchboardFREE for its outstanding customer service, highlighting staff members like Laura, Zoe, and Ali for their helpfulness and efficiency. Many customers appreciate the simple sign-up process and the overall quality of service, noting that their needs are met promptly and professionally.
Positive sentiments emphasize the company's responsiveness and the personal touch of speaking with real people instead of automated systems. However, some consumers express frustration with unresolved issues, particularly regarding phone number verification and invoicing concerns, indicating a lack of follow-through on support requests. Despite these criticisms, the majority of feedback remains favorable, showcasing a strong commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 394 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 16 |
| Sep 24 | 4.5 | 11 |
| Oct 24 | 4.3 | 6 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.3 | 16 |
| May 25 | 3.9 | 8 |
| Jun 25 | 4.0 | 16 |
| Jul 25 | 5.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 394 most recent reviews.
“Simple sign-up process and outstanding customer service from Laura”
“This company has impacted my business more than once now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | +4% | 394 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | — | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | — | — | 8 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: SwitchboardFREE VoIP Phone Systems is #2 of 5 on overall rating in this group.
394 reviews of SwitchboardFREE VoIP Phone Systems. Filter by what matters to you.
Been using Switchboardfree for years, absolutely brilliant
Excellent. We have been using SwitchboardFree for several years now and have always enjoyed a great relationship. Any problems; due to my mistake, have been solved when I phoned for support. The operators have always been very friendly. Statistics have been easy to obtain in the form I wished to see them and then download. This has been an enormous benefit.
I have been using SwitchboardFREE for a number of years now and it's extremely easy and reliable to use. There is a great selection of features available such as music on hold which has a wide range of categories to choose from
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Excellent customer service - again. This is the second review I've written for SF as when I had an account query it was excellently and empathetically dealt with. This time it was a technical issue, and - speaking as someone who's been in technical support for more than 20 years - I can say that it was a pleasure to deal with them. Zoe was prompt, friendly, polite, and not only advised me on how to work round the issue but offered to help in any other way she could while the core issue was addressed. Great customer service like this gives me the confidence to continue using Switchboardfree for many years to come. Thank you!
I've been using SwitchboardFREE for many years to manage the inbound calls to our call centre. Their software is easy to use, prices very competitive and their staff are very attentive. Highly recommended!
I have been using the service for a couple of months now, it's a new way of working for me and I cannot recommend highly enough. The customer service is always quick respond and always resolved efficiently. Thanks Katie!
I couldn’t run my business without Switchboard free, I travel a lot for work and I can log in on the app wherever I am to change my redirected numbers immediately. The customer service are excellent and always happy to go the extra mile, can’t recommend enough.
Always enjoyed using there products either when working for another company or my own. Can't wait for there outbound service to start!!
This is an amazing Company. Great Staff Members, pick up calls quickly and solves any issue quickly. I would definitely recommend to any business to work with them.
Excellent presence on our website and indicates a larger sized company than we are with great inbound message before connection to our team, greatly impressed with service and support.
I would not hesitate to recommend SwitchboardFree to anyone. They system is straight forward to use and the Customer Care is the very best around.
I would not hesitate to recommend SwitchboardFree to anyone. They system is straight forward to use and the Customer Care is the very best around.
Fantastic company, been with them for 5 years and never had a problem. Switchboardfree have helped me grow my business with a reliable service and a landline phone number linked to 2 different mobiles so we can take calls wherever we are. Cannot fault this company. 100% recommended by me
SwitchboardFREE is a UK-based provider of virtual phone numbers and VoIP phone systems, designed to meet the communication needs of businesses operating from both office and home environments. The company offers a range of services, including virtual landlines that allow users to manage calls efficiently without the need for traditional phone lines. Targeting over 80,000 businesses across the UK, SwitchboardFREE focuses on delivering cost-effective communication solutions that enhance connectivity and flexibility for various organizations. By providing reliable VoIP technology, the company aims to simplify the way businesses handle their telecommunication needs, making it easier for them to maintain professional communication channels.
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