Ordered but never received..
Ordered but never received... Got a track and trace, wasn't home when delivered. Should be in the mailbox, nothing Found. Multiple mails has been send, no answers received. Never again!

The Boutique Soccer is an online retailer specializing in classic football jerseys and soccer-related merchandise. Catering to soccer enthusiasts and collectors, the company offers a wide selection of original quality jerseys from various clubs and national teams, including popular retro designs. Customers can also find soccer equipment such as kits and balls, as well as personalized custom printing services. With a commitment to providing exceptional service, The Boutique Soccer ensures fast shipping worldwide and free returns on orders over a specified amount. The company's user-friendly website features promotions, including discounts for first-time buyers, making it a go-to destination for soccer fans looking to elevate their game and show support for their favorite teams.
The Boutique Soccer receives mixed feedback from customers, with a significant number expressing frustration over order fulfillment and customer service. Many reviewers report issues with not receiving their orders or experiencing long delays, often without any communication from the company.
Complaints about unresponsive customer service are prevalent, with several customers stating they sent multiple emails without receiving a reply. However, there are positive remarks regarding the quality of the jerseys and the smoothness of transactions when orders are successfully completed. Some customers appreciate the timely delivery of their items and the accurate sizing guides. Overall, while the product quality garners praise, the persistent issues with order management and customer support lead to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Smooth transaction and timely delivery, no issues at all”
“Ordered but never received”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 3.3 out of 5 (fair) | 1.7 out of 5 (poor) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: The Boutique Soccer is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.7).
60 reviews of The Boutique Soccer. Filter by what matters to you.
Ordered but never received... Got a track and trace, wasn't home when delivered. Should be in the mailbox, nothing Found. Multiple mails has been send, no answers received. Never again!
No good. Ordered Arsenal retro jersey for my mate in April. Came in about 5 weeks. Size is smaller than advertised. I reached out 6 times via email for a return and to get a new size. No reply. 60 buck shirt sitting in the drawer, useless. Never recommend to anyone.
Keine Antwort auf Mails! Einfache Retoure Wunsch, meldet sich keine!
On the 14th of november 2024 I placed an order of two jerseys, the package was supposed to arrive on the 8th of December at most. During the waiting process, I never got any updates about the package and I started to believe I would not receive anything. On the 10th of December the package arrived containing only 1 of the 2 jerseys I had ordered. I waited a couple of days to see if they had been sent in separate orders but it was not the case. Since then I have been sending emails from several accounts notifying of my problem, and providing me with my order number. In one occasion they answered quickly, but when I stated my problem and asked for either the jersey to get sent again or a reimbursement they stopped replying and there hasn't been a reply from them since then. It's been several months of me sending emails and getting back with nothing, they have completely disappeared and on their website there is no help provided neither. This is a either a big scam or a website with the poorest costumer service I've ever seen.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 50% are 1–2★.
Let me know please where my order is? I have the feeling that this is a scam. Order #28173
I have been waiting for a t-shirt almost for 3 months, and I didn't get even a parcel number. Not recommended. (Edited) Thank you to replay here in stead to do that after all the emails I have been sending you! The address was ok, I can get packages from China, whole Europe and Latin America without any problem with the address EXACTLY the way I wrote you. Your company is the only one with complications to do that. I really appreciate if you reply mails, and by email let me know which delivery did you used and please, the parcel nr.
Customer service reageert niet op e-mails, meer dan een maand geleden eerste e-mail gestuurd voor het retouneren van een besteld shirt. Nooit reactie op gehad.. ook op vervolg e-mails wordt niet gereageerd. Ze geven aan dat de reactietijd 3 tot 7 werkdagen is, inmiddels wacht ik al meer dan 20 werkdagen op een reactie..
Order 31009 can you check where it is ? Suppose to be delivered between 04 August - 24th still not here and it’s saying on the tracking that it’s waiting for next steps in transit since 19th of August… Need it here for Thursday as I’m going to Manchester on Friday and I bought it specifically for that trip. Thanks Thanks for the tracking number but who’s delivering it ? What courier company is it? Is it A Post, DHL or Fastway? Thank you
I reveived the respond of Boutique soccer on my review/complaint regarding order number 29952 on August 18th, the goods were on its way and I should receive it within few days. Still the status of the concerning order is that it is being processed (not on its way). It is a week later now and still received any goods. How reliable are these responds ....?
Arnaque ! Jamais reçu ma commande, j’ai envoyé 6 mails sans aucune réponse avec toutes les infos nécessaire .. Vous Répondez vite ici quand ça impact votre visibilité mais jamais par mail, ça serait peut être plus simple pour échanger ?
Ordered for 110€ on 31 of May 2025. Got a tracking link, my ordered stayed stuck in a pending status. It has been 3 months, I sent 3 mails to receive an update and still haven’t even received a word of answer. I feel completely scammed. Do not order from this website
Jeg bestilte en Barcelonatrøje tilbage i juni måned, som stadig ikke er leveret. Jeg har forgæves forsøgt at komme i kontakt med dem, men de svarer ikke på mails og jeg kan ikke finde et nummer at ringe på. Super dårlig oplevelse, har næsten givet op.
Still waiting for order from June. No response for delivery date or for return money back.
Shipment from order #25156 The jersey I ordered in March still has not arrived. My emails were answered until two months ago, and in such a tone that I do not even wish to detail it here. Whoever cannot fulfill an order should rather work on that instead of writing ironic replies. For two months now you have not responded, but if you do not do so as soon as possible, our case will take another course. I am not willing to give up a single cent because of these amateurs.
Hello Boutique Soccer, So I made an order last month, July 16th and it hasn't arrived yet (which at this point I totally get it that it takes 25 days or a whole month to ship). But this isn't about that. I also made another purchase on aug 1st on France 2006 Zidane jersey and I ordered a wrong size by mistake. I tried emailing you guys to change the shirt size, but no reply what so ever. Instagram no. Emails no. and then finally, the worse news - "shipping on its way". I'm not here to complain but to reach out to you guys as a last resort. PLEASE CHANGE THE SHIRT SIZE!!!! I know its not too late. and one more thing please have some courtesy to reply back to your customers. Not angry, just sad that such a good website isn't growing or paying attention to its customers :( My Orders : 21th July (Order #29869) 1st August (Order #30962)
Received two mystery football shirts that shipped from China. The tag on the “Arsenal” shirt links to a French kit and the “Ireland” kit was clearly fake. They arrived in a dusty plastic bag, not the fancy box shown online. The “treasure trove” turned out to be just two plain tees, no extras, no info. Plus, I had to pay an extra 31 AED on delivery that wasn’t mentioned before. Also, their Instagram says they’re EU-based, but my package shipped from China. Very poor and misleading all around. Contacted the company for an explanation and resolution to be offered store credit if I return at my own expense. Pants company
Op mijn eerdere review een reactie gekregen waarin men mij een beetje belachelijk probeert te maken. Dit zegt wel genoeg. Zoals eerder aangegeven heb ik het originele shirt van Adidas zelf ontvangen en dan durft men ook nog te zeggen dat het productieland niet kan. Wat een stelletje boeven.
Bad experience! We ordered a shirt on June 8th. No delivery even after 8 weeks! Tracking link has expired... Contacting the support team twice. First answer: sorry, we are short of staff. No answer to second email. I would strongly recommend not to do business with this group.
The Boutique Soccer is an online retailer specializing in classic football jerseys and soccer-related merchandise. Catering to soccer enthusiasts and collectors, the company offers a wide selection of original quality jerseys from various clubs and national teams, including popular retro designs. Customers can also find soccer equipment such as kits and balls, as well as personalized custom printing services. With a commitment to providing exceptional service, The Boutique Soccer ensures fast shipping worldwide and free returns on orders over a specified amount. The company's user-friendly website features promotions, including discounts for first-time buyers, making it a go-to destination for soccer fans looking to elevate their game and show support for their favorite teams.
This profile hasn't been claimed by the business owner.