Really quick
Very quick with the payment

The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
It was an easy experience selling my phone to mobile guru, and they paid me the expected amount in a short period of time. It was easier than I thought it would be! I would use again.
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The experience was smooth and very easy. The team at mobile guru were very responsive and communicated with me very efficiently at every step of this journey. I would highly recommend them based off my experience.
The process was quick and easy. Mobile Guru kept in touch and I always knew what was happening in terms of them receiving the phone through the mail and MG providing the money. The feedback on the condition if the phone I sent was clear and honest. I believe I got a fair price for the phone.
I have sold mobile phones to Mobile Guru on a number of occasions. Every time I dealt with Mobile Guru has been a easy, painless and straight forward transaction. They are great communicators at every step of the process and are quick to advise on the status of the order. Their cash offer is excellent and payment within one to two days of sale confirmation. I have had nothing but the gold standard service from Mobile Guru. Keep up the great work!!
Honest quotes and the best quotes for selling my phone .Fast payment . Just good honest service .
Great communication and lovely stress free transaction, great price as well.
Smooth, hassle free and excellent execution. Loved it
Great service Sold my iphone13 128gb for a great price of 460$ (highest among the sites)
Great communication and an easy process
I just sold my iPhone 13 Pro Max with mobile guru . The whole process was easy and professional. I received the funds within 6 days of posting out my phone. They also have a contact centre you contact and discuss any concerns you have. I couldn’t be more happier highly recommended
First time using MobileGuru. Exactly what it says on the can. Everything happened just like clockwork, and they offered a better price than my Telco. I’d use them again.
This was my first time using mobile guru and I was surprised on how easy the whole process was. I received email notifications at every step and the payment went into my account with no hassle I will 100% be using mobile guru again as the eh are safe and reliable
The process was efficient and straightforward. For anyone seeking this type of service, I highly recommend it. As a first-time user, I appreciated the simplicity and lack of hassle. You receive a quote, pack your phone, and ship it using their provided label. After the phone arrives, they assess it and confirm the value. You then have the option to accept or decline the offer. If you accept, the funds are transferred to you the next day, completing the transaction smoothly.
This is my second time I have sold Mobile Guru my phone. Could not be happier with the simplicity of the whole transaction. Why you bother with the eBay’s, Marketplace or anywhere else. They send you a post fee docket then they test the phone and direct deposit the money into your account. It could be a little faster to be honest but you know it will happen. They communicate with you through the whole process. Thank you for the second time Mobile Guru.
Quick and easy process to trade in my phone. Explained everything to me and made it simple.
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
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