Straightforward, transparent, prompt
Friendly staff, very prompt and clear through the process.

The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
Friendly staff, very prompt and clear through the process.
The best company that I have dealt with when selling an unwanted device. Not only do they honour their price but you are well informed on the progress from the time they receive your device until completion and receive there offer and it’s easy as yes or no to accept and the money is in your bank account within 1 day
Very quick assessment of my device and quick payment also. Offered more than any other mobile sale website I could find. Very happy with service, will definitely use again
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Returned older iPhone model for a decent price. Easy process, fast return of trade in price paid into bank account. Defiantly using them again Would recommend
Very easy process, great communication and received my payment within a few days of being delivered to them. Will definitely use again!
Amazing, trustworthy, perfect communication, quick and easy.
Those guys did an excellent job selling my phone to them. All steps are pretty clear and straightforward. Love it, definitely come back after!!
Couldn’t believe how easy and quick it was to sell my phone. Received exactly what I was quoted….fast. Will definitely use again.
I always sell my devices through Mobile Guru. They are always quick to process the device check and send the payment through. They also always have the best prices and great customer service.
Quick and easy process. Got the best deal.
I purchased an iPhone 11 Pro which was advertised as an Australian model yet I recently found out that it is a North American model. So it has always had poor reception and, with the closure of 3G, reception and emergency calling will be even worse. Do not believe their advertising that all their phones are "Genuine Australian sourced" or "Locally sourced". They admitted to me in an email that "We source devices from around the world". They refuse to swap my phone for an Australian model. Update: After 8 weeks of negotiation Mobile Guru agreed to replace my phone with an Australian model. The phone they sent is in excellent condition. I think they will now be more careful to supply Australian models to Australian customers. My trust in Mobile Guru has been restored.
Easy to sell my iPhone 11, offered more than anyone else, paid postage, assesed quickly and paid the next day. Could not be happier!
Efficient online interaction, prompt response and payment for phone trade!
Easy process and clear communication! Would use their services again.
Excellent fast service and fair pricing. Will be back next time.
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
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