The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
Fast and honest business - my go-to place for selling my phones when the contracts are up. I've sold 3 phones via Mobile Guru over the past 2 years, each time they've honoured the (great) price offered and paid me quickly (although there was one instance where it took a week). Most recent sell went smoothly and looks like they've improved to AU Post Express which had tracking and got to them from Sydney overnight.
Quick and easy service with prompt payment
Really easy and fast. Will use them again to recycle old phones
I sent my iphone 16 pro max off to mobile guru after receiving a quote online, parcel label sent immediately to my email, which is reply paid, no delivery fees! Phone was recieved by mobile guru, a few days later, tested within 24 hours, awaiting payment which I’m sure wont take long. Turnaround time <1 week (including the weekend). Communication 10/10 and true to their quoted price, highly recommend mobile guru!
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Re: Major Failure I ordered apple iPhone 11 - 256GB which was advertised Pristine in condition for $427.00. I also took the Reebelo Care 2 year Extended Warranty until 2026-04-24. I have had several issues with the screen of this IPhone 12 in the past 8 months. I have send the phone back to the vendor three times. It was repaired and sent back to me on 3 occasions claiming to have fixed the fault. 1ST Incident – 30th May 2024 2nd Incident – 05th July 2024 3rd Incident – 27th August 2024 Now I have a 4th Incident – 2nd December 2024. Now I am also receiving this message about my battery health. "Important Battery Message Your battery's health is significantly degraded. An Apple Authorised Service Provider can replace the battery to restore full performance and capacity. Maximum Capacity - 72% This is useless phone.
Selling my phone at Mobile Gurus was very quick, easy, and safe. I dropped off my phone in person on Saturday, and they had a price for me to accept or deny in around 2-3 hours. They told me what to expect and their emails were very user friendly. Highly recommended if you want to sell your phone quickly and without any hassles.
My son put me onto the mobile guru website, as I just upgraded to a new phone and was trying to sell my old one on Facebook marketplace.. my son told me not to do this and not to meet up with buyers as there was so much scams going on he was afraid for me.. The mobile Guru entire experience was excellent from the initial email, to sending them my old phone to receiving the money into my account was very professional and went smoothly and without any issues.. On Monday I filled out the application that instructed me what to do with my phone that I wanted to sell.. The mobile guru kept me updated ever step.. by 2pm that same Friday I had the price for my phone we had agreed on in my account.. Thanks Mobile Guru for your amazing service. I would recommend your business to others to to sell a phone..
Excellence service.
Brilliant business. I would recommend to anyone wanting to sell their phone
Pretty easy and fast experience
Very fast and very convenient service. Made it super easy and comfortable for me
A trustworthy company that offers the highest amount possible for all devices. Excellent customer service that’s both professional and friendly. I was also amazed at how quickly my request was fully completed. I highly rate and would recommend Mobile Guru to everyone I know.
My experience with mobile guru was a great one. They are fast, efficient and communicate well. The transaction of the sale was fast and in my account within 24 hours. For anyone wanting to sell your phone to them, I say go for it. Only downfall was I was quoted a higher amount then I got but the at the end but it was still a great deal.
They did not pay me for my order, then I reached out for help and they just ignored me
Happy with the sale of my 2 phones,prompt payment into my bank account,good communication with this company,thank you
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
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