The Smart Logistics is a London-based company specializing in professional removals and relocation services. With over 26 years of experience, the company provides tailored moving solutions for both residential and commercial clients. Their range of services includes house removals, office relocations, man and van services, packing assistance, and appliance transport, ensuring a comprehensive approach to meet diverse customer needs. Targeting individuals and businesses requiring efficient moving solutions, The Smart Logistics aims to streamline the relocation process. Their expert team assists with planning, packing, and transport, allowing customers to focus on settling into their new spaces. The company is dedicated to delivering reliable and stress-free moving experiences, making it a trusted choice for those looking to relocate within the UK.
The Smart Logistics receives overwhelmingly positive feedback from customers, highlighting their reliable and friendly service. Reviewers frequently commend the team, particularly Sam and Luke, for their professionalism and accommodating nature during moves.
Many appreciate the clear communication and reasonable pricing, noting that the moving process is handled with care and efficiency. However, a few customers express frustration over unexpected fees, such as a refundable payment request, and issues with parcel delivery not being made to doorsteps. Despite these concerns, the majority of reviews reflect a high level of satisfaction with the overall service quality and the team's ability to alleviate the stress of moving. Overall, The Smart Logistics is highly recommended for their exceptional service and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 41 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.8 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 41 most recent reviews.
“Really friendly, reliable and good value service”
“Hi Is it normal to be asked for a $100 refundable payment on a parcel before they will deliver it ,sounds like a sca...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Moving Companies.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | 41 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: The Smart Logistics is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).
41 reviews of The Smart Logistics. Filter by what matters to you.
Excellent service. Short notice booking as lost original mover. Incredible team, fast, effective and cost was very reasonable. Would absolutely recommend using again. Should have used them first time! Great guys! Thanks to Sam and his team for all their amazing work.
Used Sam Removals for my house move and highly recommend them for their services. The Team arrived on time and got on with the job in no time. They were very efficient, professional and took extra care loading and off loading goods. Very pleased overall.
Moving houses is a stressful time but Sam and his team accommodated every possible hiccup that occurred during the process. Their flexibility and knowledge has helped to finish the move and make it happen for our family. I would strongly recommend to employ their services
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They were quick and very careful. Very friendly team and everything that was asked of them was done.... thank you so much for making our move easy
Hi I had really bad experience from Trunk logistics removel company. Yes they do give quote lesser than other removel company but I advise everyone not to go with these people because my car been trailed and it's all been scratches all over my car .when I asked Sam about insurance no reply. Very careless moving and handling of the stuff. They are not professional at all. Even if you give 100 or 200 pound more to other removal companies that would worth it rather than damaging your things and headache from these guys.
Wanted to say thanks to the team at The Smart Logistics for helping with my student move. It's not something I knew much about and they made the transition easy for me. Cheers guys
To Sam and the team our family is most pleased with the efficient work you carried out packing up and moving our stuff to Cornwall. Was nice to share some fish and chips with you guys after the journey from London. We wish you much success in your future endeavours. Mr&Mrs Murariu
I am really impressed with the professional and reliable Services that you have provide to you're customers. I viewed the link and read through all the terms of professionism the company strides for. Mr Ashman
Impeccable attitude to our wants and needs, and I always got the impression they were eager to help us in the exact way we had requested. Another thing I’ll note, contacting the business was hassle free each time which I’ve not experienced in the past. Good communication is a need when already going through the stresses of moving. Thanks to all the Smart Logistics team.
The Smart Logistics is a London-based company specializing in professional removals and relocation services. With over 26 years of experience, the company provides tailored moving solutions for both residential and commercial clients. Their range of services includes house removals, office relocations, man and van services, packing assistance, and appliance transport, ensuring a comprehensive approach to meet diverse customer needs. Targeting individuals and businesses requiring efficient moving solutions, The Smart Logistics aims to streamline the relocation process. Their expert team assists with planning, packing, and transport, allowing customers to focus on settling into their new spaces. The company is dedicated to delivering reliable and stress-free moving experiences, making it a trusted choice for those looking to relocate within the UK.
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